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Heats Casino

Nuestra calificación CasinoRank
9.3/10
CasinoRank
Calificación de los jugadores 102 Reseñas
9.2/10
102 Reseñas
Tiempo de respuesta a quejas 7 Quejas
0 horas el medio 7 Quejas

Resumen rápido de AskGamblers

Opinión del editor 

Heats Casino tiene un diseño moderno y atractivo que hace que que el sitio sea fácil de navegar. Al ingresar desde Latinoamérica, todo aparece en español de forma automática, haciéndolo conveniente para usuarios hispanos. El lobby de casino es visualmente agradable y está bien organizado, con categorías claras para encontrar juegos y navegar por sus diferentes secciones fácilmente.

Un detalle interesante es el slide que muestra victorias en tiempo real, motivando a los visitantes a probar su oferta de juegos. En general, la plataforma combina estilo y funcionalidad, asegurando una experiencia fluida para todo tipo de usurarios.

Lo que nos gusta
  • Límites de retiro mensuales muy altos
  • Soporte en español vía chat 24/7
  • Permite retiros rápidos
Lo que no nos gusta
  • Tiene pocas herramientas de juego responsable
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Heats Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.heatscasino.com/es/
Establecido
2024
Licencias
Anjouan
Propietario
Programa de afiliación
Idiomas
español, portugués, inglés, ruso, árabe, hebreo, francés, turco, coreano, japonés, alemán, italiano, noruego, finés, danés, polaco
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino, Live Casino

Información general sobre Heats Casino

Heats Casino Online es una plataforma nueva, fundada en 2024, que ha destacado por su oferta de juegos. El sitio cuenta con una licencia emitida por la Autoridad Financiera Offshore del Estado de Anjouan, lo que garantiza su legitimidad, aunque esta licencia es muy reconocida ni alcanza los estándares más altos de protección como otras licencias internacionales.

En esta reseña de Heats Casino, exploraremos los puntos fuertes y las áreas de mejora del sitio. También te invitamos a leer las revisiones de jugadores de Heats Casino para conocer experiencias de otros usuarios. Si quieres saber más sobre la selección de juegos, las promociones y la experiencia general, sigue leyendo nuestra reseña de casino de Heats Casino.

StallCation

Bonos de Heats Casino

Echa un vistazo a bonos de Heats Casino y elige el que más se ajuste a tus preferencias.

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Bono de reembolso
Hasta 15% cashback semanal
Requisitos de apuesta No
Valor de retiro máximo N/A
Depósito mínimo N/A
Bono de bienvenida
150% hasta €1,500 en el primer depósito
Requisitos de apuesta 35xb
Porcentaje de bono 150%
Depósito mínimo €10

Quejas

Lee las quejas que otros jugadores han dejado sobre Heats Casino. Obtén más información sobre las quejas.

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Heats Casino - Unjustified account block and withheld funds again

Dear AskGamblers Team,

I am requesting your support once again regarding Heats Casino. About a month ago, I decided to give them a second chance, and unfortunately, it appears that was a mistake — they have blocked my account and frozen my funds once again. To make matters worse, they have not responded to any of my inquiries since.

On April 27, I made a deposit of €1,000, taking advantage of their 150% deposit bonus offer. At Heats Casino, there are two separate wallets for player funds: one for real money and one for bonus funds. Players begin wagering with their real money first and can only use the bonus funds once their real balance is depleted.

I received €1,500 in bonus funds and started playing, primarily on Plinko. I got lucky, and by the time I completed the bonus wagering requirements, my real money balance exceeded €1,500. At that point, the €1,500 bonus was converted to €1,000 in real funds, as that was the maximum bonus cashout amount. I continued playing briefly and stopped once my balance reached exactly €2,500. I then submitted a €1,000 withdrawal request — the daily maximum, despite the AskGamblers casino review stating a €10,000 limit — and received the funds instantly.

However, the following day, April 28, I discovered my account had been blocked. When attempting to log in, I received an error message instructing me to contact support for more information. I reached out to live support, who told me to send an email instead.

As requested, I sent them an email on April 28. Over three weeks have passed since, and I have yet to receive any response.

Oddly, on April 29, I received a reply in a previous live support thread — not regarding the issue, but to invite me to Heats Casino’s “Special VIP group.” This message came from Daniel, who introduced himself as my VIP manager. I responded and asked Daniel for assistance, but received no reply.

On April 30, I sent a follow-up email — again, with no response.

