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Casino Joy
- Excellent choice of games
- Mobile-friendly
- Live chat
- Proven fair by independent audits
- Drawn-out KYC process
- Slow withdrawals
Editor's View
Unfortunately, poor commitment to responsible gambling, slow withdrawals, and the drawn-out verification procedure overshadow this happy-go-lucky-themed casino with a library of thousands of games.
General Information About Casino Joy
Curacao-licensed Casino Joy is an online casino launched in 2018 and garnered a serious following since then. Players praise this casino for its easy navigation, cute, carefree theme, and a virtually endless supply of games. On the other hand, there seem to be multiple withdrawal and verification issues reported by players, which is reflected in the casino's CasinoRank.
As you make real money wagers, Casino Joy give you the option to climb the 5-level VIP ladder, where each next level brings more than the previous. For instance, reaching level 1 gives you 10% cashback and personal VIP managers.
Casino Joy has been listed on AskGamblers for quite some time, allowing us to compare our findings with numerous player reviews. Read the rest of the casino review to determine whether it's worth your time.
Payment Information and Options at Casino Joy
Let's start with the most obvious downsides to Casino Joy's payments system: the pending times and withdrawal limits.
Casino Joy's pending time takes anywhere from 24 to 96 hours, which is a big range to begin with. To make things worse, there have been multiple complaints from players that, in reality, the casino usually exceeds the stated pending times.
Regarding withdrawal limits, Casino Joy plays it safe: the most you can request is €500 per transaction, €500 per day, €3,500 per week, and €15,000 every month. This is as low as it gets, considering that there are casinos that allow punters to request up to €50,000 per month. On the other hand, the minimum amount you can withdraw is €20, which is pretty standard.
When it comes to casino deposit methods, Casino Joy leaves no stone unturned, offering dozens of banking options and crypto coins, making it a full-on crypto casino.
Customer Support at Casino Joy
The fastest way to reach support is via live chat, conveniently located on the bottom right-hand side of the screen. Although the fastest live chat at Casino Joy is the most effective one: the agents seemed to struggle with complex issues, so for technical matters, we suggest you turn to FAQ.
The customer support team can also be reached via email and telephone, which is a plus, given that most modern online casinos don't use the phone.
Games at Casino Joy
Apart from iGaming majors like NetEnt, Play'n GO, and Games Global, Casino Joy offers a string of studios, small and big ones, on its roster of software providers.
If this is how you like to browse your games, you can filter them per provider on the drop-down menu. If not, you can use one of the filters, such as Top, Slots, Tournaments, Jackpots, Table games, and others.
Those who prefer betting against other players in a live environment can visit Casino Joy's live games. These are hosted around the clock and include live roulette, live blackjack, live baccarat, and live poker, among others.
While testing, Casino Joy's loading time were fast and the games played with no glitches; however, your experience may differ depending on your internet connection.
Casino Joy's Commitment to Responsible Gambling
Casino Joy's commitment to the principles of responsible gaming is disappointing, to say the least.
The only tools available are the Self-Assessment Test and the option to self-exclude.
Recommended by experts
Player Reviews
I really cannot say anything nice or pleasant about this casino. I am very annoyed and frustrated at how they treat their customers. I am disappointed and angry.
If I could give no stars I would, this is all this casino deserves. I am awaiting two payouts since the 1st of July. My Askgamblers case as been marked unresolved due to lack of communication from Casino Joy. Casino Joy advised me they needed extra verification due to the fact I had used my partner's bank details to make a deposit. I apologized and they made me think this would not be a problem if I sent all the documents requested. 26 days, documents sent multiple times, my partner signed a waiver stating she allows me to use her account, every bank, PayPal or any other monetary accounts have been sent.
Casino Joy also closed my account due to the fact that I had mental health issues. I requested for my account to be closed 3 times before they responded. In the terms it had stated if the account is closed they would pay out. I did not want to self exclude, I just wanted the account closed so I could get my winnings. Casino Joy self excluded me and still not adhered to their own terms and conditions by not paying my winnings.
This has been a very frustrating experience, I have never gone through this before so it came as a shock that they can get away with not paying. I have truly been taught a real lesson through this process, I also did try to send documents before I started playing, Casino Joy would not allow me to do this. Avoid Avoid Avoid.
