JustCasino - Waitig for my 300 EUR withdrawal

Dear JustCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

We kindly ask you to prolong our response time to this complaint. We are currently reviewing the case and will get back to you as soon as possible.

Thank you for understanding,
JustCasino Team

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that JustCasino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear FREBBY,

Thank you for reaching out to us and expressing your concerns regarding your recent withdrawal request. We understand your concern regarding receiving your funds.

After reviewing your case, we found that your winnings were subject to a maximum win limit, as stated in our bonus terms and conditions (T&C). According to the T&C, if you have already made a deposit with JustCasino, any bonus winnings from a no deposit Free Spin offer will be capped at a maximum win of 300 euros, once the wagering requirements of the bonus are met. This policy is clearly outlined in our T&C, which can be found at the following link: [https­://­www.ju­stc­asi­no.c­om­/bo­nus­-te­rms­-an­d-c­ond­iti­ons].

Based on that, your winnings were adjusted to comply with this maximum win limit, and we gladly processed the withdrawal of the remaining funds.

We apologize if there was any confusion or lack of clarity regarding this policy. We strive to provide transparent and fair terms to all our players. We take your feedback seriously and will address it to ensure better communication and consistency in the future.

If you have any further questions or concerns, please do not hesitate to reach out to us.

Best regards,
JustCasino Team

It wasnt clear at all? it wasnt mentioned anywhere in the promo mail which is a crucial piece of information.. But I guess theres no more to say then?

Dear @frebby,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.