Later that same day, I contacted live support and asked how long I should expect to wait for a reply. I was told I would be contacted "soon."

After receiving no further communication, I sent a second follow-up email on May 7, which was also ignored.

Finally, on May 10, I contacted live support once more. They simply repeated that I would receive a reply "soon."

It has now been more than three weeks, and at this point, it seems clear that they do not intend to respond. My account remains blocked, and my €1,500 real balance is still being withheld without any justification.

The last time I had an issue with Heats Casino — nearly six months ago — they at least provided a reason for blocking my funds. It was an unfounded reason, of course, and thanks to AskGamblers’ mediation, the case was reevaluated and the funds were returned. Unfortunately, it seems the situation has only worsened since then: now they don’t even offer a reason. They simply block the account, freeze the funds, and ignore the player entirely.

I respectfully request your assistance once again in contacting the casino. I am asking them to provide a proper justification for blocking my account and freezing my funds. If they cannot do so, as I have not violated any of their terms, I request that my account be reinstated and my funds made available for withdrawal.

Thank you for your help.

Sincerely,

Manfred

staus Resuelta
€1500
Heats Casino - Withdrawal fees increased to fifty percent after big wins
Dear AskGamblers team,

I’m submitting this complaint due to what I believe to be unethical and potentially manipulative behavior by this online casino regarding withdrawal fees, particularly tied to my recent success in winning larger amounts.

When I first started playing, everything seemed to be in order. Withdrawals were processed with a 1.5% fee, which I found acceptable. However, once I began winning more and attempted to withdraw, the situation drastically changed. The withdrawal fees were suddenly and inexplicably increased, and I ended up paying more than €4,000 in fees alone (between 3 March and 11 March 2025) , using USDT-TRC20.

Let me emphasize: USDT on the TRC20 network typically has negligible transaction fees, often less than a dollar per transaction. Charging nearly 50% of my withdrawal amount in “fees” is not just disproportionate—it’s completely unjustifiable.

This abrupt increase in fees appears to have started only when I began withdrawing larger amounts, which raises serious concerns. It strongly gives the impression that the casino is penalizing me for winning, a practice that is both unethical and illegal.

When I contacted customer support, they simply stated that "nothing can be done," without providing any explanation or detailed breakdown of these outrageous charges. This lack of transparency and accountability is unacceptable.

What’s even more alarming—and the reason I’m filing this complaint now—is that I realized how easily things could have been worse. If I hadn’t acted quickly to withdraw the remaining balance, they could have frozen or closed my account entirely, leaving me with a total loss of €8,500. That thought alone is frightening, and it’s what prompted me to immediately document and report what happened.

I have now withdrawn all my funds and will not be returning to this platform. However, I am requesting a full reimbursement of the €4,000+ that was unjustifiably taken in so-called withdrawal fees. This is not a request for a bonus or goodwill payment—this is about recovering my own money that was taken under conditions I was never made aware of.

I urge AskGamblers to look into this case, obtain a detailed fee explanation from the casino, and mediate a fair and honest resolution. No casino should punish players for winning. This behavior not only damages player trust but also reflects poorly on the industry as a whole.

Thank you for your support and assistance.
staus Resuelta
€4000
Heats Casino - Not verifying my profile

Hello.

I registered in heatscasino 10 days ago. I won some amount of money and I sent documents for verification.

The support was nice at the beginning and told me that they will escalate the documents to the relevant team for faster review and then it begins.

aon the verification page it says that the verification couls take up to 48 hours, so I waited. After 72 hours with no update I contacted the support to ask what's going on. They replied me that there is high volume of verifications and I will get update. So I waited 24 more hours - still without update. The answer was the same as the previous one.

So basically I attached the documents not this Friday but previous one (14.03.2025). I contacted again on Thursday (20.03.2025) to ask what's happening and why they don't verify my profile - guess what - same answer as the 1st one. So on 21.03 I received an update that my ID is verified but my selfie is rejected and I needed to re-upload the right one. So today we are 26.03.2025 and my profile is still not verified and I cannot request a withdrawal. I contacted again of course and I'm getting the same answers over and over again.

I had never so bad experience in any other casino.Basically of you win some significant amount of money, this casino will delay you as much as it can, so most probably you can lose the won amount of money.