Dear LUCKYCP,
Our department have looked into your account and we can confirm that your funds have been paid. Please keep in mind that your account took long to pass verification due to the incorrect documents you were sending.
Please refer to your current complaint with us to view all updates that we mentioned on your account.
Regards,
Casino Joy
Variety of slots, live table games, live support (no bot), wager requirements fits my genre, no lagg on there machines on my my side, optimal and clean play.
They have terms and conditions where they not apply on, they don't operate as they show the rules. Withdrawal times getting breached, and costumer support is very bad,
Compared to my last year review this casino has changed.
Dear ONLYONEUNIT,
Thank you for taking the time to review us.
We were currently experiencing a high amount of traffic which resulted in some delays on the processing of payment methods.
We have looked into your account and can see that your withdrawal was paid out on the 07/07/2021. Please allow up to 5 working days for the funds to show in your account.
Should you have any further queries, please do not hesitate to contact us.
Regards,
Casino Joy Team
Nothing at all, they don't even reply to their support email. It'd be great if they process withdrawals as they did deposits. I closed my account and the replies I got from them were as if they expect me to reopen and try withdraw again, making their problems mine. Terrible service.
I closed my account and they didn't give my money back, their own terms and conditions state that if you close your account whatever you've in your account will be sent back to whatever deposit method you used and that didn't happen. I'm still waiting. I'm not gonna be waiting for months like most, I want my money back!
Dear SAMANTHAZ,
We are sorry to hear your experience with us.
If you would like to send over your account details, we would be more than happy to look into this for you.
Regards,
Casino Joy Team
The site is easy to navigate and have a simple and straightforward interface. However, I did not actually notice if there is a live chat feature or none. Well, do not have any questions to begin with.
It did take a while to load. Well, I am not really sure if it is because of my internet connection. Nevertheless, there are a lot of games but it seems all scattered around. There are a number of payment methods but the fees are a bit expensive.
Dear BUTKUSORESTAS,
Thank you for taking the time to leave us your review.
With regards to the site loading this could be a connection issue. We suggest you use google chrome as your browser when using our website for a better experience.
Should you have any further queries, please do not hesitate to contact us.
Regards,
Casino Joy Team
Nothing. I would acknowledge all other possible positives about this Casino but my experience has been a horrible one and I really have nothing good to say about them.
My complaint mirrors all the other complaints on here. Ridiculous delayed verification processing time. Ridiculous pending withdrawal processing time, that is if its even processed at all!
Their excuse is they have a backlog of verification and withdrawal requests and 'you are high priority, your case has been escalated' (yeah right). My suggestion would be to pay your players out and then you wouldn't get so many emails!
Their support agents are of no assistance at all regarding your verification and withdrawal. One lovely support agent self excluded me because I said I needed to be paid out and now the only contact I have is via email.
Its quite interesting reading the above responses from the Casino Joy Team, they just say the same nonsense in their emails and think that its an acceptable justification of why they haven't paid you out yet. I've come to the conclusion that their strategy is to ignore you until you give up so they can keep the money they owe you.
I would highly discourage anyone from playing with Joy Casino. I have been waiting a month to be paid out and still waiting!
A solid 1/10 from me!
Dear NZMADE1ST,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
If you are still experiencing difficulties with your account, we kindly ask you to contact our support team so they can provide you with further information regarding your account.
Should you have any further queries, please do not hesitate to contact us back.
Kind Regards,
Casino Joy Team
There platform is easy to navigate.
They have a wide range of video slots, table, live casino games.
My verification has been already over a year, but what they basically do these days is let you verified your account before making a deposit, at least this is my country.
So there is no trouble with further documents when you are making a withdrawal.
Withdrawals of the hole operation are within 48h, but they are mainly faster.
The only thing I don't like is that I'm not able to play any Play'N Go video slot as I'm located in the Netherlands and I should be possible to play them. But I think the casino is restricted them for us.
Hi ONLYONEUNIT,
Thank you for taking the time to review us!
We are happy to see that you have been enjoying our casino :)
We understand your frustration regarding Play'N Go games, unfortunately some providers have certain restrictions which do not allow us to provide their games in some countries. Apologies for any inconvenience this may cause. We still have a wide selection of game providers to choose from, and we are always working on increasing this list :)
Please do not hesitate to contact our support department should you have any questions, our Live Chat is open 24/7!
