Ybets Casino

Ybets Casino - Delay in processing my 500 EUR withdrawal

$1000

Hello,

I am submitting this complaint regarding delayed withdrawals at Ybets Casino.

My account has been fully verified. All requested KYC documents were submitted and approved a long time ago.

On December 28 i requested a withdrawal for 500 Euros, and according to Ybets Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing,” and no payment has been received. I have contacted live chat multiple times. Each time, I was informed that I would get my funds shortly. I even sent them an email, and the answer that I got on 31/12 was this

"We would like to inform you that your withdrawal in the amount of 500 EUR is currently being processed.

Our withdrawal procedures are designed to handle requests instantly or within 24 to 72 hours in most cases. While occasional delays can arise due to standard processing times in the payment provider's system, we see no issues with your current requests."

I kindly ask for assistance in receiving my Withdrawal without further delays.

Thanks in advance

Ybets Casino - I haven't had a response for 3 weeks now

€500

For more than two months now they haven't let me withdraw my money, they asked me for verification and additional documents several times and after I sent everything they stopped responding, I haven't had a response for 3 weeks now, and I write every other day on live chat and every time they tell me the same memorized phrases, that their colleagues are busy and will contact me as soon as possible, please help

Ybets Casino - KYC problem with the casino

€3471

I am filing this complaint regarding a withdrawal issue with Ybets Casino. (https://ybets.net/)

I requested a withdrawal on November 28, 2025. Shortly after submitting the request, I was told that I had to complete the KYC verification process. I completed all required verification steps as instructed. However, since then, my withdrawal has remained pending, and I have not received any further communication from the casino.

I have contacted Ybets support multiple times via live chat. Each time, I was told to contact support via email. Unfortunately, all of my emails have gone unanswered for weeks. There has been no update, no confirmation about my verification, and no information about when my withdrawal will be processed.

I have made several attempts to resolve this issue directly with the casino, but they are completely unresponsive. Therefore, I am submitting this complaint to AskGamblers in the hope that your team can help me get a response and receive my funds.

Requested withdrawal date: November 28, 2025

KYC completed: December 2, 2025

Current status: No response from casino, withdrawal not processed

Thank you for your assistance.

BR,

(ybets User957214753)

Ybets Casino - Not processing payment

$1772.9

Hello,
I want to file a complaint against Ybets.net due to their refusal to process my withdrawals for more than a week.

On Sunday, November 30, I won €15,700. The same day I submitted my withdrawal requests. The casino states that their daily withdrawal limit is $1,000 (about €860), which I fully understand and accept.

However, during the first two days I received only €1,650 total. After that, the payouts stopped completely.

Right now:
• 3 withdrawals have been pending for 7 days
• 1 previous withdrawal was cancelled by the casino without explanation
• No withdrawals have been processed since the first two days
• Support keeps telling me only “wait,” with no real explanation

My account has been active for a long time, and I have withdrawn money before without any issues. They never requested any verification or additional documents.

Ybets Casino - Didn't want to solve my withdrawal

$15700

I tried to withdraw a total of 500 euros from Ybets.

What happened was that their support team kept cancelling my withdrawals.

The first email from support:

"passed it on to the finance department to speed it up.."

The second:

"I completely understand how disheartening this situation must feel, especially after the time you’ve already waited. I want to assure you that your case is a priorit"

"Dear Player!

We apologize for the inconvenience.

Our colleagues from the Finance Department have informed us that in order to speed up your withdrawal, they recommend using a different method.

Thank you for your understanding.

Kind regards,

Yuudji

Ybets Support Team"

What they then did was cancel the withdrawal to Revolut first, saying it didn’t work – then I tried Jeton as a payout method – that didn’t work either – then I tried sending it directly to my IBAN account – that didn’t work either. After that, they disappeared completely, and customer support stopped responding altogether.

I checked Trustpilot and realized it’s a scam site…

Then they shut down my account entirely, and I never received my 500 euros.

Rechazada

€500

Ybets Casino - Withdrawal cancelled again

Yet again ,I have submitted and had a 700 euro withdrawal cancelled ,and yet again the ability to withdraw has been blocked. This happens every time I make a withdrawal. They say they are reviewing my gaming ,however once askgamblers gets involved ,that review seems to complete again. Hopefully yet again ,ybets with unlock my withdrawal and process the withdrawal.

Again this seems like an attempt to get users to play their winnings in a sly way

Ybets Casino - They are delaying my withdraw of 600

€700

I have deposited 65$ at this ybets casino player trough their sportbook platform and won and decided to withdraw my winnings and now they delaying the withdraw it was deposited in ltc and withdrew using same method ltc and they keep delaying my withdraw I am sick of tired of waiting and hearing excuses from their end pay up my winnings

Rechazada

$2180

Ybets Casino - Casino in complete radio silence and will not let me withdraw my funds

Tried to withdraw funds on 25.9.2025, and it was rejected.

I was asked to do verification and sent Ybets documents. Ybets wanted more documents, and I sent exactly the ones asked for on 7.10.2025.

Ybets never replied or verified my account. I asked for a follow-up, but Ybets completely ignored my email.

I have over 2000€ stuck on my Ybets casino account because they will not verify my account and ignore my emails.

I feel scammed and cannot recommend anyone playing at this casino.

€2000

Estadísticas de quejas

Resueltas 68

Cantidad promedio $ 2,233

Duración media de quejas 25 días

Tiempo de respuesta promedio 3 días

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