FortuneJack Casino

Account closure and money confiscated

$1170

Hi,
my account was canceled even though I didn't break any rules from T&C. My account was fully verified. After placing 2 sport bets (both won) the account was closed and all my money were confiscated. I contacted the support and was told that according T&C casino can close the account without telling me the reason and confiscate all my money.

Fortunejack Casino - Voided me 4 winning bets

$152

Hi guys,so I have been using fortunejack for years and have been satisfied all up to today.
I am in large minus on that bookie,lost a small fortune but like their design and still using them.
Today i finally won small part back and they cancelled my bets.
I made 4 bets on low level football,each of 50usdt, and should have won 3500usdt.
They kept my bets as open until they won and they changed it to "cancelled".
I spoke to chat support and they said their odds provider cancelled the bets.i think thats fake statement as i bet at more places and nowhere void(and they have same provider).
My method of work is to monitor when inplay odds drop and bet them. Sometimes i win,sometimes i lose.today after this match i lost around 750usdt on 2 simillar matches. Of course those bets were lost and not "cancelled".

My point is that even if their odds provider cancelled, it has nothing to do with me. They accepted bet,didnt cancel while its ongoing and by all rules they should have paid it out.
I have images,i have betslips ids,i have proofs that other sites paid and can post all here if admins allow just to show how fraudelant this site is.
They steal from you even when you lost 30-40 times more than won.
I really hope you will help me with this situation.

Account closed with no details given KYC related

$3500

On 4 September night I created an account for the first time in Fortunejack and I have never created any other accounts before and I used a bonus code and I got 25 free spins. Usually there are 4 games where you can activate the bonus but the game I wanted to play was “Sweet Bonanza” but it was not available in my country so I used VPN to get it and I asked in the live chat of Fortunejack if I can use VPN and they said its okay. After playing 3-4 hours I made 336 dollars and I requested for withdrawal but it asked me for KYC verification, I have given every real documentation of mine, my national documents but after 7-8 hours later I got a email that “ you didn't pass KYC procedure successfully. As a result your account has been closed permanently with the funds forfeited.” Which is completely nonsense because I have given my own documents than how can i fail to pass that KYC ? I asked them tell me what's wrong but they don’t reply my emails and took my $336 from me, I am really disappointed and upset.

Hello I won some money on fortune jack and initiated withdrawal they said its under security check and should not take more than 24 hours but somehow its been more than 24 hours and my money still on hold, i messaged support but they say same thing everytime can someone help me out here? I did kyc verification and everything that was needed for withdrawal.

$336

Withdrawal is on hold

Unjustified confiscation of $1,825

$450

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1

Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Unnecessary Termination of Withdrawal and account

$724.93

Good Day AskGamblers,

I participated in a Fortunejack Twitter Giveaway on two different occasions and I won 10 free spins and 50$, I contacted them via Twitter Dms and I was only given 50$. After seeing some complaints online about their withdrawal problem I contacted support and ask if I can be able to withdraw that bonus even though I don’t have a deposit. The customer representative said I can, but after turning over the 50$ into 157$ I made a withdrawal and was asked to do a KYC, which I did.

Now my account has been terminated and my withdrawals were terminated because of Bonus abuse, but beforehand I Already contacted support and they told me I can play with that bonus and withdraw.

Even after I got the bonus I asked the Twitter admin if there was a problem with my account so I don’t get banned unnecessarily but I never got a reply.

Below are photos of me winning on Twitter and the emails I got from Fortunejack.

Not crediting my deposit of 910BUSD

$157

Hello,

I have been playing on quiet a few casino sites and never experienced this. Sadly I decided to try fortunejack casino site today, deposited 910 BUSD coins, and they never added them to my balance!

I have every proof needed to provide that transaction was fully completed hours ago and they never added it to my balance. Their support keeps repeating same stuff like a chat bot, that their ''team is looking into it''.

Proof of transaction: < link removed >

Rechazada

$910

Withdrawal is delayed for over 40 hours

Yesterday I submitted two withdrawal requests and both times received emails stating a "standard security check" needed to be completed. I've emailed support asking for time estimates and have received very vague responses such as "pending withdrawals will be approved as soon as procedure is finally done".

I passed the KYC check in January when first attempting to withdraw lower amounts. I'm hoping this will help expedite the process as the amount this time around is over $8,000 and its been over 40 hours since the first withdrawal request and over 24 hours since the second withdrawal request.

Withdrawals requested:
2 ETH on 02/22/2023 @ 12:18 AM (EST)
3 ETH on 02/22/2023 @ 4:27 PM (EST)

Haven't got withdraw yet eventhough asked for kyc and passed it

$8000

They asked for kyc and still haven’t received withdraw. I passed the kyc. I expect my withdraw to be sent.