I'm asking here vouls you please help me, since I registered to this casino through askgamblers.com... I can provide you with the chat conversations if needed.

staus Resuelta
€5000
Heats Casino - CasinoUnjust Account Closure and Confiscation of Funds
Dear AskGamblers Team,

I am reaching out for your assistance regarding an issue I am facing with Heats Casino.

On November 27, I registered on Heats Casino and deposited €500 using their 100% deposit bonus.

I lost my real money balance, but I successfully wagered the bonus. As a result, €500 from the bonus balance was transferred to my real money balance. On November 29, I attempted to withdraw this amount, but I encountered an outrageous 99% withdrawal fee on all of the withdrawal options. I immediately contacted live support, and they informed me that the issue had been escalated to the relevant team. Shortly after this interaction, my entire balance disappeared from my account.

Later, I received an update stating that my account had been reviewed, and I was accused of abusing the casino's bonus system. Moments after this, the live chat window disappeared, and my account balance was marked as "undefined." When I logged out and tried to log back in, I found that my account had been blocked.

That same day, I wrote an email to the casino denying the allegations, as I had strictly adhered to the rules outlined in their Terms of Use. I also requested the immediate release of my funds.

In their response, the casino repeated their bonus abuse accusation, implying (but not clearly stating) that I had "delayed the use of my real funds and played with bonus funds." I categorically deny this accusation, as I lost my real balance completely before the bonus balance came into play.

I found their response highly unsatisfactory, as it failed to address my primary concerns:
1. The exorbitant 99% withdrawal fee.
2. The confiscation of my balance and the subsequent blocking of my account.
3. The lack of proper notification or evidence supporting their claims.

In my reply, I requested a detailed explanation of the withdrawal fee, clarification of the specific rules they claim I violated, and evidence to support their accusations. However, I received no reply.

On December 1, I sent a follow-up email reiterating my request for proper justification, but I still have not received a response.

I have attached the following supporting documents to this complaint:
1. Screenshot of the deposit bonus terms.
2. Screenshot of the 99% withdrawal fee.
3. Screenshots of the beginning of my chat with live support (unfortunately, the chatbox disappeared mid-conversation, so I couldn’t save the full discussion).
4. Copies of all email correspondence with the casino.

I kindly request your help in clearing the unfounded accusations, obtaining a proper explanation of the 99% withdrawal fee, and recovering the €500 that was unfairly confiscated from my account.

Thank you in advance for your time and support.

Best regards,
Manfred
staus Resuelta
€500

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Cantidad promedio $ 2,112
Duración media de quejas 0 horas
Tiempo de respuesta promedio 0 horas

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Mejores revisiones de nuestros jugadores

Heats Casino's customer support is simply outstanding—quick, friendly, and available 24/7! Their instant withdrawals are a game-changer, making every win even sweeter. Highly recommend!

Dear Sionuirt42, We’re thrilled to hear that you’re enjoying our 24/7 support and instant withdrawals! Making sure our players have a smooth and rewarding experience is our top priority. Thanks for your recommendation—we truly appreciate it! Warm Regards, Heats Casino

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For a new casino, this site really delivers. The welcome bonus is solid, and the support team is amazing—shoutout to the ladies who are always quick to help and really know their stuff. The game selection is great, with tons of options from different providers. Bonuses on losses are a nice touch, and it’s a relief to see instant withdrawals once you’re verified. It’s rare to find such a smooth process, especially for a new site. They’re off to a strong start and definitely have potential to be a top contender.

Dear Damienreutch, We truly appreciate your kind words! It’s fantastic to hear that you’re enjoying the welcome bonus, diverse game selection, and especially our support team—we’ll be sure to pass along your shoutout! Instant withdrawals and bonuses on losses are key features we pride ourselves on, and we’re glad you’ve had a smooth experience. We’re just getting started, and we’re excited to keep improving and delivering the best for our players. Thanks for your support! Warm Regards, Heats Casino

user avatar

The welcome bonus gets you started nicely, and their customer support team is top-notch—always friendly and quick to assist. Bonuses on losses are a great perk, and the variety in games ensures you’ll never get bored. Instant withdrawals after verification seal the deal for a smooth, stress-free experience. They’re doing a great job for a newer platform.

The platform could be more exciting with added features like tournaments or seasonal competitions. These events would not only offer additional rewards but also create a sense of community and fun for regular players. It’s a promising site, but adding these extras could really set it apart.

