Verde Casino - I have uploaded all the required documents and photos, however there is no feedback

Dear @Figosu,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The balance at the moment is at 1200 EUR

Dear FIGOSU
Thank you for the complaint.
Please kindly let us know if you've completed the KYC check by providing all the requested documents.
Thank you!

Warm regards

hello,

Thank you for your reply. Yes, the documents have been uploaded last Monday.

Not approved, however not rejected either ... seems like still pending.

Best regards,

Dear FIGOSU
Please, kindly, refer to the latest e-mail re the completion of KYC.

Regards

sorry not very clear what I should do next :)

do i need to reply to this email with all the documents already uploaded?

Hello!
Like all licensed gambling operators, we are legally required to check the personal details you provide us with are accurate. Kindly check the list of documents below, upload them in the "KYC Verification" tab of your profile and let us know about that via online chat.

If you have active withdrawals, they will be paused until the procedure is completed.

1) A document which proves your identity (ID card, driver's license, passport).

2) Digital photo of both sides of the card used for making deposits: 541615­***­***­424­7/0­8/2025. The first six and last four card numbers have to be visible, the CVV number shall be covered, the card shall contain the cardholder's signature.



For the identification process to be successful, it is essential to provide all the information in high-quality resolution.

Or should I reupload the documents on the website?

thank you!

Hello FIGOSU
You may provide the requested documents by responding to the e-mail or by uploading them into a dedicated section.
Should you have any more questions - please speak to our friendly support.

Kind regards

I provided all documents once again.
Hopefully for the final time :)

Dear sir
Did you upload them into the profile?
Since we are not seeing any new documents. The latest documents are dated back to 13.12.2023.
Thank you.

I have also added them on the platform now.

I have been informed that the account is verified now and I have made a withdrawal request.

Dear @Figosu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello again,

I did not post any replies as the withdrawal was still pending.
One of them appears to be green now and the amount should be received after the bank holidays I guess.


Two more are still pending, as you can see from the attached screenshot. ( it was split like this by the casino not by me )

Thank you!

Dear
Would you please confirm the receipt of the transaction 5c9eb3­a7-­8a8­8-4­985­-8e­60-­cf0­ce2­0836f5 amounting 2k RON?

Thank you in advance!

Kind regards

Hello,

25 and 26 are bank holidays here, so I won’t expect the payment to be processed by my bank sooner than tomorrow. Will post again when it’s received or if a couple more days pass and nothing happens.

BR

I have received the first payment. Two more left :)

Have a nice day

I have received the whole amount. Thank you everyone for your support.

We can close the complaint.

Have a nice day

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.