QuickWin Casino

Delayed payment

Por Johngrip

há 2 anos

Dear all,
I joined this casino about 2 weeks ago. At first I really liked the site, the interface is beautiful. but it's complicated to make my first withdrawal the 500€!!
I was informed almost 10 days ago that my withdrawal would be done manually. I sent all my bank details by email and so far nothing. they continue to say to wait and ask again for the same bank details that I already provided. They always say to wait and I'm starting to get tired!

Cassino em disputa QuickWin Casino

Motivo Pagamento atrasado

Valor €500

Discussão

AskGamblers

• Support Team

há 2 anos

Dear @Johngrip,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

QuickWin Casino

• Representative

há 2 anos

Dear all,

Thank you for your patience.

We would like to update you on the fact that the customer's withdrawal has been paid.

We hope this will help both parties reach the resolution of the case.

Thank you for your co-operation.

Best regards,
Quickwin Administration

AskGamblers

• Support Team

há 2 anos

Dear all,

This complaint has been reopened as per QuickWin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

há 2 anos

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Raio-X do QuickWin Casino

Resolvido 23 / 28

Valor médio $1,931

Duração média da reclamação 9 dias

Resposta média 3 dias

QuickWin Casino Reclamações

Veja todas as reclamações deste cassino

Plataforma nao realiza saque

Fiz uma solicitação de saque a mais de uma semana e já se passaram os três dias úteis que me pediram de prazo para que o saque fosse completado. faz três dias que eu mando mensagem para o suporte e sempre me respondem com a mesma mensagem automática me pedindo paciência e que meu saque está seguro. O mais engraçado é que o mesmo método usado para o saque foi usado para o depósito e o depósito foi realizado instantaneamente. Eu estou cansado de ser feito de palhaço toda vez que mando mensagem me respondem a mesma mensagem automática.

Não resolvido

PEDIDO DE SAQUE NAO PAGO

Prezados, solicito com urgência que verifique o meu pedido de saque realizado em 18/07/2024 no valor de $100,00 BRL. A plataforma através de e-mail informa que efetuou a transferência em 04/08/2024 porém fui até ao banco e não há transferência realizada nesta data, não há remessa pendente portanto a plataforma está mentindo. Eu quero o comprovante da transação bancária pois eles não querem enviar. Eu quero meu dinheiro na minha conta e vocês precisam intermediar pois há mentiras e eu quero meu dinheiro.

Não resolvido

R$100

Plataforma fraudulenta

Estou há mais de 25 dias sem conseguir retirar meu dinheiro nesse cassino, plataforma de jogos. Já tentei de todas as formas ajuda, pelo chat ao vivo, suporte no e-mail, várias tentativas de contato e somente respostas automática, que não resolveram nada. Continuo na situação terrível, sem meu dinheiro, e super decepcionada com essa plataforma fraudulenta.

Não resolvido

$11,000

Cancelam sempre o meu saque

Olá!
Já tentei 5 vezes fazer o saque e o email que recebo sempre é “ O seu levantamento foi cancelado”.
Nunca ativei qualquer tipo de bónus.
Já falei com o suporte e dizem sempre o mesmo, para verificar os dados para fazer o levantamento!
Não sou criança nenhum e sei verificar e copiar colar alguns números certo?
Da minha parte tenho a certeza a 100% que estou a colocar as informações corretas!
Quero saber o que se passa e ficar tranquilo se irei receber o meu dinheiro!

Não resolvido

€500

Saque cancelado

Não fazem pagamento, estou a 2 semanas tentando sacar e não consigo , sempre falam que vão resolver e não resolve nada. Toda vez meu saque é cancelado e eles não sabem a razão, peço novo saque demora 3 dias e também é cancelado . Entro em contatopeli chat ninguém resolve nada , pede pra guardar que estão verificando, peço novo saque, ficoigual uma idiota esperando pra depois de 3 dias eles dizerem que foi cancelado.

Não resolvido

Withdrawal Block and Broken Promise of Manual Payout

I am filing this complaint against QuickWin due to an unresolved technical block on my withdrawals that has lasted for 11 days. I have a history of successful withdrawals (e.g., March 26th), yet I am currently unable to withdraw anything from my balance of S/ 9,125.74. I am unable to withdraw even the minimum amount of S/ 50 due to a 'Withdrawal Limit' error (see Error.jpg).

Timeline of events:

March 28th: First reported the 'Withdrawal Limit' error to Agent Echa (see conversation).

March 28th – April 2nd: During this period, I contacted support multiple times. I was repeatedly promised that the issue was being 'investigated' and would be resolved 'shortly'. None of these promises were kept, and no solution was provided, forcing me to escalate

April 3rd: Filed a formal complaint via email as the technical team failed to provide a solution.

April 6th-7th: Agents Bell and Yves officially authorized a 'Manual Administrative Payout' for my full balance under Case 47810416. Agent Yves explicitly admitted that the standard 72-hour timeframe was 'inadequate' for this long-standing error and promised a priority resolution.

Despite these official commitments and a balance that remains fully accessible for play but blocked for withdrawal, the casino has failed to execute the transfer. I have provided video evidence and chat transcripts to their support, with no result. I demand the immediate release of my S/ 9,125.74 via USDT to my previous withdrawall method. My username is the same as my email [email protected] (as they told me)

Resolvido

$9,126

Persistent withdrawal delay and lack of communican

I am filing this formal complaint against QuickWin Casino regarding a withdrawal request I submitted on March 18th, March 21, March 24. Despite the time that has passed, the funds have not reached my account.

I have attached screenshots of my withdrawal requests as proof. The reason I am taking this step now is that I have repeatedly inquired about the status of my payout, but I have not received any substantial or meaningful response from the support team.

Based on my previous experiences with this casino, where I also faced significant delays, I am not willing to wait weeks again for my money. It is unacceptable that a professional operator fails to provide clear information or process payments in a reasonable timeframe. I expect an immediate update on my transaction and the fulfilment of my withdrawal without further excuses.

Resolvido

Ft480,000

Pending withdrawal 12 days

Hello,

I have a withdrawal request of $500 that has been pending since 21 February.

I have contacted support several times, and each time I receive the same response that it is “being processed,” but there has been no progress for many days.

Could you please check this issue and process the withdrawal as soon as possible?

Withdrawal details:

Amount: $500

Requested on: 21 February

Payment method: Visa

Please let me know if you require any additional verification or documents so this withdrawal can be completed.

I would appreciate your urgent assistance.

Thank you.

Resolvido

$500

Withdrawal is still under review

Hello,