My account is blocked with a balance

Verde Cassino leva 48 horas para pagar valores baixos, ex: R$200,00 via Pix, aí quando solicita valor maior, ele pede de 5 até 10 dias úteis, e depois de todos esses dias, eles simplesmente recusam o pgto via Pix, alegando falha no sistema , e pedem para vc repetir a operação e aguardar novamente o mesmo prazo, com isso, eles não pagam o dinheiro da gente. Esse site é uma farsa, golpista, quero denunciar, para que outros não caiam mais no golpe desse site.

Hi,

I`ve made a withdrawal on 14.04.2026 at 21:55. As the T&Cs said, I have to wait a maximum of 5 working days for my request of 3500 EUR to be complete.

I did wait, and now it's been past that time, and support isn't giving me any clear information about the delay or when exactly the withdrawal will be made.

I made multiple deposits and withdrawals before; there were no problems, but now, when the sum is bigger, there are delays.

Dont know where to ask for help, so I'm here.

I can provide all the information needed from my side.

Hopefully it will be resolved asap.

Withdrawal via crypto is blocked; bank transfer is illegal in my country

I am filing this complaint against Verde Casino regarding a withdrawal issue. I made my deposit using cryptocurrency, but now the casino refuses to process my withdrawal back to my crypto wallet.

The support team informed me that cryptocurrency withdrawals are disabled for my account and suggested that I use bank cards (Visa/MasterCard) instead. However, I have repeatedly explained that in my country of residence, banks are strictly prohibited from processing transactions to and from online casinos. Any attempt to withdraw via bank card will result in the transaction being blocked by my bank.

I have followed the "closed loop" rule by requesting a payout via the same method I used for deposit (crypto). Since this is the only viable method for me to receive my funds due to local banking regulations, I believe the casino's refusal is unfair and results in my funds being withheld.

I have screenshots of my deposit history and the chat transcripts where the casino representative confirms they are intentionally blocking crypto payouts for me.

Hello AskGamblers team,

I am submitting this complaint against VerdeCasino regarding a failed cryptocurrency transaction that has not been refunded, and a system issue that is blocking access to my remaining funds.

On May 18, 2025, I attempted to deposit 26.25 USDT to VerdeCasino by scanning a QR code provided on their withdrawal page prompt. The transaction was sent via Gate.io, and blockchain confirmation shows it was successfully received at the address provided by VerdeCasino (Transaction Hash:

0x78c5838abb648a376abf26d51be422dc47a4bccbaf8e16a53fe1966e70f812e9).

However, the transaction was declined on their system, and despite repeated contact with support, the funds have not been refunded to my crypto wallet or returned to my balance. There is no clear reason provided for the rejection.

Adding to the issue, I am experiencing a technical error in my account:

My account balance shows $0.00 across all sections (real, bonus, live).

Yet, when I attempt to withdraw, the system blocks me with a message saying:

“To wager your deposit in full, please make bets for at least USD 6.86.”

This is contradictory and has completely locked my funds, even though no bonus was manually activated and no balance is visible.

Attached Evidence:

Gate.io transaction confirmation

Blockchain TXID and BscScan record

VerdeCasino account balance showing $0 with a wagering block message

Chat screenshot with support

Deposit QR code and prompt image

I kindly ask AskGamblers to review this case and mediate a full refund of my missing deposit and unlocking of my account. I'm sorry, but I am depositing money to enjoy my time,e not to make myself a beggar and money collector

Thank you in advance for your assistance.

Patrick

<phone number removed>

Verde casino is intentionally delaying my withdrawal and verification of documents. I uploaded my documents over 2 weeks ago and they were not even looked at until after 10 days. I was told after 10 days the reason they weren't looked at because it was my responsibility to inform them that I had uploaded my documents for verification which is ludicrous. After that, I started receiving emails every single day asking for repeated documents that I had already turned in they kept asking for a picture of me holding my ID I sent in over 10 pictures holding my ID all crystal clear and legible but they continued to ask for the same thing over and over. When I push the issue on 11.28 I was told by customer service agent named Daniel to send in one final pic and he insured that my withdrawal would be paid after that. Here on 11.29 I receive an email asking for another repeated document showing my residence. I have documented all correspondence and can show them intentionally delaying and trying not to pay out my $1,000 withdrawal.

I currently have 2*300€ pending withdraws, one created on 2/11 and one created 3 days later on 5/11.

Support keeps telling me I will get it soon but since it's been 15 days since the last withdrawal request it seems clear they dont actually want to pay out my money.

All requested KYC was passed before the active withdrawal requests.