Sol Casino

Sol Casino - Uncredited deposit issue

S/.3257.14

Dear AskGamblers Team, I am writing to bring to your attention a recurring issue regarding uncredited deposits, similar to my previous experience which was resolved following my complaint over here in the past regarding SolCasino.

Current issue: Specifically, on May 10, 2025, I made two separate deposits at SolCasino , one for INR 2400 and another for INR 2200. Unfortunately, as of today, neither of these deposits has been credited to my account. I have followed up with their chat support multiple times and provided screenshots of the transactions, yet there has been no clear timeline provided for resolution.

This delay has persisted for more than 5 days, despite assurances from their support team that such issues typically resolve faster. I was recently informed that my case has been escalated to their financial team, further extending the waiting period.

I wish to express my frustration with this ongoing issue. While I appreciate the responsiveness of their chat support , the lack of a timely resolution is disappointing. A reliable deposit process is crucial for maintaining trust and satisfaction among players. It is imperative that Sol Casino improves its payment systems to prevent such recurring issues considering this has happened time and again.

I have attached screenshots of both deposit transactions for your reference. I kindly request a prompt resolution to this matter and would appreciate if SolCasino intervenes and closes this at the earliest.

James

Sol Casino - Deposit TRX not credited

₹4600

I made a deposit of about 78 TRX. It was November 11, 2024. More than 11 days have passed, but the deposit has not been credited to my account and has not been returned. The support service ignores, answers the same thing - that they submitted a request to the payment system and are waiting for an answer from it. Thus, you can wait for an answer for a whole year. Why should I wait all this time? My transfer was made in cryptocurrency, there is a transaction hash that anyone can check that the money was sent and received. The money is small, but this site shifts responsibility to intermediaries, due to the fact that they could not process the transaction. I think that this is the site's problem and they should promptly resolve such situations on their own, especially since there is confirmation of my transfer. I demand that the money be credited to the balance, or returned to my wallet.

Sol Casino - Deposit not Credited for over a week

$15.48

I made two deposits: one for INR 1200 on October 4, 2024, and another for INR 2200 on October 8, 2024. Unfortunately, both deposits have yet to be credited to my account.

I have reached out to the casino’s chat support multiple times and provided screenshots of my transactions. While the chat support team has been excellent in their responses, they have not given me a clear timeline for when I can expect my money back. As a result, I’ve now lost more than a week waiting for a resolution.

Overall, I enjoy playing at Sol Casino, but I believe there needs to be an improved process for handling deposit issues. A seamless deposit experience is crucial, and having a clear protocol in place to address uncredited deposits would greatly enhance customer satisfaction.

I felt compelled to reach out on Askgamblers.com since this issue has been delayed without resolution. I have attached screenshots for both deposits made on the respective dates.

Sol Casino - Deposit of 2000INR not credited

₹3400

Dear Askgambler Team,
I made 2000 INR deposit on 27/09/2024 through UPI which is successful from my end but till today my deposit is not credited in my Sol casino account.

I tried contacting support team on daily basis but support team is only asking me to wait little more.

My account is verified at SOL casino. Hereby i am attaching the transaction screenshot and the bank statement. Please help me to receive my deposit.

Sol Casino - Delaying my withdrawal even after successful verification

₹2000

Hello,

I have an account in this casino since 2019. My account has been verified. Payments have always been very fast, I have never had any problems with this.

However, in 2024 the situation changed. After winning, I wanted to withdraw money. I was asked to provide a package of documents for additional verification, I did this immediately.

After successful verification, I made a new withdrawal request. However, the operator in the chat told me that my request would be processed within 3 days, according to the rules of the casino.

After 3 days my request has not been processed. I once again contacted the casino support to find out what the problem was.

I was informed that I now need to wait up to 31 days for withdrawals.

On February 14, I passed additional verification
On February 17, my withdrawal request was not processed
On February 18, I was informed that payment was being delayed for up to 31 days

The payment amount is 188100 rubles.

I believe that the casino deliberately does not want to pay me my winnings.

Help me solve the situation.

Sol Casino - Delayed payment at Sol Casino 121612 TL

руб.188100

Hello everyone

I am a member of this site and have been playing sports betting and casino on this site for a few months I went through all the verification procedures, I was even called with a camera, and I showed myself with my ID in my hand.

I made my first withdrawal request, but no payment has been made since November 30.

I'm really curious about the reason for this. I haven't made any rule mistakes. I won money with my major volleyball European Cup bets and slot games and I have been waiting for 20 days.

Sol Casino - Delayed payment of $6300

TL121612

Hi,

I have waited more or less since 10th of July for my withdrawal at sol.casino.

I have uploaded ID and done video verification two times the last 9 months. I have multiple withdrawal approved from November. Earlier withdrawals has been paid very quickly.

Why my withdrawal is still pending is a mystery for me. I have 6300 usd in one pending withdrawal.

Sol Casino - My withdrawals request are delayed

$6342.22

I am Sol casino customer and they owe me several withdrawals - 23april2023_30000₹, 23april2023_15000₹, and 24 April2023_27000₹. I have not received these till date. When I ask for support my agent, they all give different answers, some say that my withdrawal is stuck with the payment system, or some agent says that your withdrawal is stuck with us.

My account is also verified, they never do this before they are doing it this time and their license will expire on 15 august 2023.

Please help me, I have also attached the screenshot and Bank statement.

