Reclamação #48 Cassino NetBet

Casino770 refusing to pay

Por bashmc

há 11 anos

i recently wrote on here because this casino refused to pay me out.i then fell ill and was unable to use the computer.the casino closed my account and after writing on here because they accused me of cheating which i did not they wrote to me and apologized and said my account was re opened and i could go through the withdrawal process again.i sent everything they needed and they have just wrote to me saying they are closing my account and refunding the deposit money of £30 because they think i iopened more accounts.i did not do this what i did do is promote the casinos bonus offer and my family and friends went on the site using my computer at home.so because they did this and the ip address is my address they will not pay me out.these people are real they are alive and because they saw what i had won they went on the site to try their luck..my original winnings was £5000 and soon as i knew they had re opened my account i went back on to the casino and played some more.i then accumulated another £9000 so in total £14,000 is owed to me.i have saved all conversations and have proof of what they have told me.they quite clearly said i would recieve my money and now they will not pay me.please can you help me into resolving this matter.the last time i went through all this it made me really ill.thankyou

Cassino em disputa Cassino NetBet

Motivo Pagamento negado

Valor £6000

Discussão

AskGamblers

• Support Team

há 1 ano

AskGamblers Casino Complaints System /AGCCS/ detected that another complaint submitted with your username and concerning the same issue already exists. Depending on the status of your previous complaints case you should consider the following actions:

AskGamblers

• Support Team

há 13 anos

This player broke the rules by the analysis of casino's financial department and make some misuses of the account! Casino showed a good will to find the best solution! From our side, this complaint is solved!

bashmc

há 13 anos

i still haven't received any email from the lga...i do not understand.the gambling commission sent me the link direct to the complaints page.i wrote my complaint and sent it.do not know why they have not been in touch to say whether they are looking into my issue or not.maybe they have a back log of complaints..who knows...just hope they get in touch soon.

bashmc

há 13 anos

wrote to the LGA again last night and still no reply.don't know how long it takes though i thought i would have some sort of confirmation from them like i got from the gambling commission.they wrote to me the next day,will check again tomorrow if i have not heard from them by the end of the week will have to ring them.

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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