Kind Regards,
Casino Joy Team
What I liked about casino.joy was that they had a really really good selection of different games to play and win witch I thought was really good thing
I disliked that the online chat wasn’t very helpful because all they could do was leave notes on your account. I did not like that I got told the verification was going to take 72 hour witch took 9 days. I did not like that my withdrawal got delayed for a long time and still is. And I also seen that they reply to there reviews within a day but complaints get delayed
Hi ANTURM14,
thank you for reviewing us, we are sorry to see that you consider the experience with us not good.
The verification process depends on different factors and may take a bit longer than usual, depending as well on the time taken from the customer to provide the documents requested, once completed we always confirm it to our customers via email.
If you have any queries related t your verification process and the step already taken by us, do not hesitate to contact us, we will give you all the information you need.
We hope this clarifies everything, anyway feel free to contact us for any doubt.
Regards,
Casino Joy Team
I like the games. All I care about is live roulette/blackjack and they work flawlessly.
The actual live chat agents are nice people but there is issues as they don’t have much power to do anything.
Verification and withdrawal extremely slow. I’ve been waiting a week as a VIP member. Manager keeps saying they’re escalating concern but nothing gets done. It’s not their fault, it’s the verification/payments team. Needs a lot of work.
Hello BOARING990,
thank you for reviewing us.
Sometimes verification process can take a bit longer than usual but you will always be updated regarding this process.
Our VIP Team will always help you and assist you with your queries, so do not hesitate to contact them, we will be more than happy to assist you.
Regards,
Casino Joy Team
The casino has a great variety of games. There are no bugs and the game is going well. I like the many bonuses that they offer for deposit - 50%, 75% and 100% quite often.
Account verification is very slow, withdrawals are also supported. Support does not help with any information at all on both issues. If you send an email, there is no answer... I do not recommend that anyone, deposit is taken immediately, but if there is a payment it is not known when it will be paid. It is interesting that the sister sites of this casino pay normally. Play where you will be paid!
Hi Mitak11,
thank you for reviewing us.
Please note that we checked your account and we have can see that the withdrawal you are referring to has been set to be paid today :).
Also, please bear in mind that it can take up to 5 working days to reach you, if you will still have any issues do not hesitate to contact us, we would more than happy to assist you.
Regards,
Casino Joy Team
Not a bad selection of games but I got bored they don't have a few providers that other casinos have like thunderkick and elk so you basically just have a play n go session and netent.
RTP on the casino is really low had a £300 balance and within that I bonus 2 games both paying 10x and this was over 2 hours of playing. Won't be depositing here again!
Hi ACHILLES7,
Thank you for taking the time to review us.
We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay-out ratio, and every slot is different in the behaviour of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
With regards to the games, we are always adding new games and providers. We suggest you check out our website for any new updated games.
Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our support team is available 24/7 and we will be more than happy to assist you.
Kind regards,
Casino Joy Team
Good number of game, always getting updated. Aswell so new slots are always a good thing but other than that it’s not the best casino out there.
I have had some much trouble with withdrawal on this casino it’s getting to the point of me lose my head they take so long to verify your account ( for the 3rd time) after wait not 72hr but 86hr !!!!! Just to be told I have sent the wrong thing because I didn’t have one number on my card showing and now have to wait another 72hr and the however long it is for it to go in my bank! Also there live chat is terrible and so are the emails take far to long to reply need a phone number to actually talk to someone not just a computer.
Hi TDOG,
thanks for taking the time to review us and share your experience.
We are sorry to see that you consider the experience with us so bad, but please note that the verification process has to be completed by every single customer.
We know that sometimes the verification process can take a bit longer than usual, this depends on different factors and the documents requested.
Once verified, you will be informed straight away from our relevant department.
Let us know if you need any further information.
Regards,
Casino Joy Team
Deposited £20 and now have a £900 pending withdrawal. I got a 5500 x 20p bet yesterday on the new Lil Devil slot machine. 10/10 . Casino Joy Thank you. Cant wait to see the Money in my bank account soon. :)
Hi RACHWINS,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Joy Team
They are sister casino to Casino Cruise, Genesis Casino, Spinit etc. but from all of them they seem to be the best. I remember the last issue I had with Spinit, where I put in withdrawal request and waited up to 72 hours and my withdrawal was pending, even though they have 24 hours pending and 24-hour withdrawal time frames. I was not impressed by this group of casinos, however Casino Joy gave me another great experience.
