Reclamação #4 SpinBetter Casino

Illegal activity

Por Felipe M.

há 3 anos

Good morning. I am < full name removed >, a Spanish citizen who has been trying for more than two months to claim all the deposits made in the online casino "Spinbetter", an online casino operating under the Curaçao license granted by "Antillephone N.V." number No.8048 / JAZ and operated by "Sprut Group B.V."

The reason for this complaint has to do with the fact that "Spinbetter", and its operator "Sprut Group B.V." are not licensed to operate in Spain, my country. Even so, they allow to select "Spain" as country in their registry, they validate telephones with prefix "+34" of Spain and they allow to play from a Spanish IP (I have screenshots of everything). This is the list of operators licensed in Spain: https://www.ordenacionjuego.es/es/operadores/buscar

The General Registry of Gaming Regulation itself, through the Spanish Ministry of Consumer Affairs, informed me that "The operator SPRUT GROUP B.V., owner of the gaming portal spinbetter is sanctioned by this General Directorate for illegal gaming and illegal gambling.

by this General Directorate for illegal gambling and its web pages are blocked by the network access operators.

network access operators". (I have this document at your disposal)

I have sent dozens of emails, I have tried to contact "Antillephone N.V." without success and I have only received pre-written messages that did not give much information.

Following this complaint, I also initiated proceedings against "Mond Casino", "Thor Casino" and "Lunar Slots", also licensed by "Antillephone N.V.". In two months I have not received any answer from them.

I have written to the Curaçao Ministry of Consumer Affairs, the Ministry of Justice, the Ministry of Finance, the Curaçao Police and every email I have found related to "Spinbetter" (block@spinbetter.com; support@spinbetter.com; support@spinbetter.com; romanvip@spinbetter.com, and more) and to "Antillephone N.V." (certria@gaminglicences.com; complaints@gaminglicences.com; complaints@antillephone.us; contactus@certria.com)

For my part it is clear: if "Spinbetter" and other platforms had complied with the law, I could not have deposited money on their website. I will go to any length until I get all my money back.

I hope you can help me with this problem. Doing this from Spain is a bit complicated. Thank you very much for your time and attention.

Cassino em disputa SpinBetter Casino

Motivo Violação dos Termos do Cassino

Valor €277

Discussão

AskGamblers

• Support Team

há 3 anos

Dear all,

As apparent from the submitter's latest post and upon our previous thorough investigation considering all provided evidence during the Complaint process, the AskGamblers Complaint team encourages you to forward your current issue to the relevant regulatory body and/or appointed ADR entity.

We thank both parties for their cooperation during the complaint process.

Felmelvil

• Espanha

há 3 anos

Your behavior is unbelievable. It is beyond any qualification. Yes, I have already withdrawn the 277 euros from my account. NO, THAT WAS NOT MY DISPUTE. It is clear that you only pay attention to what you want. When, in a few days, my bank will claim back the deposits made and you (Spinbetter) will come to ask me for explanations, I will do the same. Do not answer. Or, what is worse, answer something else that has nothing to do with the subject at hand.

I wish you all the best.

AskGamblers

• Support Team

há 3 anos

Dear @Felmelvil,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinBetter Casino

• Representative

há 3 anos

Dear ASKGAMBLERS,

We would like to inform you that the player has withdrawn the balance from his account and we believe that the problem is now resolved.

Sincerely, SpinBetter Claims Department.

Raio-X do SpinBetter Casino

Resolvido 32 / 33

Valor médio $1,741

Duração média da reclamação 8 dias

Resposta média 2 dias

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