Reclamação #145 Cassino Evobet

Evobet Casino - Payment 10000 NOK pending for 12 days

Por dagfrodo

há 1 ano

Hello.

My withdrawal of 10000 NOK has been pending since 30.07.2024.

My account is fully verified and I have made 6 successful withdrawals previous to this one.

TOS says up to 72 hours process time and the monthly withdraw limit is 7000eur I have so far withdrawn 60000NOK wich is about 5000EUR.

When I contact customer service I only get cut and paste nonanswers.

I have about 12,000 euros in my account so this situation worries me.

I hope you can help me since it`s impossible to get an answer from Evobet and we are talking about a substantial amount of money at stake.

Cassino em disputa Cassino Evobet

Motivo Pagamento atrasado

Valor kr10000

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dagfrodo

há 1 ano

Hi. My withdrawal is now prossessed and this complaint can be closed.

A big thank you to Askgamblers for assisting in this matter.

dagfrodo

há 1 ano

Hi. I'm pleased to hear that my complaint is resolved, but the withdrawal is still pending so i would like this complaint to stay open until its prossessed and the money has reached my bank account.

Cassino Evobet

• Representative

há 1 ano

Dear Dagfrodo,

Thank you for contacting us.

We sincerely apologize for the delay in processing your withdrawal request, which was due to unforeseen difficulties.

We are pleased to inform you that your request has now been successfully reviewed and will be processed to your verified bank account within 1-3 business days.

We apologize for any inconvenience this may have caused and are here to assist you with any further questions or concerns.

Best regards,
The Evobet Team

Raio-X do Cassino Evobet

Resolvido 44 / 49

Valor médio $2,340

Duração média da reclamação 11 dias

Resposta média 2 dias

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Evobet Casino - Refusing to exclude my account

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Evobet Casino - Payment of profit

Hello, I would like you to help me.

About a year ago, I started playing on this site. I don't have an exact date because there are not enough statistics on the site to check it accurately. My account with them is verified.

5 days ago, I went in to play again, luck was on my side, and therefore I won quite good amounts from the games.

The site has statistics on the first page, where the top 3 winnings are mine on a high bet.

I made a withdrawal of 1000 euros 3 days ago it is still pending.

The amount in my account is 60 thousand euros.

I wrote to them by email, but they have no information. I wrote in the chat on the site again, but they have no information. I also wrote by email whether it is possible to pay out larger amounts than 1000 euros per week, because on my accounts, I will have to receive my amount for a whole year.

From there, they answered me that the maximum is 1000 euros within 3 days. But even these 1000 euros are already waiting for the 4th day without information.

Please help, as I am at a dead end with them, and they do not give any information.

I want to note that my bet per spin has always been around 20 euros or more, and with such chips, I always lose large amounts. This time I won, and I want my profit.

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Evobet Casino - Delayed payments and waiting

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I am having trouble withdrawing my money from Evobet Casino. The amount in question is €3,000, but withdrawals can only be requested in increments of €1,000.

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I submitted another document with a selfie, which was approved, and I was informed that my account was now fully verified.

Evobet has declined my withdrawal a total of three times. My latest withdrawal request is currently marked as “pending,” but it seems like they are stalling and unwilling to process the payment.

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Additionally, AskGamblers.com ranks Evobet very highly, which influenced my decision to choose this casino. Given this reputation, I feel unfairly treated and expect a higher standard of customer service.

I have screenshots and screen recordings as evidence of my deposits and the relevant terms. A review of this situation is requested, as the winnings were removed despite eligibility to withdraw them based on their own terms. This matter requires urgent attention, and resolution is sought promptly.

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Sincerely,
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So I sincerely request your help.

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