Verde Casino - My account is blocked with a balance

Greetings,
We do not know the reason the player is making multiple complaints, but the issue has been briefly reviewed here:
https:­//c­asi­no.g­ur­u/c­omp­lai­nts­/ve­rde­-ca­sin­o-p­lay­er-­s-a­cco­unt­-is­-bl­ock­ed-­wit­h-w­innings

The player's identity could not be confirmed via video verification. The account will be permanently blocked as per regulatory requirements.

Kind regards

Dear Verde Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Greetings,
The following T&Cs were breached:
5.3. You certify that you have provided accurate, complete and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions.
6.1.2. You are the rightful owner of the money in Your Account and all details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name on the credit/debit cards or other payment accounts to be used to deposit or receive funds in your account;
6.2. By agreeing to the Terms, you authorize us to undertake any verification checks we may require or that may be required by the third parties (including regulatory bodies) to confirm your identity and contact details (the “Checks”).


During the video verification process, an individual different from the registered account holder was observed. Additionally, the personal data provided (including name and date of birth) did not match the information submitted during registration.

We hope this clarifies the matter.


Kind regards,

Regards

Dear all,

Following a careful review of valid information and proof presented by Verde Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.