Mystake Casino

Mystake Casino - Resolucion contradictoria en apuestas deportivas

Estimados señores:

Me dirijo a ustedes para presentar una reclamación formal contra la casa de apuestas Mystake.com, debido a una incoherencia flagrante y documentada en el criterio de resolución de apuestas, lo cual constituye una práctica arbitraria, injusta y contraria a sus propias normas internas.

1. Antecedentes y hechos concretos

He realizado dos apuestas al mismo mercado en dos partidos diferentes, pero han sido resueltas de forma completamente opuesta por parte de Mystake:

Apuesta 1 (ID: 244111803 – UEFA Women's EURO): Mystake rechazó los datos de estadísticas de Whoscored y afirmó que solo se aceptaba el dato oficial de UEFA para determinar los tiros a puerta.

Apuesta 2 (ID: 244597408 – FIFA Club World Cup): Mystake ignoró los datos oficiales publicados por FIFA, que confirmaban 12 tiros a puerta, y en su lugar optó por usar Whoscored como fuente, resolviendo la apuesta como perdida.

2. Contradicción evidente

Este doble criterio no tiene justificación lógica.
Si Mystake se basa en las estadísticas oficiales del organizador del torneo (como en el caso UEFA), entonces la apuesta 2 debió darse como ganada.
Y si se basa en Whoscored (como hizo en el caso FIFA), entonces la apuesta 1 también debió ser ganada.

Aplicar una fuente diferente según convenga es una práctica injusta e inconsistente.

3. Definición oficial de “Tiro a puerta” según Mystake

Mystake define “shot on goal” así:

Shots on Goal: In football players try to score the goal in opponent’s net. Every shot that enters the net or would have entered the goal if it had not been blocked by the goalkeeper or other player, counts as a shot on goal.

Esta definición incluye los disparos que iban a gol pero son bloqueados por un defensa, cuando el portero ha sido superado, lo cual es diferente de lo que contabilizan UEFA, que lo registran como tiro bloqueado, no como tiro a puerta.

Esto significa que Mystake no puede basar sus resoluciones únicamente en UEFA cuando sus propias reglas internas tienen otra definición.

4. Solicitud

Con base en los hechos y normas expuestas, solicito que:

Se reconsidere y se pague como ganada al menos una de las dos apuestas, o bien

Se reembolsen íntegramente ambas apuestas, dado que la aplicación de criterios ha sido arbitraria e incoherente.

5. Evidencias adjuntas

Adjunto evidencias, incluyendo:

Capturas de las estadísticas oficiales de FIFA en mi reclamación del partido PSG - Real Madrid.

Capturas de las estadísticas de Whoscored en el partido Francia Femenino - Inglaterra Femenino.

Cadena completa de correos con el soporte de Mystake, en inglés y traducidos al español, donde se puede ver qué fuente utilizaron en cada caso. Tengo también el correo descargado en formato .eml pero no me deja adjuntarlo, si lo necesitáis puedo enviarlo por email u otro medio alternativo que me indiquéis.

Enlaces con las estadísticas de ambos partidos:
PSG - Real Madrid - estadísticas FIFA: https://www.fifa.com/es/match-centre/match/10005/289175/289188/400019209
Francia Femenino - Inglaterra Femenino - estadísticas Whoscored: https://es.whoscored.com/matches/1910560/live/internacional-uefa-women-s-euro-2025-france-england

Agradezco su atención y quedo a la espera de una resolución justa.

Atentamente,

No resuelta

€1311

Mystake Casino - Verificar tarjeta

Hola, me gustaría presentar una queja contra MyStake Casino.

Estoy intentando retirar mis fondos, pero el casino se niega a completar la operación alegando que los documentos que he enviado para verificar mi cybertarjeta no son suficientes.

El problema es que la tarjeta que estoy utilizando es una cybertarjeta (tarjeta virtual), por lo que el archivo o documento que ellos me están solicitando no existe como tal. Sin embargo, ya he proporcionado toda la documentación disponible que demuestra claramente que la tarjeta me pertenece:
• Capturas de pantalla del área de cliente de mi banco donde aparece la tarjeta virtual.
• Comprobante de pago/depósito realizado con esa tarjeta.
• Documento de identidad que coincide con los datos de la cuenta.
• Extracto bancario con la operación de recarga al casino.

