Verde Casino - Payment issue

The date is wrong,it's not 12/07/24.Translating issus.

It's 07/12/24 to be correct

News about my complaint, I have just checked my account at Verde Casino, and my withdrawals were declined (8 × €450 + 1 × €400 total of €4000). And when I try to make a withdrawal, a message appears, - "Your ability to create transactions is blocked.
Please contact suppor­t"...W­hy?­What's the problem? The support was allready contacted two times.

Dear MiguelSantos
Please refer to the latest e-mail sent by the support.

Kidn regards

Hello,
here are the mails sent by the support and me.It misses one,the first one and sent in the Verde Casino mail Chat,that I don't have.
The translation to the mail I sent to them and they didn't answer:

"Hello

It's been 2 or 3 days since I wrote to you, and it's been almost 3 weeks of waiting, concerning the retirement that is still blocked in the application.

If all the documents are verified by you, why am I not receiving my money/winnings?

I would like to have a positive response from you.

Thank you"

Dear Verde Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi...case resolved,for now!!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.