My session was on 8.12 I reported the issue on the same day. I played on the live black jack macao and at least 7 hands got settled wrong. I told leovegas several times about the issue, it seems like they are not interessted in solving this issue. Its now 3weeks and i got no reply from them other than we are still looking into this, or no reply at all. It took me 5 minutes to see the wrong payouts and i dont see why this is taking them more 3 weeks (still counting).
It seems like there are issues if you play more than one box at once. In my case my second box was counted as a loss every time although i won most hands. There is also another issue then split hands occure.
Please look into this screenshots as prove of my claims:
https://imgur.com/a/lkFzO3N
These are the rounds that are definatly wrong. I always wrote the amount i should have received in red and the black number at the end is the difference between the amount i got and the amount i should have been credited. In total at least 3.300€ are mssing in my balance.
In addition to that please look into the hands from the table. The hands were recognized corret but the amount was not settled correctly. These are the screenshots of hand 1 to 7:
https://imgur.com/a/y9J6nN2
https://imgur.com/a/gJV1EmH
https://imgur.com/a/tPpvnGS
https://imgur.com/a/Zx1lWz0
https://imgur.com/a/5VznUuQ
https://imgur.com/a/qFIXVzs
https://imgur.com/a/vGcf1z0
Info sul reclamo
Hello MICHAEL1234,
Thank you for contacting us.
I'm sorry to hear of the issues you have been experiencing with these bets. Unfortunately, due to GDPR I am unable to look into this for you here.
I kindly ask that you email [email protected] detailing the above and putting: FAO Fiona/Nicola as the subject line - I will then personally ensure that this is investigated further for you.
Thank you and have a great day!
I already sent all the details to them several times and it was getting completly ignored. But I will try again and do as mentioned above
Hello MICHAEL1234,
Thanks for letting us know, in this case, you shall receive a response as soon as possible.
Thank you for your patience and cooperation.
Have a great day!
Leovegas is still messing with me. In the email they tell me they got technical difficulties, so they are not doubting my claims. But they still dont want to pay me indefinitely.
They tell me in the email that they will pay the missing money once the technical issues are solved. They use this stalling tactics scince a month now. I dont care about their technical issues. I only care if i am paid or not. If i get paid should also not be depended on them solving the issue at some point in the future.
If neccessary someone should go by hand through my gaming history and find all wrong payments in addition to the once already found by me myself and credit the money. This should not be dependent on them solving the issue with the gaming provider.
Hi MICHAEL1234,
Thank you for getting back in contact.
I'm sorry to hear that you feel that you are being messed around, I can assure you that this would not be something intentional.
Again, I'm afraid I cam unable to discuss this here due to not having any access to your account or details due to GDPR. In the case you have contacted us directly, please note you shall receive a response in due course.
Thank you and I wish you a good day!
Problem solved. I finally received my 3.3k. Thanks!
Hello MICHAEL1234,
Thank you for responding to let us know that this has been resolved!
I wish you continued luck and should you require any assistance then please do not hesitate to let our dedicated support lions know and they will gladly assist.
Have a lovely week ahead!
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
LeoVegas Casino Reclami
- 151 su 165 risolto
- 1 giorno risposta media
- 1 settimana durata media del reclamo
- 4,487 USD importo medio
-
Risolto
Leovegas Casino - Non mi fa prelevare e blocca senza motivo
€65
Risolto
Leovegas Casino - Non mi fa prelevare e blocca senza motivo
Buongiorno, vorrei chiedervi se potete gentilmente aiutarmi a recuperare una somma abbastanza modesta ma comunque importante per me, sono iscritto a ...
-
Non risolto
LeoVegas Casino - Mancato rimborso somma vinta
€400
Non risolto
LeoVegas Casino - Mancato rimborso somma vinta
Sono attualmente depositati sul sito leovegas casino 1,79 euro e 400 euro sono stati chiesti in prelievo sulla stessa carta utilizzata per il deposito ...
-
Risolto
LeoVegas Casino - 2 mesi per pagare 150 euro
€150
Risolto
LeoVegas Casino - 2 mesi per pagare 150 euro
il 16 giugno mi registro su leovegas, verifico i documenti, carico 100 euro e gioco per circa un'oretta alle slot, rischio di perdere tutto ma poi ...
-
Risolto
LeoVegas Casino - Prelievo accettato mai arrivato
€4,000
Risolto
LeoVegas Casino - Prelievo accettato mai arrivato
Ho effettuato un prelievo di 4 mila euro in data 06/07 la somma inviata da leovegas non può essere accreditata sulla mia postepay quindi poste ...
Problemi con LeoVegas Casino?