I signed up and claimed the welcome of 100% and 200 spins on starbust. I contacted support to check my wagering as they did not have an indicator in their software, and I saw I had 8000 ZAR wagering attached. Bad thinking always goes through my mind and the not knowing where to start.
They have providers like Netent, Play N Go, Yggdrasil and Quickspin. However, I could only see Netent, Quick Spin and Play N Go. I think due to licensing Yggdrasil must have been unavailable.
I contacted support about the game's availability, and they confirmed it could be due to licensing. They are not 24 hours, but when they are available, they are quick and efficient and almost answer any question you have which is good.
I managed to complete wagering and send in my documents. After 12 ours my documents was approved, and my withdrawal was pending for a complete 24 hours. I received an email the following day to say my withdrawal was approved and the money will be sent. I received the money about 2 hours later after the email and they send the ZAR currency in converted format in Euros.
Overall, I like this casino and they stick to their word. My 2nd withdrawal actually was processed quicker than 24 hours. I can safely say you can trust this casino and know your money are safe with them in terms of depositing and withdrawing. If only they can send the winnings in your preferred currency that would be great.
Dear FIEKIE247,
Thank you for a glowing review!
We are really pleased to hear that you are enjoying your Casino Joy experience as we are constantly trying to improve all of our processes for the best player experience.
I hope your luck continues and if you need any assistance please always feel free to PM me on here!
Have a great day :)
Nice slots and good design a lot providers thats good
They gave me the bonus automatik after my deposit with neteller but u cant get the bonus with neteller deposit so after my wager they stole my 300€
Hi INCDBLRNX, Thank you very much for your feedback.
It's great to hear that you are enjoying the games at Casino Joy and that you are going to continue playing with us!
Wishing you a lovely week ahead.
Nice support and comprehensive website. The design is good, games are suitable and it is pleasant to play them. A thumbs up from me.
Dear DOBSTER
Thank you very much for your feedback.
It's great to hear that you are enjoying Casino Joy and are happy with the support we give, we look forward to your continued support in the future, wishing you a lovely week ahead.
Lots of games and nice modern site. Also found sign and bonuses easy
Customer support was long wait, then unavailable when I had problems with my withdrawal.
Dear ELLA65
Thank you very much for your feedback.
It's great to hear that you are enjoying the games at Casino Joy and that you found the bonuses easily.
wishing you a fantastic week ahead.
A lot of "technical problems" with withdrawals. Withdrawal returns to their account and processing time of 48 hours starts from the beginning. I've been waiting for five days and withdrawal is still untreated.
Dear RIKAMA
Thank you for taking the time to leave your feedback.
I'm sorry to hear you have had this problem we try to get these to our players as quick as possible although
We do apologise for any inconvenience caused whilst your Withdrawal was in process and i'm pleased to see your Withdrawal was sent within the time frame given on the T&Cs of casino Joy.
Cheap looking lobby I think but they have lots of games. Some are dated but the mobile site plays well with most of the games running smoothly. Low min pay in/out as well.
Dear JUDIFRA
Thank you very much for your feedback.
It's great to hear that you are enjoying the games at Casino Joy we hope to see you back online playing with us again very soon.
Niceish selection of games.
Not much else really.
Withdrawals take forever. They also want notarised documents which is absurd and expect you to pay for this! They then take over a week to process withdrawals. Poor all round. Genesis group is dodgy.
Dear MOLLIED,
Thank you for taking the time to leave your feedback.
Due to our licensing and regulations - we have to ensure all players are verified . Sometimes the security team will ask for extra documentation which I understand can be frustrating, but this is part of what makes us such a secure casino.
If you need any help with your verification please feel free to send me a PM!
Have a lovely weekend :)
There's a decent selection of games which load smoothly and quickly. The site is easy to navigate. Great welcome bonus offer which only requires playthrough of just the bonus; not like some other sites that require playthrough of deposit + bonus. Support was helpful after I emailed them (24/7 chat support not presently available) about a glitch I encountered with a game and they confirmed it with the provider and credited me quickly with losses associated to the glitch. Site also has good selection of deposit methods for Canadians and allows for gameplay with Canadian dollars.
Live chat support is not available 24/7.
It would be nice to see a few more games and providers added to the selection.
Dear GRKSPINNER,
Thank you for such a nice review.
