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Cashmio Casino

Item: Cashmio Casino
Rating: 1
Author: Tamara S.

Calificación de los jugadores 76 Reseñas

7.4/10

76 Reseñas

Tiempo de respuesta a quejas 8 Quejas

1 día el medio 8 Quejas

Lo que nos gusta

Plazo de retirada de fondos 0-24
Apto para dispositivos móviles
Chat en vivo 24/7

Lo que no nos gusta

No hay soporte telefónico
Chat en vivo no disponible en español 24/7

Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.

Tamara S.

Detalles de Cashmio Casino

Aquí puedes encontrar detalles específicos sobre este casino.

General
Pagos
Juegos
Juego Responsable
Atención al cliente

Sitio web

https://www.cashmio.com/es

Establecido

2015

Licencias

Malta Gaming Authority

Propietario

Bethard Group Limited

Programa de afiliación

Cashmio Affiliates

Idiomas

inglés, finés, japonés, español

Tipo de casino

Juego Instantáneo, Móvil

Métodos de depósito

Visa, Mastercard, Paysafe Card, Trustly, MuchBetter, Skrill, Neteller

Tarifas por depósitos

Métodos de retiro

Visa, MasterCard, Maestro, MuchBetter, Skrill, Neteller, Trustly, Paysafe Card

Tarifas por retiros

Límite de retiro

No mencionado

Monedas

dólar canadiense, euro, libra esterlina, dólar estadounidense, rupia india

Tiempo pendiente

24 horas

Tiempos de retiro

Monederos electrónicos 0-24 horas
Transferencias bancarias 1-5 días
Pagos con tarjetas bancarias 24-72 horas
Retiros los fines de semana No
Ganancias de botes progresivos None

Proveedores de juegos

Evolution Gaming, Games Global, NetEnt, Nyx Interactive, Relax Gaming, Yggdrasil Gaming, Authentic Gaming, Ganapati

RTP

No mencionado

RNG probado

Botes progresivos

Función de historial de juego

Límite de depósito

Sí

Límite de apuesta

Sí

Límite de pérdida

Sí

Límite de tiempo/sesión

Sí

Autoexclusión

Sí

Descanso/tiempo de espera

Sí

Vuelta a la realidad

Sí

Autoevaluación

Sí

Bloqueo de retiro

Registro de autoexclusión

Chat en vivo

24/7

Soporte por correo electrónico

[email protected]

Sección de preguntas frecuentes

Casino Cashmio es un casino online adecuado para todos y diseñado para proporcionar una experiencia de juego divertida. Los jugadores pueden disfrutar de un casino lleno de misiones, premios y juegos. Se ofrecen tragamonedas en línea de los proveedores líderes y otros juegos de casino de NetEnt, Microgaming, Yggdrasil, Pragmatic Play, Relax Gaming, Quickspin, y otros. Cashmio Casino tiene licencia de la Autoridad de Juegos de Malta.

Países y Territorios Testringidos

Cashmio Casino no acepta jugadores de ciertas jurisdicciones, incluyendo los Estados Unidos y sus estados asociados, Australia, Francia, Estonia, Bélgica, Italia, Irlanda y otros. Para ver la lista completa de países restringidos, consulta la sección Más datos del casino.

Juegos Virtuales

Cashmio Casino tiene una amplia gama de juegos de casino en línea. Los jugadores pueden clasificar fácilmente las diferentes categorías de juegos y usar la barra de búsqueda para encontrar juegos específicos.

Las máquinas tragamonedas representan la mayoría de los juegos en Cashmio Casino. Los jugadores encontrarán un gran número de las tragamonedas en línea más populares, incluyendo las progresivas más importantes como la tragamonedas Sunny Fruits: Hold & Win, Jackpot Riders, etc. Cientos de otros títulos populares también están disponibles, tales como la tragamonedas Aztec Gold Extra Gold Megaways, Mysterious Egypt, tragamonedas Aztec Bonanza y otras.

Los fans también pueden disfrutar de juegos de mesa en el Casino Cashmio. Hay muchas variantes de ruleta, craps y blackjack de los proveedores como Evolution Gaming y Authentic Gaming.

El casino Cashmio, sin embargo, de momento no tiene juegos de video póker en su colección.

