Helabet Casino - Withdraw not received

Dear Helabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Helabet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello team. , this player successfully withdrew funds back in mid-April.
The screenshot shows successful withdrawals made by this player on April 15 and 16.
I’m also attaching a screenshot that confirms that we have no debt to this player

Dear @Tarun1463,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hey exactly, that's what my problem is . I told you already via mail 15 days ago . In your system it's showing as paid . But I never recieved those funds. I even sent you my bank statement. You even replied to me that some specialist is working on it since last 20 days never replied. When I message or mail you just say that all questions are answered in some que where I've been waiting since 20 days . I already sent you my bank statement I never received those funds so check .

I even sent my bank statement again to your mail. PleSe check . I never recieved those funds .

Strange situation.... Checking

Yep . I already sent bank statement. I didn't get any of the 2 withdrawls .

Dear player, please check again the amount of money you have not received. Also the number of requests for withdrawal of funds that were not processed

See , i requested some withdrawls from crypto and bank transfer but so many failed I know . But i requested bank transfer for 10,000 and 16,000 respectively which were processed and not cancelled. But i never received them . I even shared you my bank statement didnt i ? I even checked the bank account number which was correct as per your system and my account no . It's correct so please check I never received them

To be particular.
Transactions - 2313465803(16,000) , 2313310923(10,000) these both . I never recieved them I shared bank statement. Bank account number is also correct.

Kindly add a file with your new bank statement in PDF format

I don't know why it takes over 25 days for this . And 20+ days to reconcile or ask the payment provider. I even sent you my bank statement 4 times in these last 20 days. Fine I'm attaching upto date bank statement of my last 3 months . Password -PINN2304
I'm even sending it to you via mail too . Let's see how fast you can solve this issue

We managed to find a problem due to which your withdrawals were not paid. The funds will be returned to your player account as soon as possible

Yep ok , it's 16,000 and 10,000. 2 different withdrawls . And next time let me withdraw via bitcoin (crypto) I used to deposit via bitcoin at the beginning and withdraw. But these days you're not allowing . Thank you in advance . I'll let you know when i receive my funds.

There was a failure. The problem is resolved .
The money has been returned to the player's account. Kindly withdraw funds.
We apologize for the inconvenience

Dear @Tarun1463,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.