1xslots Casino - Unable to play with deposit funds due to ''unconfirmed'' Bitcoin transaction

Dear KAMSACH100,

We are sorry for your waiting time, but the deposit was successfully credited to your account already, and as for the confirmation of the crypto deposit it can take up to 24 hours.

In some cases, if all the confirmations do not fit within a certain period of time, automatic unlocking does not occur and thus, we asked out technical service to do it manually. Everything works now and once again, we are sorry for your waiting time.

Dear @kamsach100,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Support,

As described in the email, I understand you had credited the deposit, but I'm unable to play any game from the website which is throwing me the same error "The game will become available when your cryptocurrency deposit has been confirmed". I did verify as of replying to this complaint.

In order for us to resolve the issue, kindly allow the withdrawal of my balance and then re deposit the same to see if it works again.

Appreciate for the response and hopefully you would be able to resolve this at the earliest.

Thanks,
Kamesh

Good day, KAMSACH100

I am really sorry but we only fixed the whole issue with your deposit today, everything should work by now. We rechecked the transaction status in the system. Please try the games again.

Support,

Thank you everyone for fixing this issue. I am able to play and this complaint can be closed. Appreciate for the quick turn around.
Also thank you ask gamblers for providing such platform and value your support so much.

Thanks,
Kamesh

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.