Casino en Vivo

Además de los juegos virtuales más destacados, los jugadores pueden sentarse en el Casino en directo de Cashmio y disfrutar de los juegos de azar dirigidos por crupieres en directo en tiempo real. Los juegos en directo funcionan gracias al proveedor de renombre - Evolution Gaming.

Juegos Móviles

Cashmio Casino está diseñado para funcionar en casi cualquier dispositivo móvil, como iOS y teléfonos y tabletas Android. Los jugadores pueden acceder al casino móvil sin tener que descargar ninguna aplicación. El sitio web está optimizado para el juego móvil.

Asistencia

Obtener asistencia en Cashmio Casino es fácil. Los jugadores pueden simplemente hacer clic o darle a la pestaña "Ayuda" para elegir de qué manera desean conectarse con un representante del servicio de asistencia, que está disponible las 24 horas a la semana. La forma más rápida es a través del chat en directo. Alternativamente, los jugadores pueden enviar una consulta por correo electrónico o consultar la sección de preguntas frecuentes.

Seguridad y Equidad

Los jugadores pueden estar seguros de que Cashmio Casino mantiene todos los datos confidenciales protegidos gracias a la encriptación SSL de última generación en todas las páginas de su sitio web.

El casino trata los datos de sus usuarios con el máximo cuidado y de la manera más estricta. Se compromete a proteger la información de sus miembros a toda hora y se esfuerza por cumplir con los principios ISO27001, y trimestralmente también se somete a auditorías de seguridad de la información para confirmar la integridad de este establecimiento.

Juego Responsable

Cashmio Casino se compromete a brindarle un entorno de juego en línea seguro y transparente a todos sus miembros. Jugar debe ser una experiencia divertida, placentera y positiva.

El personal del casino está comprometido con ayudar y proteger a aquellos que no deberían apostar o que desean controlar sus hábitos de juego. En Cashmio se ofrecen soluciones técnicas de vanguardia disponibles para que los jugadores controlen sus hábitos de juego.

Los jugadores y sus hábitos de juego se controlan de cerca de parte del casino para detectar cualquier posible problema que pueda surgir. Los jugadores tienen acceso al historial reciente de la cuenta a través de su cuenta de juego o pueden solicitar el historial completo en cualquier momento al servicio de atención al cliente.

Quejas

Lee las quejas que otros jugadores han dejado sobre Cashmio Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas

Presentar queja

Cashmio Casino - Delaying 2 withdrawals totaling 440 Euros

Hi,

On the 14th of November I requested two withdrawls, one for 300 euros and one for 140 euros. The following day I received an email asking to verify my account which was completed and approved on the 17th of November. I have been on chat everyday asking why the withdrawls still haven’t been approved and the casino is saying it’s the payment provider. 2 days ago I was asked to send my bank statement as proof that I haven’t received any payments from them which I did and was told they would get back to me within 24 hours. However no one did so again I went onto chat today (nearly 72 hours later) to ask when I could expect to hear something only to be told now they can’t give me a timeframe as they are busy with other cases and that dept does work 24/7. I feel like I’m being given the run around and can’t seem to get a straight answer from anyone why these withdrawls still haven’t been approved 10 days after requesting them and providing all documents requested by the casino. Please help me get this resolved ASAP, thanks ask gamblers.

Nicola

Resuelta

€440

Cashmio Casino - Unfair action on tournament

I get promotion email from cashmio, about 3 weeks race and winner gets 5000e. I went to casino site and live chat with the customer support about the competition. (I have all chat scripts) I ask about the race and say I will invest 3000e to this tournament and want to be sure about the rules. Also, I read competition rules very carefully thought. Live support confirms all details and wishes me luck.

I played all night, sleeping in intervals to get much as points possible. I get lead position on the tournament, but lose 1100e that night.
Next day, I contact Cashmio loyalty team. I ask a bonus, and I get 2000e bonus with 10 000 deposit. There were 80 000e wagering requirement
Loyalty team wish me luck on games.

Day 3 comes on the tournament, I don't see anymore leaderboard and live support don't know anything. Loyalty team contact me in the morning and tells me that I can't play any more tournaments, because some players have a complaint that I have too many points (wtf...)

So they kick me out of the tournament. First, they support me to play and even give huge bonus, then next day ban me from the tournaments.

I lose 1100e for this tournament and this is the amount I'm asking back. I think it's totally unfair that casino first lure to play promotion and then I invest money and stay up all night, they kick me out because of some other players didn't stay up all night and didn't play much as I did.