He intentado razonar con el soporte, pero no me ofrecen ninguna solución alternativa ni aceptan los documentos válidos que sí puedo presentar. Me encuentro en una situación de bloqueo, sin poder acceder a mi dinero, a pesar de cumplir con todos los requisitos posibles.

Solicito la ayuda del equipo de AskGamblers para que el casino acepte la verificación con los documentos que son posibles en el caso de una cybertarjeta, y me permita realizar el retiro de mis fondos.

Muchas gracias por su atención.

Mystake Casino - Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

Mystake Casino - Account investigation going on since October

€3500

Hello,

Unfortunately, I created an account here to gamble and did KYC as soon as I made the account, deposited, and played without any problems.

Started winning on slots and live esports betting, made around 40k, and then I went on a losing streak and decided it's time to withdraw profits.

First withdrawal was on 23-October and was successful, second one was on 24-October and was declined, and my account was locked. They just said it's under review for something suspicious.

To be honest, I dont know exactly what suspicious I did, I followed the t&c rules and played fairly.

Note:

I dont think they really need 6 months to do a review. They are doing this on purpose, so with that being said, everyone who gets lucky and wins a larger amount of money will do the same to you. No point in playing here.

No resuelta

€32000

Mystake Casino - Account frozen for over a month

Hello.

I have a problem with Mystake.

My account has been frozen for over a month. I can't deposit money, withdraw money, or place any bets. From what I've learned, they're investigating me.

My account has been verified numerous times, and I've passed them without any issues.

I've never used any bonuses. I've always been guided by honesty and fair play.

It's a shame that my account is now frozen and I can't do anything with it, as I've repeatedly recommended this casino to people as a trustworthy one.

Could I ask for help with this matter?

I hope for a successful resolution :)

No resuelta

€11786.55

Mystake Casino - Withdrawal rejected many times

Hello AskGamblers Team,

I would like to submit a complaint regarding a big withdrawal issue with MyStake Casino.

On this date, I requested two separate withdrawals from my verified MyStake account, for a total amount of €3,500:

Withdrawal #1: €1,500

Withdrawal #2: €2,000

The first withdrawal of €1,500 has been successfully approved and paid. However, the second withdrawal of €2,000 was rejected, even though all KYC procedures were fully completed and confirmed by MyStake several times.

Before submitting my withdrawals, I provided all the requested documents, including:

full bank statement

proof of residence

front and back of my bank card

passport (full identity document)

live video verification confirming my identity

confirmation through their WhatsApp KYC channel

MyStake then informed me multiple times (via email and WhatsApp) that my KYC was “fully verified” and that I was eligible for withdrawals.

I have screenshots confirming:

the successful KYC validation

that my identity and payment method were approved

that my account is verified

payment of the first withdrawal

several withdrawal rejections and no reasons provided

The €2,000 withdrawal was rejected with the explanation: “excessive sports winnings”

I carefully checked the casino’s Terms & Conditions and could not find any clause stating that withdrawals can be denied due to “excessive sports winnings”.

I did not use any bonuses,

I did not violate any casino rules,

I did not use VPN,

I did not open multiple active accounts,

And previous withdrawals were successfully approved.

I have all the documentation and screenshots to support these statements.

What I am requesting

I kindly ask AskGamblers to assist me in receiving the remaining €2,000 from my balance, as I believe the rejection reason is not based on any written term, and my account verification has already been confirmed multiple times. They are holding my funds on purpose.

I am ready to provide:

screenshots of the paid withdrawal

screenshot of the rejected withdrawal

KYC confirmation emails

WhatsApp KYC confirmation

account history

communication logs with the casino

and all the fake "reasons" they gave me for not paying me.

Thank you for reviewing my case.

I will happily update the complaint if the issue is resolved.

Best regards,

Bruno

Mystake Casino - MyStake Big Mistake about incorrect settled bet Paris FC vs Lorient Oct 3 2025

€2000

Dear AskGamblers Complaint Team,

I am filing a complaint against MyStake bookmaker for incorrectly settling a winning bet as a loss.

I placed a combined bet on 3 October 2025 (Paris FC vs Lorient, Ligue 1) which included a selection “Over 2.5 cards” (odds 1.19). The total stake was €560.18, total odds 2.91, and expected winnings €1,630.

