NetBet Casino - Kept deposit and withdrawal

Dear NetBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

No updates

Dear SBLAIR,

We understand your frustration and we sincerely apologise for the inconvenience you've experienced.

Upon careful review of your account and the documents provided, we regret to inform you that your verification documents did not meet our verification criteria. Consequently, your withdrawal request has been canceled and your account will remain closed.

Rest assured, we have communicated our decision to the AskGamblers team and we are fully prepared to cooperate should you choose to escalate this issue further to IBAS.

We understand the significance of this situation and the impact it may have had on you and we once again apologise for any inconvenience this might have caused.

Thank you for your patience and understanding.

Best regards,

The NetBet Team

Yet the documents were verifiable in order to deposit!!! You've not just kept my withdrawals you've kept my deposits!!

Dear SBLAIR,

While your driving license was indeed verified for the deposit, additional documents were required for the withdrawal process. Unfortunately, these additional documents did not meet our verification criteria.

We genuinely understand your frustration and sincerely apologize for any inconvenience this has caused you. We recognize the importance of transparency and regret that we're currently unable to provide more details regarding this issue. However, as previously mentioned, please rest assured that we are fully committed to cooperating should you choose to escalate this matter to IBAS.

Thank you for your cooperation and understanding.

Best regards,

The NetBet Team

Stop with these perpetual lies.
Firstly it wasn't just my driving licence which was verified it's was my license, bank statement and my card front and back.

Secondly you didn't request for documents for withdrawal as per attached you actually tried to process the withdrawals twice ( so I was obviously fully verified) however this was after I had told you that my card was temp blocked (it's now unblocked) I therefore provided you with an alternative bank account for withdrawal to made into which I was a joint ACC holder over however you would not ascertain this and have used this as an excuse to confiscate my winnings and withdrawals.
Even so it's against the gambling commissions guidance to ask for more documents on the bases of a withdrawal being requested.
I want you to retract your above statement which states that you asked for documents to process the withdrawals and it is not true, this kind of manipulation undermines gambling in this country.
I was not fully verified then why did you try to process my withdrawals?
You are trying to keep everything simply because my card was temp blocked so could revive WITHDRAWALS which voiced back - my account is now unblocked so you can reconvene with the withdrawals.
What you are doing is emphatically wrong.

I attached evidence

Dear @Sblair,

Rest assured that the AskGamblers Complaint Team is in contact with the NetBet Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Thanks, if my card hadn't been temporarily blocked this wouldn't be an issue. If I had waited for it to be unblocked I would have received my winnings.
Just because I tried to provide them with an alternative bank account they have confiscated everything.
Regardless my bank account that I used to deposit is now unblocked so I don't understand why they the can't continue with their original process of processing my withdrawal when it will now work.

Thanks

Then won't reply to my list response because everything that I've said is true.
Instead they will just keep in saying they "understand that it's frustrating" but won't give any details. This completely damages the reputation of the industry. Who is going to open accounts when they are allowed to deposit but can't withdraw. It's a ludicrous situation.

Dear Sblair,

We're actively communicating with the AskGamblers Complaint Team and an update on the dispute will be provided shortly.

Thank you for your patience and understanding throughout this process.

Best regards,

The NetBet Team