They do not request any address or location information when signing up.

I’ve had no issues with any other casino besides FortuneJack and I’m afraid they stole my deposit and my small winnings.

All I ask for is the casino to do the right thing.

Rechazada

Estadísticas de quejas

Resueltas 13

Cantidad promedio $ 9,304

Duración media de quejas 4 días

Tiempo de respuesta promedio 23 horas

Reseña este casino

Comparte tus opiniones con otros jugadores. ¡Sé el primero en opinar sobre este bono!

Valoración del jugador

8.8/10 ● 384 revisiones

Mejores revisiones de nuestros jugadores

chris200x9

10/10

FJ is one of the best casino site which I like to spend my free time. They got lot of slot games to choose and best part is no fee for withdrawals.

So far didn't find any bad things yet. They can improve on their support.

caldonian

10/10

I've played with this casino and I find it so easy to use, deposit and withdrawal is so easy plus a free of charge withdrawal that's awesome... You can try it by yourself and enjoy your stay..

Theb

10/10

-Wide Variety of Games to choose from
-Fast Deposits
-FortuneJack has an active set of promotions that gets updated every week
-24/7 Tech Support
-Friendly U.I.

-Games are too addicting it keeps me on spending more than I want too.

oilacris

10/10

Very responsive support, good promotions, very nice community. Staffs/management doing their job well.

None so far. If there are certain issues they can easily resolve it in no time and this is what I like to have on a gambling site.

Tulips276

9/10

Easy to make deposits.
Easiest casino by far to make withdrawals.
I feel that they are trustworthy as long as you follow their rules.

Alot of their games are not allowed to be accessed from IP addresses located inside the USA
Frequently their games get stuck and have to be refreshed - maybe their servers get overloaded
They only have their welcome bonuses and then your on your own pretty much unless your lucky enough (or rich enough) to win “Jack’s Race” or “Lucky Jack”
Bonuses are “touchy”. I would recommend not messing with them at all unless you have the online helpers to guide you through it. I lost my first two bonuses entirely because I didn’t understand how to use them.

Grandmaster84

5/10

- Fast deposits and withdrawals
- Plenty of Deposit
- their dice platform is great when house edge is low
- great slot selection

- well frankly it disgusts me with all the money I spend here every week and they don't offer any type of loyalty program. Tend to lose money quickly here 9 out of 10 times soo...Here's a suggestion for some ideas you could implement - how players can earn points for every dollar wagered that can then be converted to crypto or free spins, or maybe a cash back percentage on bets lost one day of the week, how about a player wagers a certain amount per day/week/month on dice and receives a small bonus, how about if a players hit certain wager targets they get rewarded like the 25 - 50 - 100 bitcoin mark with each goal receives a bigger prize , or how about just doing something for the players that spend their hard earned money day in and day out because without us (players) you (fortunejack) wouldn't be making any money.

Starkylarky

1/10

Deposit methods and withdraw methods.
Support usually is available

Casino slots are not available to US players. Therefore the deposit bonuses they offer mean basically nothing. They don't disclose that information head of time they just mention the fine print. the staff will tell us players to use a VPN service to change your location outside of the United States so you can play slots there. This is quite illegal on multiple levels. If you're looking for fair slot play this isn't the site for you.

For example...out of 87 slot pulls only 4 of the bets returned a profit over the bet amount. 83 other pulls were losses. They will try to say you're unlucky but you will see it happens every time you play. The only fair thing on this site seems to be dice. But don't quote me on that.

I've asked FortuneJacks support for verification for the Random number generator used for slots, when it was last checked and certified for "real":money play and a few other verifications and what the payout odds are for their slots. They haven't replied to me in weeks. Only saying wait a little longer.

thijmedevisser

2/10

Fast casino great bonusses and games which are fun. I love the bitcoin idea but the withdraw...

I’m waiting almost a week for my withdraw and nobody from support can give me a clear answer of how long it’s going to take. I am literally trying to contact them every day, and still nothing on my wallet or a clear answer. Normally the withdraw is taking 1-2 days but now its taking extremely long...

Netengiii

1/10

Plenty of cryptocurrency to choose from when depositing. There are a lot of games to choose from live and virtual.

The customer service lacks professional experience. They don't know how to resolve issues. There is not a loyalty program. They don't show much interest in the player. The games can take a while to load.

Hi Dear NETENGIII, So sorry to read this. As we know and our players often admit, the support team is a gem of our casino and we are so proud of them. I am here to solve your problems and listen to your recommendations of how we can improve. maybe will manage to change your one-star review, which is really harsh and I do not really believe we deserve that. please, contact me for further communications. Cheers.

FortuneJack Casino hace 8 años

Erikwinner