Sol Casino - Withdrawal problem 210e

₹72000

I initiated a withdrawal request on 2023.02.26. After one day I went to chat ask them about my request, because once I had a succesful withdrawal at them which has processed in a few hours. In the chat they stated that the financial department asked me for additional verification which means I should provide to them a video selfie of myself. They didn't informed me about this before just after I went to the chat. Okay I provided to the them the video they stated that I will receive my funds in shortly. On the next day (2023.02.28) I went again on chat asking them what is about my withdrawal request. They stated that they are checking me about unfair gambling and this investigation can take up 31 calendar days. You should know that I had about 10-15 single bets at soccer markets with 40-50 EUR amounts. After got this information I created a second withdrawal request for my remaining funds (110 EUR) and I wanted to close my account and request a refund for my funds which is on my gamin balance (210 EUR) -because as far as I know in this case the contract is terminated between us and they have to refund all of my funds from my gaming balance. They rejected this because I have pending withdrawal and they are stating in case of I delete my account all my funds credited to the casino so I will never get back my funds. Please help to solve this issue, I just want my money and I don't want to play at them anymore.

€210

Estadísticas de quejas

Resueltas 10

Cantidad promedio $ 1,342

Duración media de quejas 9 días

Tiempo de respuesta promedio 2 días

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Phiti

10/10

I've been playing at various casinos for quite some time now, and I can safely say that this place is one of the best. In the beginning, I was simply amazed at the number of games they offer. Such a variety is not often found. I've found many favourite classics and exciting new releases here. And when it comes to questions or problems, the support team is always there to help. They are friendly, courteous and prompt. I recommend it to everyone!

Nice to meet you, Phiti! Thank you for giving us feedback, we have 5000+ games on our web site, moreover there're weekly cashback, monthly promotions, loalty program, so you can get more if you play on our site. Best regards, Sol Casino!

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Geevmza

10/10

I have been playing at Sol for a long time, and in all this time the casino is only getting better. the slots add new ones as they appear. You should verify your account better to avoid withdrawal problems later. In general, you can do everything through support, they will help in any questions. I often write to them if something happens. By the way, slots play well, RTP has not been reduced. So the casino works honestly!

Hello, Geevmza! Thanks for sharing your experience, we appreciate time you spend in our casino and try to improve the site for you to play comfortable, we conduct promotions every month, do not miss them. Best wishes, Sol Casino!

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SUVATABEB

10/10

Sol is really the best casino I've played in. And moreover, the number of slots is very large, thunderkick usually turns. Sometimes I test other providers. And most importantly, nothing lags and access is not lost. I think that I will continue to play here, because they definitely have no competitors.

Hello, Suvatabeb! Thanks for the feedback,we really fo our best yo develop the site and give you only the best opportunities, so hope you'll enjoy the game in the future as well. Best regards, Sol Casino!

Sol Casino hace 2 años

Filentin

10/10

Different games are presented in SOL, not just slots. So sometimes the balance can be raised several times in a couple of minutes. In general, I am glad that they offer to play and enjoy. Plus, the interface is cool, which is easy to understand.

Hello, Filentin! Glad to hear that you're sutisfied with our web site. We try to extend the range of our games for you to have a great choice. Hope, that you'll try the best of them. Best regards, Sol Casino!

Sol Casino hace 2 años

3-ton

10/10

Slots from all providers are presented, so you can play those that are personally convenient for you. I advise you to verify your account right away, so you will receive money many times faster and there will be no deviations. On average, they are taken out in 20 minutes, for a maximum of an hour.

Hello, 3-ton! Thanks for the feedback, we're really have 5000 providers and try to be in step with the times and develope our site. Also, our withdrawal requests are considered in 2 hours, we try to do it quickly so you do not need to wait for long time. We're appreciate your experience and hope you won't be dissapeared in the future as well. Best Regards, Sol Casino!

Sol Casino hace 2 años

Darlis

10/10

What exactly shows in Sol is that they want to attract users. Even the manager sometimes calls, offers new bonuses. Where else will you find this? Withdrawals are also no problem, they are credited to the account from which the deposit was made. Some amenities in general.

Nice to see you, Darlis! That's very nice that you like our site, because we have been doing a lot for developing it, hope you'll be satisfied in the future as well. Sincerely, Sol Casino!

Sol Casino hace 3 años

NetuPust

10/10

Very quickly in Sol, money is both deposited into the account and withdrawn. And there were no problems at all, and I have been playing here for about a year now. I have all deposits and withdrawals on one means of payment. By the way, if you made a deposit, then remember that you first need to win it back there, you can’t immediately withdraw money. But in support they always explain everything, if anything.

Hello, NetuPust! Thanks for sharing your experience. On our web site we have lots of payment methods and we have strong bonuses' system so you can use the as well. By the way, if you make deposit, you need to wager it, this point (№ 8) you can check in our terms and conditions. We hope that you've subscribed on our newslatters and do not miss our no deposit promotion. Best regards, Sol Casino!

Sol Casino hace 3 años

LEGENDAR

10/10

Quite a good SOL casino. All new slots appear quickly, and sometimes there are even exclusive new ones. Well, in general, I like the design of the casino.

Happy to see you, Legendar! Thanks for such a high mark. Hope, that you've already enjoyed our promotions, welcome bonuses, cashback and took part in lotteries and tournaments. Best regards, Sol Casino!

Sol Casino hace 3 años

netty80freddie

10/10

I lost some money on this site, it's upsetting but then they sent me a cashback, I do not know it and you know, I won money and withdraw them, got it in 2 days.

I needed to take 2 selfies to be verified, my camera is not good and information on the document wasn't visible, so I have to take some more selfies before they accept it, it's okay I think.

Nice to meet you, Netty80freddie! Thank you for the feedback, the verification is the way for us to be sure that you're real person, an adult and the funds that you want to withdraw will be got by you. Hope that you don't forget to take part in lotteries and tournaments, and weekly bonuses. Best regards, Sol Casino!

Sol Casino hace 3 años

Champ