NetBet Casino - Account with a balance of 30k dollars closed for 30 days

Case update:

* [09-OCT-21] * - * [15-OCT-21] *

It seems that NETBET has no interest in giving me a solution to my case, not even out of education they have given me an answer through this means, my suspicions regarding the casino of planning to rob me do not stop growing, Today it is 37 days since I won that prize, I tried to withdraw the money and they closed my account. In the last days I send messages and emails to NETBET requesting a response every day and the response is always the same:

** LAST EMAIL RECEIVED BY NETBET **:

* [10-OCT-21] *

Hello there,
Your case is still being verified.
Estimated,
We appreciate the contact.
As mentioned above, the responsible sector is finalizing the pertinent verifications.

* [14-OCT-21] *

We appreciate the contact.
As mentioned above, as soon as we have new information, we will contact you.
You must wait, unfortunately there is nothing we can do until the responsible sector responds.

* [15-OCT-21] *

We appreciate the contact again.
We regret that you are having to wait for the resolution of this situation. At the moment, it is working internally
If you have other questions, do not hesitate to contact us again.

Sincerely,
Customer Service Team
NetBet

Attention NETBET casino if what you are looking for is some pretext for not paying me as a game strategy or the use of any other method that can give me an advantage I want to inform you that you will not find anything as you should have already realized, that money is legitimate money earned in 2 different slots, they have no excuse not to pay me so stop looking for what does not exist. If you don't like people to be able to win such an amount, reduce the betting limits of your games that simple.

ASKGABLERS thanks for everything

Hello,

I am sorry to see that are yet to receive a complete answer to your complaint and for this, I am in touch with our teams to make sure that the full and correct information reaches you.

I'll get back here later with more details, after the checks have been completed.

Thank you,
Marcel

Hello Marcel, thanks for your answer, for a moment I thought that no one would answer, I'm glad I was wrong

I will be attentive to your answer

Dear NetBet Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

We have been in contact with the customer in last couple of days to get this issue sorted and we now in the final steps of the process.

Our customer will be contacted today in order to clarify the latest documents he sent to us.

Thank you,
Marcel

Update 44 days later

Hi Marcel, it is correct in the last days I received two emails from NETBET:

In the first, they requested the passport as a third identification.
From the beginning of the case I sent my official identification and my driver's license, I do not have a passport, also three identifications seems too much to me, nor do banks request so many, I am not going to process it just because NETBET considers that 2 valid identifications are not enough

In the second they asked me for a document where they could see the number of the card used for deposits and my name, from the beginning of the problem the first thing I sent was my account statement for that card where the information they request appears.

Instead of advancing to a solution to my case, it is the opposite, we are going back to the beginning 44 days later

Why do I think that?

Netbet I want to remind you that you had already told me that the documentation stage had already been completed days ago and correctly, as proof is the verification phone call received and attended correctly which would not have been generated if my documents were not complete

I have no problem sending my documentation as many times as necessary, what bothers me is that NETBET values ​​the time of its clients so little, it seems that the process of verifying my account will only take 3 days and not the 44 days that actually have elapsed

ASKGAMBLERS thanks for everything

Hello,

Thank you for your collaboration throughout this entire process.

Indeed it is a long one, but I assure you that is needed, mainly due to the fact that we want to guarantee the safety of our client's accounts and transactions, that is why from time to time we will ask for more documents or checks to be done.

With this in mind, we wanted to reach you again on your phone 2 days ago, but unfortunately, we couldn't. Can you please make sure that your phone is open so that you can answer our calls?

Thank you,
Marcel

Hello Marcel, thanks for your answer,

I agree that the verification processes can take time, but let me tell you something, of all the online casinos that I am a customer of and have ever withdrawn money, none have kept me waiting half as many days as NETBET, 46 days waiting and counting are many marcel

Regarding the call I inform you that I am always attentive to my phone and I have not missed calls in the last days

To be sure we are on the same channel, I confirm my number

< phone number removed >

Time does not matter, you can call me at any time that is 24x7, just call please

Have a good day Marcel

* [25-OCT-21] *

case update 46 days later

I am the owner of real estate agencies in different states of my country, I mention this because the card used to deposit is a corporate card, however both the company and the card are in my name and I have already sent proof of it (account statement and screenshot of the digital card with my name)

I decided to do this update because I received an email from NETBET asking if my card was corporate, that information should already be known

I hope I am wrong and as I mentioned earlier I will personally apologize in case it is so but I suspect that they are going to invent that corporate cards are not accepted or something like that in order not to pay me

NETBET I have acquaintances who have deposited money on their site with corporate cards and after losing they have not been reimbursed for not accepting that type of cards, it is also your obligation not to accept that type of cards in the payment gateway from the beginning, for Please do not try to deny me my legitimately obtained payment under that pretext

I repeat, if I am wrong, I will personally apologize at the end of this complaint.

ASKGAMBLERS Thanks for everything

Hello,

I am happy to see that we managed to reach you on your phone today and within the next 48 hours we will give you an answer to your request.

Thank you once again for your patience in this process.

Best,
Marcel