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PokerStars Casino - Account restricted with no further instructions

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Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Chiusura account
pubblicato il 20 maggio 2020

I have received the message below from PokerStars. It has been 48 hours and I have received no instructions from them on what further action is required to have my account reinstated and my emails to their support team have gone unanswered. The message says that the security check will take a few minutes, which has turned into days, or I will receive an email with instructions, which I have not. Please help.

pubblicato il 20 maggio 2020

Dear PAPERROUT,

We are pleased to confirm that the review has now been completed and your account reinstated. Apologies for the delay in our reply, this is due to the high amount of contacts that we are currently dealing with. Thank you for your patience.

Kind regards
PokerStars Casino

AskGamblers
pubblicato il 20 maggio 2020

Dear @paperrout,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

pubblicato il 20 maggio 2020

Resolved. Thanks everyone.

AskGamblers
pubblicato il 20 maggio 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

PokerStars Casino Reclami

  • 127 su 171 risolto
  • 2 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,790 USD importo medio

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