Reclamação #103 SpinBetter Casino

No response from security department and withdrawal blocked

Por Laurentiu S.

há 1 mês

I am writing to report multiple issues regarding my account at SpinBetter, including withdrawal problems, lack of response from the security department, and restricted account access.
On the 30th of March, I made two deposits: first 1000 MDL, followed by another 6000 MDL. After playing in the casino, I managed to win and my balance reached approximately 8900 MDL.
When I initially tried to withdraw my funds, my request was denied due to a wagering requirement of 300% of my deposited amount. I continued playing to meet these requirements.
Later, I attempted another withdrawal and successfully withdrew 1100 MDL. However, when I tried to withdraw again, my request was rejected and I was instructed to contact the security department for identity verification.
I followed their instructions and contacted the security team, but since then, I have not received any response, and my remaining balance is still inaccessible.
Additionally, I am currently experiencing account access issues, as I am only able to log in using Google Chrome, which raises further concerns about the status and security of my account.
I have fully cooperated with all requirements, but I am being ignored and unable to withdraw my funds.
I kindly request AskGamblers to assist in resolving this matter and help me receive my remaining balance.
Thank you.

Cassino em disputa SpinBetter Casino

Motivo Encerramento de conta

Valor MDL7800

Discussão

SpinBetter Casino

• Representative

há 4 semanas

Dear AskGamblers Team,

At the moment, we still have not received the information previously requested from the player.

As soon as the requested details are provided, we will be able to continue the review of the case accordingly.

Best regards,
SpinBetter Team

AskGamblers

• Support Team

há 4 semanas

Dear @laurentiu_sirbu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the SpinBetter Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

SpinBetter Casino

• Representative

há 1 mês

Hello,

Thank you for your message.

Please note that the verification process is a standard and necessary procedure, especially in cases involving withdrawals, and is carried out in accordance with security and regulatory requirements.

To assist you further, we kindly ask you to send your player ID to claims@spinbetter.com
. This will allow us to contact the Security Department and verify the current status of your verification process.

Regarding your concern about logging in only via Google Chrome — please be assured that your account remains secure. This may be related to browser-specific settings or temporary technical factors and does not indicate any risk to your account.

We appreciate your cooperation and will be happy to assist you further once we receive your details.

Best regards,
SpinBetter Team

Raio-X do SpinBetter Casino

Resolvido 33 / 34

Valor médio $1,713

Duração média da reclamação 8 dias

Resposta média 2 dias

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