Verde Casino - Money is in the middle of transferring

RESOLVIDA

Informação da reclamação

Cassino em disputa

Verde Casino

Valor

€ 108

há 1 ano

I have created withdrawal in 24apr2024 for 4300thb an operator tell me to wait for a process of withdrawal 3business day.

In monday29apr a transactions is "in progress" status and an operator tell me to wait for a withdrawal he said "Thank you for waiting, and sorry for the delayed response. As I can see, your payout is being processed on the side of the external provider, please expect it to be completed in the nearest time. Money is in the middle of transferring. It is a stage after the payout is confirmed by our financial department. "

But in tue 30apr the transactions is "rejected" status.

I have ask to an operator about it and a answer is "Thank you for waiting. As I can see, your previous withdrawal request has been rejected due to the issues from the side of the payment provider. Your new withdrawal is waiting to be processed by our financial department. Your money will be deducted from your playing account after the financial department processes this transaction. Now you need to wait.

For the players who successfully completed KYC check, a withdrawal amount of up to 500 EUR (or equivalent in your currency) will be approved by the Casino within 2 working days from the date of the request, except for weekends and holidays. Please note, the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.

I have wait too long. Are Verde is SCAM

há 1 ano

Hello
According to our records, the player received the winnings at 03.05.2024 06:22:19 (UTC).

Kind regards

AskGamblers
há 1 ano

Dear @Natdanaiii,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Verde Casino Reclamações

  • 14 de 17 resolvida
  • há 1 dia resposta méd.
  • há 5 dias vida útil méd. da reclamação
  • 1,413 USD valor médio

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