Reclamação #13 Cassino NetBet

Still waiting for Casino770 to pay me !

Por luggy24

há 10 anos

Ok so here is the first email they sent me about my withdrawal request on the 25th of June 2012..

Dear luggy24 ,

This is an automated message from our electronic payment agent.

You have just requested a withdrawal (details of which are listed at the end of this e-mail). One of our agents has received your request and will validate it within 48 hours to 4 days. Please note that you will receive the payment on your credit card or your bank account, in less than 4 days

^^^ as you can see they promise you the money in less than 4 days, it has now been over a week i have been constantly emailing them and phoning them. I also told them about my first complaint on this website i asked them why they never replied to it they said they didn't know about it so i sent them the link and they still never replied to it, instead they sent me this email yesterday..

2nd July 2012

Dear Luggy,

In reply to your message we want to assure you that your situation is being dealt in high priority.

Rest assured that you will be kept informed in the following days with regards to the status of your winnings.

Thank you for you patience and understanding.

Best regards,

Gerard

Customer Service

Casino770

I just want my money as they promised, it should take this long !!!!! when it comes to them taking my money it took less than 2 minutes, compare that to over a week !!!!!!!!

Cassino em disputa Cassino NetBet

Motivo Pagamento atrasado

Discussão

AskGamblers

• Support Team

há 10 anos

Based on the evidence we received from the casino management, we could confirm that player's account didn't pass security check. We would like to remind player that further help could be requested from the licencing authority that issued their licence.

luggy24

há 13 anos

they are now also ignoring my phone calls

luggy24: whats going on with my withdrawal

Gerard: Your situation is currently under the attention of our department in charge

luggy24: dont keep telling me that !!!!!!!

luggy24: when will i get my money

Gerard: I'm afraid I do not have this information.

Gerard: As my colleague told you earlier we are still waiting for an answer from our department in charge of your file

I keep getting the same answer from them almost as though it is the same person talking to me and just messing about with me!

luggy24

há 13 anos

it is now 12/07/12 , i keep getting the same replys about their payment agent, they keep telling me once their payment agent replys they will give me answers, i should have had my winnings 2 weeks ago , please help :(

luggy24

há 13 anos

I rang them yesterday, they said they would validate my payment today 10/07/12 , i have looked at other peoples complaints and learnt a few things about this casino. If they try and be clever and not pay me i have the phone call recorded.

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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