I ask Cashmios official response to this case, here is what they say:

As agreed in Whatsapp conversation, we are writing to you about the decision made to exclude you from the Cash is King Tournament (special tournament promotion on Cashmio’s site).

We are considering Cashmio the World's Happiest Casino and therefore, we will try to offer the best and funniest gambling experience possible under the responsible gaming terms.

We support fair game play in individual gaming but even more in the Races where players are playing against each other by collecting points in selected slot games.

The decision mentioned above is about excluding you from the ongoing Cash is King Tournament. We have stated in the Race’s terms and conditions that players can be excluded from the Races at any time without a particular notification.

The term is stated as follows: Cashmio has the right to exclude certain players from races, lotteries, campaigns or any other special promotions at any time without notifying the players.

The player has repeatedly abused the race system to his own benefit and played in a way that is not fair. In order to give a fair and enjoyable competition experience to all our players equally we have made the decision to exclude his participation.

The decision stands until further notice.

Kindest regards,
Cashmio"

If abuse is that I stayed up all night and played thousand of euros, then I'm guilty.

I demand back 1100e what I lose to this tournament.

Best regards,
Jarkko

Resuelta

€1100

Cashmio Casino - Payout delays

Hello, I have been dealing with Cashmio casino for some time now, making close to 5000 in deposits over the last 6 months. I finally have attempted to make a withdrawal on the 26th (after verifying my account) and they have been giving me the run around every day since. I have had to re verify my account multiple times since the request (which again has been verified) and reattempted withdrawal after withdrawal with different instructions but always same result.. failed. 2 days ago they asked me to be patient with their payments team to try and sort out the issues over the next 48 hours, and they would update me. Still no update so I went onto live chat once again and we are no further along than day one. I have confirmed with my bank what is needed to receive the transfer, confirmed and reconfirmed all account numbers and so forth, and even gotten the advice of Canadian players on the forums here. Nothing has helped progress.

Resuelta

$2500

Cashmio Casino - After a week of waiting still no payout which should take max 15 minutes according to them

Have been waiting 6 days for a 4000 euro payment from Cashmio that should take max 15minutes according to them. All I hear from no uppdat, dont know whats going on. Should be resolved soon every every every day and noone on the support cant help or ask the payment team why its like this. Please help me with them. Dont know, but start to think its a scamsite.

Rechazada

€6000

Cashmio Casino - Most complicated account verification I have encountered

I created a new account at the site cause it had a more variety of games then their partner online gambling site which i had an account in so i made my first deposits and started playing and after requesting the first withdraw i was asked to submit few documents in order to verify the account and process the withdraw and the withdraw was processed few days after sounds normal procedure until now .

So after waiting few more days for the withdraw to arrive to the bank account i received an email mentioning the the withdraw have been returned by the bank for some reason that i used a third party credit card which i sent the verification for already and the withdraw was processed accordingly .

That's fine so i was asked to submit more documents which i did immediately again and all the documents got rejected around 12-14 documents submitted all was rejected ( which sounds wired that all those documents is rejected not one or two ) and i asked for the reason they said i had to send them all again which didn't make sense that all those documents getting rejected for quality of photos etc... so i took photos of all what was requested again and waited for the response .

After few more days i was asked to send a photo of me holding the passport and then i was asked to re send the bank statement again which i did .

Few more days later i was asked then that i will be receiving a phone call so i sent them the timing that i will be available in to receive the call , i received a call answered the questions and was told that everything is fine and that they will process the withdraw at the soonest ,

After few more days i received an email saying the account is verified contacted the live support to get an update and i was asked to create another account with a my country currency ( which the site doesn't offer ) and that the funds will be transferred their and then i have to submit a withdraw again . I said fine i tried to create an account while the live chat is still on but new accounts didn't have the option to make me choose a currency it automatically choose British pounds for me to play in like the account i had already with them , so i informed them and was asked that i will be contacted shortly which was almost 2 days from now .

In this point i started to get upset about all this back and forth and the thing that upset me the most that the withdraw was accepted at the beginning and processed and when it got returned they asked for more documents and more requests and once i complete a request they ask for one more request and more and still ongoing .

Here are the requests that the casino asked me to do and still the withdraw not processed

- Bank Statements
- Passport Copy
- Utility bill
- Photo me of holding the passport
- Phone call
- Creating a new account with different currency

I hope i can resolve this issue at the soonest also i would like to add that i had an account in their partner website guts and i used third party deposits but didn't have to go through all this hustle with them to process the withdraw .

