Verde casino is intentionally delaying my withdrawal and verification of documents. I uploaded my documents over 2 weeks ago and they were not even looked at until after 10 days. I was told after 10 days the reason they weren't looked at because it was my responsibility to inform them that I had uploaded my documents for verification which is ludicrous. After that, I started receiving emails every single day asking for repeated documents that I had already turned in they kept asking for a picture of me holding my ID I sent in over 10 pictures holding my ID all crystal clear and legible but they continued to ask for the same thing over and over. When I push the issue on 11.28 I was told by customer service agent named Daniel to send in one final pic and he insured that my withdrawal would be paid after that. Here on 11.29 I receive an email asking for another repeated document showing my residence. I have documented all correspondence and can show them intentionally delaying and trying not to pay out my $1,000 withdrawal.
Informação da reclamação
AskGamblers
Dear Verde Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear FosterTanner
Thank you for your complaint.
The issue is not related to your documents, other to your gaming activity.
Can you please let us know where you conducted the gaming activity from, also, please send the proofs of you being/playing from Japan.
Thank you for cooperation!
Regards
Verification was completed after Verde responded to this complaint. As long as my withdrawal is processed I have no further complaint & consider the matter resolved.
Dear FosterTanner
Can you please let us know if you've been to Japan? Have you used VPN?
Thank you for cooperation!
Kind regards
Received deposit 12/3/2024. Thank you askgamblers for your site to keep casinos accountable. This matter is resolved.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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