Reclamação #7 SpinBetter Casino

Rejecting withdrawals claiming non-existing 'Neteller issues'

Por Janis B.

há 3 anos

With Spinbetter I started this month. Got very unlucky and lost around 8400 Eur with 10+ deposits. Then won More than 9000 Eur. Started to withdraw money from the casino. There is 3500 payment limit for one Neteller transaction and seems that 7000 Eur day limit. So got 7000 Eur one day in the Neteller like the charm. The next day tried last 2000, got rejected. Asked chat support, they told me due to a technical issue. Tried several times more, again rejected. Then I started to realize that there could be some unseen barrier. Tried 300 - success, then 1700 - rejected, 81 - success, then 400, success, then 400 - rejected.

There was no technical issue, wrote to support chat to understand the reason - there same robotic answer about a technical issue. Wrote more info and question to the chat as I saw that this is trying to make me lose everything that is exceeding +- may deposit sum.

Today the same all withdrawals were rejected. Wrote to support, again the same answer, will paste it here:

"We recommend you to try to withdraw your funds via Neteller later or to use alternative payment system for withdrawal funds."

I showed all screens and tried to explain the problem as best I can, no support. So I am writing here to get help, don't want to play this money + want to be sure I can play this casino because otherwise everything was very smooth. I add as many screens as I can as proof.

Now 1300 EUR stuck in the casino. Hope this will fix their "Neteller issue" what seems like we do not want You to win more than You deposited.

Thanks.

Cassino em disputa SpinBetter Casino

Motivo Pagamento negado

Valor €1300

Discussão

AskGamblers

• Support Team

há 3 anos

Dear @mrjonesAA,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinBetter Casino

• Representative

há 3 anos

Dear MRJONESAA,

We do have occasional issues with withdrawal methods. Some of them may be temporarily disabled due to technical reasons and then re-enabled.

Also, we have checked your gaming account and see that you have withdrawn all funds.

Sincerely, SpinBetter Claims Department.

mrjonesAA

• Letonia • 1 Avaliações

há 3 anos

My gaming ID (Account number): 198378127

I did all the steps, sent all questions and search help inside casino.
Please give answers here, so Askgamblers could control the process.
Please provide information why it was not possible to withdrawal my won funds, as You claimed technical issue with Neteller. But was able to withdrawal smaller sums.
Would You compensate or how You would solve the issue when players cannot get their money?
I would say You are scamming players. I see that You have a lot of problems with "technical issue".

SpinBetter Casino

• Representative

há 3 anos

Dear MRJONESAA,

Please send your game ID to e-mail claims@spinbetter.com to find out more accurate information on your problem.

Sincerely, SpinBetter Claims Department.

Raio-X do SpinBetter Casino

Resolvido 33 / 34

Valor médio $1,713

Duração média da reclamação 8 dias

Resposta média 2 dias

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