Rechazada

£1115

Cashmio Casino - Done a 1 month cool-off period, but they say I am self excluded

Hi my long term self exclusion. Finished on 17.5.2018 according to mt secure trade casino pop so they went through a 24 HR cooling off period then reopened my acc on 18th May 2018 and I deposited. I then requested for cashmio who is also part of my secure trade to reopen my account which they said they will check if my exclusion is finished and then came back shortly on live chat and said your acc is now reactivated so I logged on and played deposited roughly £100 I then went to settings and requested time out for 1 month.i could still log on my casino pop ACC which was fine until this morning 19th may 2018 I went to live chat and they said you are self excluded so I said how? They said they don't know I figured out something not right so went on live chat to Cashmio where completely unprofessional service was given the officetr said I had self excluded until 17.6.2018 which is month away now how can exclude for 1 month when exclusion is a minimum of 6 months so I explained I done a time out not S.E. he went back several times to tech dept after they think they done a technical error and are going to come back to me. My arguement is that if my exclusion was well before they should not have let me reopen my account and deposit and if so refund my deposits both Casino pop and cashmio and I know they have done error I have only asked for 1 month time out not self exclusion then they should let me log onto my other mtsecure trade casinos. I have the transcript email.

Resuelta

Cashmio Casino - Payment overdue

Hi, I have no desire to write a novel but this maybe the making of an awesome one. Firstly I have 4 withdrawals with a value total to 4500 euros which is about 6700 New Zealand dollars. I am a New Zealander. When I went to attempt to have money paid to my visa Cashmio said it can't be done for NZ try the bank transfer option. I did but put in my cashflow card number where it asked for the account number. So I had made a mistake by giving the card number instead of the bank account number. The card allows me to withdraw money and is for the account. After sending the necessary documents to correct my mistake a person from support said payments department have approved your documents and have the information to proceed with payment. The first payment was approved on 14 November 2016, documentation to correct my mistake was approved on the 25 November 2016. Today I asked Cashmio live chat support when I would receive payment and was told again you made a mistake and we need more information and by the way we are blocking you from your account for security reasons not disclosed, and we want you to send copies of your cashflow card, which you used in your attempt to receive payment. And we will need to recall your withdrawal from our payments provider. I said all I want is the money and that I will provide all the documents required to receive the cash but was told I think we need to continue with the recall option, which means all withdrawals will come back into my account I am assuming, and I would have to withdraw again. So from the payments department saying they have the information they need 4 days ago to today being told you have been blocked from using your account. Please help I have spent a few hundred dollars and won a few thousand but received nothing, and have made an effort to courteous in my correspondence. I feel like this will go on and I may never receive any payments. The processing time for bank transfers is 1-5 days. I made a mistake and tried to correct it with live chat by saying I put my card number in the space where it asks for an account number and the support person said the payments department said it's fine we can use this information to proceed. This was not to be. What I have learn't from this is that the payments provider should be able to be accessed by the user because often the information that is given by live chat is not in line with the payments provider. Also automated emails are not in sync with the payments provider and the live chat. Watch this space. Signing out hoping for a miracle.

Resuelta

€4500

Cashmio Casino - Getting a hard time requesting a withdrawal

Hi I am trying to make a withdrawal to my bank within Australia and the withdrawal box asks for an IBAN number which my Australian bank and most others don't use. If nothing is put in box you can't withdraw. Tried everything suggested. They are saying they have been open since end of May so as far as I'm concerned they know about this and have done for at least three weeks, they admitted I'm not only Australian customer complaining. I wonder just how many are waiting. They have told me if withdrawal not done through this withdrawal box it will bounce back in two weeks which is strange as I firstly know they are able to override that withdrawal box and do manually when asked. Secondly a transfer only takes 3-5days so why would it all of a sudden bounce back in two weeks, does not make sense and I feel I'm being stalled as their answers not good enough. If they've been open a month this issue should have been well and truly resolved and still if customer wants their money asap they should do manually on request if their system fails the customer. I have told them this will be on a public forum and the publicity won't be the best but that if resolved it will be also publicised by yourselves. Really this isn't good enough and chat person already conceded they should have done their homework on bank requirements of countries able to use their casino. I've been told one or two days for the withdrawal box issue to be resolved but I'm not convinced as its been known about too long and not fixed as yet. Think they need a push from yourselves who in past have done an excellent job on my behalf

Resuelta

Estadísticas de quejas

Resueltas 6

Cantidad promedio $ 1,497

Duración media de quejas 5 días

Tiempo de respuesta promedio 1 día

Reseña este casino

Comparte tus opiniones con otros jugadores. ¡Sé el primero en opinar sobre este bono!