Dear Jorgendercht, Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying the welcome bonus, fast withdrawals, and our support team’s service. Your suggestion about tournaments and seasonal competitions is a great one—we’re always looking for ways to enhance the player experience, and we’ll definitely take it into consideration. We appreciate your feedback and look forward to continuing to provide you with top-quality gaming! Warm Regards, Heats Casino

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I have been playing in online casinos for over 15 years and I am so happy to have found this casino. This is one of the only Casinos with instant withdrawals. It feels amazing seeing the money go into my bank like that. Will continue playing here if the support and system say this is amazing. Nice work heats Casino.

Dear Tomokisan, We truly appreciate your kind words! With 15 years of experience in online casinos, your praise means a lot. Instant withdrawals are a top priority for us, and we’re glad you enjoy the fast and seamless experience. We’ll keep working hard to maintain the high standards you expect. Looking forward to having you with us for a long time! Warm Regards, Heats Casino

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It's been a long time since didn't enjoy playing reels. The most exciting thing was the welcome bonus, 150% over my deposit exceeded all expectations, on top of it, the winning rate seemed to be high, it was like 40 minutes straight spinning and winning, so it was super easy to complete the wager. I think I have a favorite place to play now, mostly because there are days of special bonus very profitable.

Dear latindjproject, We’re thrilled to hear that Heats Casino has reignited your excitement for spinning the reels! That 150% welcome bonus is definitely a great way to start, and we’re glad you had a fantastic winning streak. It’s awesome that our special bonuses keep things even more rewarding for you. Looking forward to seeing you enjoy many more great sessions! Warm Regards, Heats Casino

user avatar

Love the high RTP and the game selection is amazing! Lots of games and I was able to make a nice withdrawal, I am happy overall. I am recommending this casino to my friends

Dear Annalovesslots, We’re so glad to hear you’re enjoying the high RTP and game selection at Heats Casino! It’s always great to know our players are having a fantastic time and making successful withdrawals. We truly appreciate your recommendation and can’t wait to keep providing you with the best gaming experience! Warm Regards, Heats Casino

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The customer support team here is absolutely incredible. I had a small issue with a bonus, and they resolved it within minutes through live chat. They’re super friendly and are very smart! Very good first impression

Dear Muhammadplay, We’re thrilled to hear that our support team made such a great first impression! Providing fast and friendly assistance is a top priority for us, and we’re glad we could resolve your issue quickly. We appreciate your feedback and look forward to offering you more great experiences at Heats Casino! Warm Regards, Heats Casino

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Heats Casino has the fastest withdrawals I have ever seen. I withdrew 2000 EUR and it arrived in my bank account in a second. It's so rare to find amazing casinos like this nowadays so I am happy to have seen it

Dear JacobCober, We’re delighted to hear that you had such a smooth and lightning-fast withdrawal experience at Heats Casino! Instant payouts are a priority for us, and we’re glad we could deliver. Thank you for your kind words, and we look forward to providing you with more top-notch gaming experiences! Warm Regards, Heats Casino

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Heats Casino is AMAZING! Recommend 10/10 The RTP is very high and I won a lot of money over 10,000 EUR. Very an awesome casino and I will make it one of my main

Dear Julialover, Thank you for your fantastic review! We're thrilled to hear that you've had such an amazing experience at Heats Casino and that our high RTP games brought you great wins. We truly appreciate your support and look forward to keeping the excitement going for you. Wishing you even more big wins ahead! Warm Regards, Heats Casino

user avatar

This is my 4th day playing on this casino and the games are pretty decent, there's a variety to select from and must of them are good to win a bit of money, I was advised by their support team (yes, those ladies popped out as soon I get into their website) that they give bonus depending on the day of the week, like today they gave me 50% of bonus for a deposit I made which was great cause I didn't expectee nothing. Also the ladies from support are very kind and friendly, I liked to feel important because at the end, I think that's what we deserve. The money I can get from there is good, they can have some other game options but I honestly don't see it necessary when they have a huge amount of games and not the regular ones you will find at any other places.

I think they're doing it great so far, still they have room for improvement since they're brand new but honestly I think they're doing well so far.

Dear Anthony24, We’re happy to hear that you’re enjoying your time at Heats Casino! It’s great to know that our game selection and personalized bonuses added to your experience. Our support team takes pride in making every player feel valued, and we’re glad they made an impression on you! We appreciate your feedback and will keep working to make Heats Casino even better. Thanks for playing with us—wishing you lots of luck and big wins ahead! Warm Regards, Heats Casino

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