Hello AskGamblers team,
I am submitting this complaint against VerdeCasino regarding a failed cryptocurrency transaction that has not been refunded, and a system issue that is blocking access to my remaining funds.
On May 18, 2025, I attempted to deposit 26.25 USDT to VerdeCasino by scanning a QR code provided on their withdrawal page prompt. The transaction was sent via Gate.io, and blockchain confirmation shows it was successfully received at the address provided by VerdeCasino (Transaction Hash:
0x78c5838abb648a376abf26d51be422dc47a4bccbaf8e16a53fe1966e70f812e9).
However, the transaction was declined on their system, and despite repeated contact with support, the funds have not been refunded to my crypto wallet or returned to my balance. There is no clear reason provided for the rejection.
Adding to the issue, I am experiencing a technical error in my account:
My account balance shows $0.00 across all sections (real, bonus, live).
Yet, when I attempt to withdraw, the system blocks me with a message saying:
“To wager your deposit in full, please make bets for at least USD 6.86.”
This is contradictory and has completely locked my funds, even though no bonus was manually activated and no balance is visible.
Attached Evidence:
Gate.io transaction confirmation
Blockchain TXID and BscScan record
VerdeCasino account balance showing $0 with a wagering block message
Chat screenshot with support
Deposit QR code and prompt image
I kindly ask AskGamblers to review this case and mediate a full refund of my missing deposit and unlocking of my account. I'm sorry, but I am depositing money to enjoy my time,e not to make myself a beggar and money collector
Thank you in advance for your assistance.
Patrick
<phone number removed>
