LeoVegas Casino - Software glitches with Blackjack Macao cost me €3,300+

Hello MICHAEL1234,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with these bets. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email [email protected] detailing the above and putting: FAO Fiona/Nicola as the subject line - I will then personally ensure that this is investigated further for you.

Thank you and have a great day!

I already sent all the details to them several times and it was getting completly ignored. But I will try again and do as mentioned above

Hello MICHAEL1234,

Thanks for letting us know, in this case, you shall receive a response as soon as possible.

Thank you for your patience and cooperation.

Have a great day!

Leovegas is still messing with me. In the email they tell me they got technical difficulties, so they are not doubting my claims. But they still dont want to pay me indefinitely.
They tell me in the email that they will pay the missing money once the technical issues are solved. They use this stalling tactics scince a month now. I dont care about their technical issues. I only care if i am paid or not. If i get paid should also not be depended on them solving the issue at some point in the future.
If neccessary someone should go by hand through my gaming history and find all wrong payments in addition to the once already found by me myself and credit the money. This should not be dependent on them solving the issue with the gaming provider.

Hi MICHAEL1234,

Thank you for getting back in contact.

I'm sorry to hear that you feel that you are being messed around, I can assure you that this would not be something intentional.

Again, I'm afraid I cam unable to discuss this here due to not having any access to your account or details due to GDPR. In the case you have contacted us directly, please note you shall receive a response in due course.

Thank you and I wish you a good day!

Problem solved. I finally received my 3.3k. Thanks!

Hello MICHAEL1234,

Thank you for responding to let us know that this has been resolved!

I wish you continued luck and should you require any assistance then please do not hesitate to let our dedicated support lions know and they will gladly assist.

Have a lovely week ahead!

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.