Issue: I lost login to account. I provided enough information and bitcasino.io successfully located my account.
Important information: bitcasino.io have acknowledged that they located my account
New Issue: bitcasino.io says I should verify my identity
How to Identify verify work: bitcasino.io send me link by its partner veriff. I take picture of my document, take picture of my face selfie. Many times after that bitcasino.io say verification not complete even though is complete.
Solution: I contact veriff company ask support for help how verify. After successfully verifying the identity, I inform bitcasino.io.
I send first email and no reply. I wait 5 days and send other email, no reply. I contact bitcasino.io chat and ask how long does it take to receive reply from player safety and security department. They say 48 hours maximum. They say send another email. I sent another email and waited. I contact chat support and they tell me it takes 24 - 48 hours to receive reply. I have to wait almost one month now with no reply. bitcasino.io have held my money now for total of over 16 months.
I attach here the following
1) Screenshot email which bitcasino.io confirms that "The information provided was sufficient to find the account"
2) Screenshot email with veriff which veriff confirm verification successfully completed