JustCasino - Casino delays and refuses to pay

I did not receive the withdrawal, and even though I had passed the verification before, they found various reasons to delay my withdrawal as soon as I withdrew the money! It's full of tricks. I suggest you don't play here.

Over the past four days, they have been blocking me from withdrawing money with various excuses, and they said there might be other reasons to block me! The reason for blocking me is really weird. It turned out that someone else paid my deposit and they insisted that this deposit was my deposit. I deposited 500 yuan, and someone transferred 1,000 yuan to me. How can this prove that this deposit is a deposit?

Withdrawal depends on their mood! They will delay your withdrawal with various excuses! Only a pig would choose this casino

Dear PLY6768,

We sincerely apologize for the delay in processing your withdrawal request. The delay was caused by routine checks that are crucial to ensure the security and reliability of our services.

We are pleased to inform you that these checks have been completed, and your withdrawals have been successfully released. The funds will be reflected in your designated account shortly, based on your chosen payment method's processing times. Please allow a little more time for the transfer to be completed.

We deeply appreciate your patience and understanding throughout this process, and we are actively reviewing our internal procedures to prevent similar delays in the future.

If you have any further questions or concerns, please don't hesitate to contact our customer support team, who will be glad to assist you. Thank you for your continued support.

Best regards,
JustCasino Team

That's what you call payment, right?

This is a scam casino. They said yesterday that my withdrawal was confirmed! Today, they cancelled it without notifying me by email! I guess they thought I would not pay attention to this matter and would accept the complaint as soon as the weekend was over! I contacted customer service and they gave me all kinds of reasons. After I explained, they said they needed to investigate! My documents were verified, but they need to investigate if I win your money. So what do you do with my documents?

This casino is really awesome. Not only did they not allow me to withdraw money, they also banned me from real-time chat! This is a scam casino. I suggest you don't play there anymore.

That's what you call payment, right?
This casino is really awesome. Not only did they not allow me to withdraw money, they also banned me from real-time chat! This is a scam casino. I suggest you don't play there anymore.

Withdrawal depends on their mood! They will delay your withdrawal with various excuses! Only a pig would choose this casino

They have come up with new ways to prevent withdrawals, and they will most likely be investigated or cancelled!

Why not even 2,000? They even closed my online chat! They didn't even reply to my emails.

They have deleted my withdrawal method, and my request for a bank transfer was rejected! It is obvious that they are trying every possible way to prevent me from withdrawing money, and it has been a week since this happened, and they always say they are investigating.

Dear JustCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

The case has not been resolved yet, and the other party has closed my live chat! I think their behavior is extremely bad! And they don't want to pay this fee

Why didn't others reply to you, but the update time was more than 90 hours! I seriously suspect that you are shielding them!

At least I think the way this casino handles the problem is negative! And the service attitude is very poor! I don't understand why it is given such a high score to recommend it!

Dear PLY6768,

We are reaching out to confirm that all your pending withdrawals were successfully processed from our side. Please note funds may sometimes takes a few days to be reflected on your bank account.

We apologize for the technical difficulties you have experienced throughout this withdrawal process. We will review and improve our procedures to prevent similar situations from occurring in the future.

If you have any further questions or concerns, please don't hesitate to contact us back.

Best regards,
JustCasino Team

Dear @ply6768,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.