QuickWin Casino

Account deactivated with 10k on it

Por gumbeere

há 3 anos

Good Day.

I was lucky, in the Quwickwin Casino in the group Rabidi N. V. I had a total paid-52€ and a profit of about 10k reached. I have played without the Bonus. The payout was always booked back in to the game account. The first Problem was that I had. Today, however, I had to find that my Account has been disabled.

When I asked in the Live Chat , I was told that I would have made on his own request.

Why should I leave my Account with a Plus of 10k disable?

Please please help me.

Cassino em disputa QuickWin Casino

Motivo Encerramento de conta

Valor €11000

Discussão

AskGamblers

• Support Team

há 2 anos

Dear @gumbeere,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

gumbeere

há 2 anos

Hello everyone.

So far I have received 6500€. There are still 9 payouts of 500€ pending.

Warm regards

Jonas

AskGamblers

• Support Team

há 2 anos

Dear @gumbeere,

The AskGamblers Complaint Team kindly asking you to provide information regarding the amount you have received thus far and the remaining amount to be received.

Furthermore, we kindly request that you regularly update us on the received funds every 96 hours to prevent the automatic closure of the complaint.

gumbeere

há 2 anos

Hello everyone,

So far, it works with the payout

If I have received all the payout by 8.07, the case can of course be closed.

Please leave the case open for so long.

Thank you for your cooperation.

Warm regards

Jonas.

Raio-X do QuickWin Casino

Resolvido 23 / 28

Valor médio $1,931

Duração média da reclamação 9 dias

Resposta média 3 dias

QuickWin Casino Reclamações

Veja todas as reclamações deste cassino

Plataforma nao realiza saque

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Estou há mais de 25 dias sem conseguir retirar meu dinheiro nesse cassino, plataforma de jogos. Já tentei de todas as formas ajuda, pelo chat ao vivo, suporte no e-mail, várias tentativas de contato e somente respostas automática, que não resolveram nada. Continuo na situação terrível, sem meu dinheiro, e super decepcionada com essa plataforma fraudulenta.

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Cancelam sempre o meu saque

Olá!
Já tentei 5 vezes fazer o saque e o email que recebo sempre é “ O seu levantamento foi cancelado”.
Nunca ativei qualquer tipo de bónus.
Já falei com o suporte e dizem sempre o mesmo, para verificar os dados para fazer o levantamento!
Não sou criança nenhum e sei verificar e copiar colar alguns números certo?
Da minha parte tenho a certeza a 100% que estou a colocar as informações corretas!
Quero saber o que se passa e ficar tranquilo se irei receber o meu dinheiro!

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Hello AskGamblers Team,

I am filing a formal complaint against Quickwin Casino due to a violation of their withdrawal processing terms. I currently have two pending withdrawals that have not been processed within the official 72-hour timeframe.

Here are the exact details of the transactions:
1. First withdrawal request: Submitted on May 23rd, 2026, at 22:17:07 for the amount of 9,880 CZK.
2. Second withdrawal request: Submitted on May 24th, 2026, at 17:22:46 for the amount of 10,080 CZK.
Total disputed amount: 19,960 CZK.

According to the casino's terms and conditions, the standard processing window is up to 3 business days.

On May 26th, I contacted live support, and the agent explicitly confirmed that my account was fully fine and did not require any additional verification at that moment.

Yesterday, on Wednesday, May 27th, the 3 business days timeframe officially expired for both requests (even when excluding the weekend). I contacted live support again to escalate the issue. However, the agent refused to process the payouts and instead told me that I should file an internal email complaint, which takes up to 10 calendar days to be reviewed.

I strongly believe the casino is intentionally stalling the payouts and violating its own rules. I have tried to resolve this amicably via chat, but without success. I have attached the screenshot of my last chat with support as evidence of their delay tactics.

38h Restantes

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Timeline of events:

March 28th: First reported the 'Withdrawal Limit' error to Agent Echa (see conversation).

March 28th – April 2nd: During this period, I contacted support multiple times. I was repeatedly promised that the issue was being 'investigated' and would be resolved 'shortly'. None of these promises were kept, and no solution was provided, forcing me to escalate

April 3rd: Filed a formal complaint via email as the technical team failed to provide a solution.

April 6th-7th: Agents Bell and Yves officially authorized a 'Manual Administrative Payout' for my full balance under Case 47810416. Agent Yves explicitly admitted that the standard 72-hour timeframe was 'inadequate' for this long-standing error and promised a priority resolution.

Despite these official commitments and a balance that remains fully accessible for play but blocked for withdrawal, the casino has failed to execute the transfer. I have provided video evidence and chat transcripts to their support, with no result. I demand the immediate release of my S/ 9,125.74 via USDT to my previous withdrawall method. My username is the same as my email [email protected] (as they told me)

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Based on my previous experiences with this casino, where I also faced significant delays, I am not willing to wait weeks again for my money. It is unacceptable that a professional operator fails to provide clear information or process payments in a reasonable timeframe. I expect an immediate update on my transaction and the fulfilment of my withdrawal without further excuses.

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I have a withdrawal request of $500 that has been pending since 21 February.

I have contacted support several times, and each time I receive the same response that it is “being processed,” but there has been no progress for many days.

Could you please check this issue and process the withdrawal as soon as possible?

Withdrawal details:

Amount: $500

Requested on: 21 February

Payment method: Visa

Please let me know if you require any additional verification or documents so this withdrawal can be completed.

I would appreciate your urgent assistance.

Thank you.

Resolvido

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Hello,