1xSlots Casino - Deposit not credited with proof

Dear 1xSlots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

My issue as not been solved yet .

One week later , still not received
My deposit

Good evening!

Please allow us to explain the situation to you in a little more detail.

We would like to assure you that your question has been given special priority, and we frequently reminds the payment system about the need for a quick response specifically regarding your transaction. The payment in question requires verification, which may take some time. Please do not worry; our team will definitely solve the situation. As soon as we receive a response from the payment system, we will notify you. If you sent the funds correctly and the failure occurred on the payment system's side, the funds will definitely be credited.

If you have any additional questions, we recommend that you contact our support service. Our company is here to help!

I understand that there are certain procedures to respect on your side. But I made this deposit on October 24, and I provided all the Necessary evidence. My deposit should be added to my balance

Seems like you have an issue on your payment system because on the jeton sides , everything as been solved and we wait for you to add my funds since ONE WEEK .

It’s been since October 24 that my little deposit of 10 euro as never been credited to my account . The problem is not that the amount is big but it’s about principle.

Where my my deposit ? I have no answer from customer services . I’m still having not my money

Greetings!

We understand that waiting is very unpleasant, and that's why we are truly doing everything we can to help you. The operator in the chat has correctly informed you about what is happening. The fact is that we have not yet received a final response from the payment system, although all the documents you provided have been submitted for processing. Our payment specialists remind the team every day about the need for fast responses. We kindly ask you to wait. We will not leave any issue unresolved!

As soon as we receive any news regarding the transaction, we will immediately inform you of the outcome. Have a great day!

We’re pleased to return with some great news for you! Since the payment provider has not yet responded to your inquiry, our service has decided to compensate for the issue on our end. An amount of 10 EUR was successfully credited to your balance on 04.11.2024 at 14:42 GMT.

Additionally, as soon as we receive a response from the payment provider, we’ll be sure to inform you. If the error was indeed on the provider’s side, these funds will be credited to your balance as an additional amount.

We’re always happy to help!

Dear @Brunetjohannie,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thank you for having fixed the issue. I confirm my complaint as solved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.