I cannot tell you how glad we are that you are pleased with your experience with us! We are always striving for all customers to enjoy the site as much as you :)
If you ever need assistance feel free to send me a PM!
Have a great weekend
I was first put off a little by the 1 star rated reviews, suggesting that the casino has very poor customer service and withdrawal problems. From my own personal experience, I found CasinoJoy to meet my needs as a customer. Signing up and verification process was straight forward. I deposited £20 and took their welcome offer which I managed to complete through the wagering requirements and withdrew for £700. Withdrawal took 2-3 days which isn't a problem for myself but I know that this would bother some people. I like the fact that since I've been a member (12/12/2018), I've had multiple matched deposit casino offers.
I will continue to use this casino if I get further matched deposit offers but the limited slot selection is the reason why it will not sit as one of my regular go-to casino's.
The only downside to CasinoJoy is that the slot choice is very limited. I like to jump from one slot to another after a nice win but I find myself stuck on the same 2-3 slots because all of the other slots are very poor and minimal selection.
Dear SKILLIANZ,
Thank you very much for you lovely feedback.
It's great to hear that you are enjoying your time at Casino Joy and that you are going to continue playing with us!
I wish you many more wins in the future and have a lovely weekend :)
I can’t say anything that I like about it. Haven’t been able to try it.
They literally stole my money. As a first time depositor my money hasn’t shown into the account and they say oh sorry our casino is so popular we can’t handle your case. STAY AWAY.
Dear TONY403,
I am sorry to hear about that.
Sometimes deposits can suffer from technical issues and these cases are always handled as quickly as possible via our finance department.
If you ever need assistance please feel free to PM me on here.
Many thanks!
Rip off customers, RTP rates not as advertised. Complaints were answered by a generic template and unacceptable. Have since closed my account and would strongly recommend that people stay away from this site and hopefully they will be forced to change their ways and act legally.
Dear GYPSYNESS,
Thank you for your feedback.
Understanding your feelings I would like to explain that we are a licensed casino and being constantly monitored by the relevant authorities in order to provide fair gameplay to all our players. There is no such thing as an expected session % payout but the global payout distributed randomly to any slot.
I hope this clears things up for you and have a lovely weekend!
I enjoyed the games selection and the layout. I had some good play time and won a substantial amount of money.
Very poor customer service. I have quite the chain of emails where I attempted to ask questions only to have none of my questions answered and a standard reply repeated. When I attempted verification it took the full 72 hours before the process began and then they requested my credit card information, which I had not used. When I finally did contact a manager via chat (a conversation I had sent to me via email) they would not explain why they had asked for my credit card and then asked for specifically a PDF of my bank account statement for verification. I had already sent them screenshots of a void check which they did not accept, and then a screenshot of my online bank account showing the actual withdrawal of money sent to them, and they declined this as well. I am fully verified at other casinos online currently, and have been many times over several years and not once have I needed to provide a full PDF bank statement. I know it's common for it to be requested, but I consider this to be an unnecessary amount of personal information handed over to strangers who, in this particular case specifically, don't even realize I haven't used my credit card but want pictures of it. I explained that I am the primary on my account, but my daughter is secondary on all of my accounts, and I don't share any information with her name on it. I was responded to via chat with sarcasm so I've decided to not bother with this casino any further. There are plenty of other options. I think it would be a positive change in this industry in the future for a casino to have to verify a person before they can accept any funds at all. It would be interesting to see how quickly and professionally customers were treated and verified. Please note that I have all the correspondence available should ASK GAMBLERS question if this review is fair, reasonable, and justified.
Dear TAMALAMA67,
Thank you for leaving your review.
Due to MGA regulations - all casinos must verify these players with KYC documents. This is to ensure we remain a safe and secure casino and is part of our license conditions.
Congrats on your winnings and I wish you a good weekend :)
Screenshot
Verify your identity
Enter your mobile phone number so that we can send you a confirmation code
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Good games easy to navigate website, chat normally helpful and games are fair and never freeze. Customer service staff are helpful if you have a general query only - quick deposits variety of games
Slow replying to emails, when you self exclude you have no access to the live chat only the BOT. Withdrawal once verified is extremely slow and the complaints or customer service are not able to give you a time frame for when it is processed. Not sure if they are short staffed or person who authorises.
£2500 withdrawals just couldn’t be bothered. Would be a positive review if this issue did not happen.