JustCasino - Inadequate and incompetent attitude to solving the problem with payment

On April 3, I made a deposit from the Mir card, later (after winning a little) I created an application for withdrawal to LTC. After a long time, the withdrawal request was cancelled. The cancellation letter stated the following reason: Reason: In accordance with our anti-money laundering policy, you can withdraw funds only by the payment method that you used to make the deposit that brought you the winnings. Please make another request via Accentpay. On March 28, there was a deposit from the Mir card, and the withdrawal to LTC.IE. in exactly the same situation, the casino found no reason to cancel the payment. There is no Mir card in the withdrawal methods at the casino, i.e. it is technically impossible to create a withdrawal request in the same way as the deposit was made. Despite this, when contacting the support service, I was instructed to make an application for withdrawal to the card, which I did. (i.e., I entered the details of the Mir card into the payment data for withdrawal to Visa and Mastercard cards). My insistent explanations that these are different payment systems (Mir and Visa) did not affect the support service in any way. As a result, the withdrawal request was created on April 4 on the World map (i.e. on a way they don't have) Within 2 weeks after the application was created, I repeatedly contacted support about the lack of payment, but I did not receive any effective help or adequate explanations. After more than 2 weeks, namely on April 19, the support service cancelled this withdrawal and INSISTED on creating a repeat withdrawal request in the SAME way. My explanations that the result would be the same had no effect. There is either a deliberate creation of obstacles to the payment of winnings to the client, or the absolute incompetence of the casino staff and complete inadequacy in solving the problem created by THEM. Forcing the client to make a withdrawal to an ABSENT payment system, and then wonder why the money does not come is beyond reasonable. Moreover, this has already been done repeatedly. And considering that earlier in the same situation there were no problems with withdrawal to LTC, I think that the current problems were created artificially and quite consciously by this casino. Such a definition as fraudulent is quite suitable for these casino actions... For a starting point: money has not been withdrawn since April 3...