Reclamação #30 SpinBetter Casino

Spinbetter Casino - Spinbetter withdrawal issues - 933 EUR

Por Mixwoll

há 2 anos

Deposited EUR 800,00 with Spinbetter (2 separate Visa payments of EUR 400,00 each) and bet on a few sports games.

My balance is now at EUR 933.74 and I wish to cash this out.

I went through the long and painful process to get my identity verified and finally received an email stating I could withdraw my balance.

I have tried to withdraw using both Skrill & MiFinity (the only withdrawal options that I can use) but keep getting the same error message for both withdrawal methods:

Unable to withdraw funds on request №2227806073 in the amount of 933.74 EUR. (Declined by operator. (Payment processing error))

I have emailed support and they advised me they are having some technical issues and to try and use a different withdrawal method.

It's hard not to feel like this is a deliberate tactic used by Spinbetter not to pay out as I can find a lot of examples after a quick Google search of people running into the same problems.

So either they have been having these same technical issues for a long time without resolving them or they are deliberately withholding payment from their customers.

Hopefully, my issue can be escalated and the technical issues can be resolved.

Best regards

Cassino em disputa SpinBetter Casino

Motivo Pagamento negado

Valor €933.74

Discussão

AskGamblers

• Support Team

há 2 anos

Dear @Mixwoll,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinBetter Casino

• Representative

há 2 anos

Dear MIXWOLL,

Thank you for reaching out and for your patience regarding the delay. We sincerely apologize for any inconvenience this may have caused.

After careful review of your complaint, we found that due to the absence of your player ID, the process of locating your account was prolonged. However, we have good news to share: as of now, we can see that following your contact with our support team, your winnings were successfully withdrawn on March 15th using the cryptocurrency method.

If you have any further questions or require additional assistance, please feel free to contact us. We are always ready to help you.

Thank you for your understanding and patience.

Best regards,
Support Team.

AskGamblers

• Support Team

há 2 anos

Dear all,

This complaint has been reopened as per SpinBetter Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

há 2 anos

Dear SpinBetter Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do SpinBetter Casino

Resolvido 33 / 34

Valor médio $1,713

Duração média da reclamação 8 dias

Resposta média 2 dias

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