The match produced 3 yellow cards, confirmed by official Ligue 1 (LFP) data and other reputable sources (Flashscore, ESPN). However, MyStake settled this market as lost, citing WhoScored.com — which later corrected its mistake to reflect the true result (3 cards).

I contacted their support multiple times (via live chat on 4–5 Oct and emails on 6–7 Oct) with no reply or correction. They refused to recheck despite clear evidence.

Attachments provided:

• Screenshot of bet slip showing “Over 2.5 cards” as lost

• Official LFP/Flashscore results confirming 3 cards

• WhoScored corrected data screenshot

• Chat screenshots with MyStake refusing to correct

I kindly ask AskGamblers to review this case and mediate a fair resolution, requesting that MyStake updates the settlement according to the official match data and pays the winnings owed (€1,630).

Thank you very much for your assistance.

Sincerely,

< personal information removed >

ID of the bet : 257341064

Mystake Casino - Cypto payment rejection due to a technical problem

€1630

hello , I already made withdrawals a week ago, and yesterday I made a withdrawal (1550 euro), today he rejects the withdrawal and while chatting with the livechat, he tells me there is a technical problem, try to choose a bank transfer !!!!
I insist that I must be paid to the same crypto address since I do not use a bank account, which is in local currency and not in euros or dollars. He tells me I can't answer you now, because there is a technical problem !!! Is there an explanation for what is happening on the site with crypto withdrawals .
I really need a clear answer to know what I am going to do in the future, and of course your help to resolve this problem.
thank you .

Mystake Casino - I wrote to support and they told me that the withdrawal takes up to 3 days and there are no problems

€1550

I played on Mystake periodically and had no problems with verification or withdrawals. I deposited $200, played a little, and requested a withdrawal of $370 using the TRC20 address to which I had already made a withdrawal several months earlier, and everything went smoothly. A day later, I received an email:

"Dear Stanislav,

We are contacting you regarding your account.

Please note that you need to change your password for safety reasons. Once you have taken action, confirm it to us via email and we will enable the features of your account.

If you have any further questions or inquiries, please do not hesitate to contact us. We will be more than happy to assist you anytime.

Have a nice day!"

I changed my password and access was restored, but the withdrawal was rejected. I created a new request and the same thing happened the next day.

I wrote to support and they told me that the withdrawal takes up to 3 days and there are no problems.

I hope this issue will be resolved as soon as possible.

Rechazada

$370

Estadísticas de quejas

Resueltas 11

Cantidad promedio $ 5,923

Duración media de quejas 6 días

Tiempo de respuesta promedio 2 días

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Mystake Casino has a great design that makes it easy to navigate. The games are great and the overall experience is smooth and enjoyable. My only suggestion would be to make withdrawals a little faster as that would improve the user experience even more. You can play Mystake abroad which is not possible at some casinos. I like that there are also a lot of popular games that some casinos do not have, if you are thinking about where to play then I highly recommend Mycasino. Review by prudekd

ramensecurity

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This site has good odds and quite a large selection of cyber sports events, as well as fast account registration and quick responses from support in the chat room on the website

Verification problem.
I was asked to send a video to their mail, where I was holding a piece of paper in my hand with my data, as well as my passport. All this I had to hold in one hand, and in the other hand I had to have a phone and shoot everything should be on a selfie camera and in addition to this still say my personal data from a piece of paper.

It's complicated, but even more complicated is that gmail has a limit on the megabytes you can send as a video file, so I had to say everything very quickly and hold the camera so that all the information was visible.

After that the support told me that they do not accept documents that are written in Cyrillic, I asked why and after a while they said that they were wrong and they accept such documents, but they will not accept my passport ( I am from Ukraine ). They said that they are ready to accept only my international passport, which being in Ukraine now I just can't issue.

I have the impression that the owners of this site manipulate their rules in order not to pay money.I gave them a lot of personal information, but it was supposedly not enough for them.

Hello, We apologise for any inconvenience this may have caused. Are there any immediate needs that we can assist you with? Kind regards

Mystake Casino hace 8 meses

Ndaaaj

10/10

Casino con un interfaz súper rápida, y un catálogo de juegos grandísimo. Paga en el acto y no da vueltas cuando tiene que pagarte.
Recomiendo 10/10 bien merecido
Mi usuario es ndaaaj

Totele23