Reclamação #122 Cassino Evobet

Evobet Casino - Waiting 5 days for an account verification cannot submit withdrawal

Por swajzy

há 2 anos

Hello,

I sent necessary documents to Evobet at 8th July, and account is still not verified so I cannot submit withdrawal. Account balance is 484.03€. I asked them over e-mail what's going on, they replied.

"Dear

We would like to inform you that even though usually similar cases take up to 3 working days, you might experience some delays due to increased workflow at the current point.

Rest assured that we are doing the best we can in order to assist you with your request the soonest as possible."

However, this is not true because account is not verified even after 5 days.

Cassino em disputa Cassino Evobet

Motivo Problemas de verificação

Valor €484.03

Discussão

AskGamblers

• Support Team

há 2 anos

Dear @swajzy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cassino Evobet

• Representative

há 2 anos

Dear AskGamblers team,

Thank you for the prompt reply.

Please note that the user has since been fully verified and have been able to withdraw their funds.

We remain at your disposal for any additional queries.

Best regards,
The EvoBet Team

AskGamblers

• Support Team

há 2 anos

Dear Evobet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Cassino Evobet

• Representative

há 2 anos

Dear all,

Thank you for reopening the complaint giving us the opportunity to review it.

Could you please share the email address of the Evobet account in question to proceed with the check?

Best regards,
The Evobet Team

Raio-X do Cassino Evobet

Resolvido 44 / 49

Valor médio $2,340

Duração média da reclamação 11 dias

Resposta média 2 dias

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