Valoración del jugador

7.4/10 ● 76 revisiones

Mejores revisiones de nuestros jugadores

bigjohn

hace 9 años

10/10

Nice selection of games, fast payout, and payout rate is also high. This is one of the 2 reviews I write. And I played a lot of casinos.

It's rare to play on a casino like this.

john aka Kingginga

Hi Kingginga, Thanks a lot for your nice words, I promise we will not let you down. You can also expect a new game release to add on the collection of games on the day after tomorrow. So keep your eyes open as to we will have an extra bonus for our players :) Super best regards, Alex

Cashmio Casino hace 9 años

fb_240402289640105

hace 9 años

4/10

Was really looking forward to playing at this casino due to the wide variation of slots & providers that they provide.

No lag on any game (which would load, see below). Well laid out site & good chat support.

Would give 9 stars if negative problem is resolved but alas rating at the mo has to be lower.

Everytime I attempted to load any slot by Microgaming, Quickfire or Betsoft I got an error message telling me that there was a "server error" or "game restricted". I contacted support & sent in screenshots but alas I have had no feedback.

Was told on chat that UK players should be able to play all the above slots yet non will open. Tried on 3 browsers & ensured my flash player was up to date but still not loading any of the slots by the above providers.

I`m very sorry that you encountered this experience at our casino. Neither Microgaming(quickfire) or betsoft should be restricted for our UK players, however there might be programs on your browser like VPN that these games down like. Please get back to me via a message and I will be able to help you regarding this issue, this issue should not occur on our site and I`m eager to get to the bottom with this.

Cashmio Casino hace 9 años

Astaroth

hace 9 años

10/10

Cashmio Casino Talk about a smooth Experience right from the word go love everything about this casino, very unique smooth and cool design, everything is easy to find place feels like cotton like a baby could understand how to find its way around.

Transactions are Lightning Quick with multiple options, no lag problems here baby games run smooth as silk, customer service is a dream, verification is a easy straight forward matter and the withdrawals are fast.

Very Impressive Indeed This Puppy is 10.5/10 easily .

Thank you very much for these impressively well chosen words! I´m happy to hear we`re making your experience at our casino to such a joyful and easy ride. We`re trying to keep our casino as easy as possible so you guys can enjoy the games you`re there to play. Thanks yet again!

Cashmio Casino hace 9 años

helgauk88

hace 9 años

6/10

Great selection of games. I had 300 free spins as a welcome bonus. Wagering requirements are fair.

The verification takes a bit to long 24-48 hrs. They only asked for verification when I wanted to withdraw 100 euros. So hopefully I will get the money in a week (to my neteller account):)

More games are coming as well and we occasionally have extra promotions, so keep your eyes peeled. I`m very sorry for the verification taking a bit longer time, we are aware of this being a problem sometimes, and we`re going to make some changes sooner rather than later to make sure this becomes a lot faster. (Not just empty words, I promise) We have already made it possible to upload documents on your profile instead of sending via email, hopefully this will make the process faster, but we have yet more things planned.

Cashmio Casino hace 9 años

Usuario inactivo

hace 9 años

10/10

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Cashmio Casino hace 9 años

colin

hace 9 años

9/10

Excellent choice of Netent and Microgaming slots.
Very easy site to navigate.
Got 100% matchup and 100 spins on gonzo.
Very reasonable play through conditions.
It seems very similair to casuno but its a better set out.
Seems very reputable casino and I would recomend this casino to friends

Not really any negatives that I came across.

Well I suppose that I can think of one negative: I never won but cant win on them all

I`m very happy to hear that you like our selection of games and find our site easy to use! You can definitely expect more matchup bonuses on your email in the future :) We are doing our best to give the best user experience to all our players and any feedback on how we can improve that will be left with our Cashmios to make the changes straight away, the winnings formula will be looked closely at so that you can have more winnings in the future ;D

Cashmio Casino hace 9 años

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