Reclamação #136 SpinBetter Casino

Complaint Against SpinBetter Casino Withdrawal Delays and Misleading Support Responses

Por Trixma15

há 1 semana

I would like to file a complaint against SpinBetter Casino regarding my withdrawal and the way their support team is handling the situation.

I have contacted the casino multiple times concerning my withdrawal request. Each time, I receive vague promises that they will “check the issue” or “look into it,” but nothing actually gets resolved. My withdrawal continues to be delayed without any proper explanation.

I have already provided all requested documents and fully completed the verification process, yet my funds are still not being paid out. The constant delays and empty promises from the support team are extremely frustrating and unprofessional.

I kindly ask AskGamblers to help me resolve this matter and assist in getting my withdrawal processed as soon as possible.

Thank you.

Cassino em disputa SpinBetter Casino

Motivo Pagamento atrasado

Valor €5471.46

Discussão

AskGamblers

• Support Team

há 1 dia

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Trixma15

há 1 dia

PROBLEM SOLVED AND EVERYTHING IS OK (FOR NOW)! THANK YOU VERY MUCH!!!

AskGamblers

• Support Team

há 2 dias

Dear @Trixma15,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinBetter Casino

• Representative

há 2 dias

Dear Trixma15,

Thank you for your update.

Following an additional review with our Security Department, we have received confirmation that the verification procedure on your account has been successfully completed.

Could you please confirm whether your verification has indeed been completed from your side as well? We would appreciate your confirmation so that we can ensure we are working with the same and most up-to-date information regarding your case.

If there are any remaining issues related to your withdrawal request or account status, please let us know and provide any additional details so that we can investigate further.

We look forward to your clarification.

Kind regards,

Spinbetter Security & Compliance Team

Raio-X do SpinBetter Casino

Resolvido 32 / 33

Valor médio $1,741

Duração média da reclamação 8 dias

Resposta média 2 dias

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