JustCasino - The casino does not withdraw funds

RESOLVIDA

kolek2012 Russia

Hello! On June 23, I made a deposit in rubles via cryptocurrency (litecoin), all methods of depositing/withdrawing funds worked. On June 25, having decided to put funds on withdrawal, I found that all withdrawal methods were abruptly disabled without warning, leaving only credit cards. I contacted the support service and was asked to put a withdrawal of funds on the card, which I did. After waiting 14 days, the withdrawal was canceled. I contacted the support service again, to which I was told that they had problems with card payments.
I asked them to withdraw funds to cryptocurrency on their own or convert rubles into dollars or euros (all payment methods work there). The casino does not meet halfway and asks you to withdraw funds only to the card.
According to their rules, withdrawal of funds is possible in the same way as the deposit was made. After reading other complaints, I realized that withdrawal to cards in Russia are simply not possible now.
Please help me find a solution to the problem. I ask the casino to either transfer funds to my crypto wallet on its own (I will give you the wallet number) or convert rubles into dollars or euros.

AskGamblers

Dear JustCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per JustCasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

JustCasino

Dear AskGamblers and kolek2012,

We sincerely apologize for missing the report when it was filed here on the forum. This was an oversight on our part, and we regret any frustration this may have caused.

After reviewing the case, we can confirm that the funds were successfully processed back to the customer on 21/07 through an alternative payment option, as the initial request faced technical issues.

Please let us know if you have any further questions or need any additional assistance. We appreciate your patience and understanding.

Best regards,
JustCasino Team

AskGamblers

Dear @kolek2012,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

JustCasino - The casino does not withdraw funds

Informação da reclamação

Cassino em disputa

Motivo

Valor

руб. 26000

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