Reclamação #41 Cassino NetBet

Casino770 withdrawal has not come yet.

Por rickardalmstrom

há 12 anos

Now it has been six weeks since I made my withdrawal of 10,000 € from Casino770. I sent copies of my identification documents, credit cards and account history. And got it accepted the following day. In their terms and conditions it says that the withdrawal will take 4-10 days after they accepted the copies.

I contact them regularly on their "24/7" chat. But get the same answer every time, they say that I will be informed via e-mail as soon as possible, but they make no progress. How long does it take to become informed, I ask. And they always reply "You will recieve an email In the following days."

I hope this will be resolved ASAP.

Cassino em disputa Cassino NetBet

Motivo Violação dos Termos do Cassino

Discussão

rickardalmstrom

há 13 anos

But you have said now 10-15 times that you notify me by e-mail, but it has not happened in the seven weeks now so why would you inform me now?

I fly tomorrow to Malta, when can we get past? I have the right to have any inquiry about my "technical errors" in paper form. Because my attorney can not investigate what is being said verbally. I hope you understand it

Regards Richard A

Cassino NetBet

• Representative

há 13 anos

Hello,

We assure you that your situation is currently being checked by our responsible department.

You will be contacted by e-mail as soon as we receive a response.

For any further questions or concerns you might have regarding your situation, please contact us at support@casino770.co.uk and we will gladly offer you further assistance.

Kind regards,

Customer Service Casino770

rickardalmstrom

há 13 anos

My dad's friend works as a programmer at many online casinos in Malta. He will check what the problem was with your side. Until the Tuesday next week. Then I along with 300 other Swedes come and play Swedish championship of poker in one of Malta's Casinos. I hope you have time to take a meeting with me and my lawyer, face to face. Sad that they have to be like this.

You may like to prepare with printouts of what I have done wrong in my game to not get my money, a bit strange because I played at your side, and pressing your buttons, not my side.

It's kind of funny that if in the future to win more great prizes, and to have to be concerned that there were technical errors in the client.

rickardalmstrom

há 13 anos

I have played 5 different types of games on your online casino, but I still do not understand what the technical fault was? My friends and I have played on your spin, your blackjack and roulette. Where has the technical fault occurred? And how can it be my responsibility? I have played exactly the same game as my friends, but they've got their money? Then I not been informed of 6 weeks're embarrassing, bad and careless! And after 6 weeks of waiting, 30 conversations with you, live chat, 2 phone calls with your customer service, where all the promised money will come in a few days. But instead of informing me, you turn me off from the side, without even giving me any information. Unless I contacted askgamblers.com you had not even heard of you. This is not acceptable, I have never been treated in such a way!

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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