- Pagos instantáneos con criptomonedas
- Soporte de chat en vivo disponible las 24 horas, todos los días
- Titular del Certificado de Confianza de AskGamblers
- El casino no está disponible en español
- No hay una gran variedad de métodos de retiro
Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.
Detalles de BitStarz Casino
Aquí puedes encontrar detalles específicos sobre este casino.
- General
- Pagos
- Juegos
- Juego Responsable
- Atención al cliente
Información general sobre BitStarz Casino
BitStarz es un casino en línea que constantemente recibe calificaciones altas tanto de jugadores como de expertos. Tan pronto como abres el sitio web del casino, notarás que BitStarz está acreditado por varias empresas de confianza en la industria de los casinos, incluidos nosotros.
Tuvieron el placer de recibir el codiciado premio AskGamblers para Mejor Casino y Elección de los Jugadores, no una, sino dos veces. Además, hemos certificado a BitStarz otorgándoles nuestro prestigioso Certificado de Confianza de AskGamblers.
En nuestra reseña de casino de BitStarz, uno de los mejores casinos en lína, te daremos más detalles sobre por qué este sitio de apuestas tiene tan buena reputación, así que sigue leyendo para conocer todos los detalles sobre sus pagos, juegos, soporte y más.
No olvides consultar también los comentarios y las revisiones de jugadores de BitStarz para tener una idea de lo que otros jugadores dicen sobre el casino en línea BitStarz.
- Monederos electrónicos 0-1 horas
- Criptomonedas 0-1 horas
- Transferencias bancarias 5-15 dias
- Pagos con tarjetas bancarias No se ofrece
- Retiros los fines de semana Sí
- Ganancias de botes progresivos Paid In Lump Sum
Información de pago y métodos en BitStarz Casino
No hay duda de que BitStarz Casino online favorece la moneda digital, ya que la mayoría de los métodos de depósito y retiro disponibles para los jugadores son con criptomonedas. De hecho, solo existe un método de retiro disponible para los jugadores que usan monedas fiduciarias.
Depositar fondos en tu cuenta en el casino es fácil e incluso tienes la opción de comprar criptomonedas directamente desde el sitio web del casino. Nos dimos cuenta de que hay menos métodos de retiro en comparación con los métodos de depósito, pero a los jugadores les alegrará saber que ninguno de los dos incluye tarifas.
En el sitio web de BitStarz Casino, hay una página dedicada con información sobre todos los métodos de depósito y retiro disponibles en el casino, incluidos datos sobre tiempos pendientes, tarifas y límites. Obviamente, el método de retiro más rápido es a través de las distintas criptomonedas admitidas.
Los retiros de criptomonedas y carteras electrónicas se procesan casi al instante, pero te tomará mucho más tiempo recibir tus ganancias si los retiras mediante transferencia bancaria. Tampoco tendrás que preocuparte por cuánto dinero puedes retirar en un momento dado, ya que el casino no tiene límites de retiro.
Juegos en BitStarz Casino
El BitStarz casino móvil es el hogar de más de 50 proveedores de software y alberga juegos de casino de la más alta calidad. El casino incluso ofrece algunos de sus propios juegos exclusivos. La cartera de juegos es realmente fantástica, gracias al volumen de proveedores y la diversidad de opciones de juegos disponibles.
El lobby del casino está equipado con filtros que puedes usar para navegar fácilmente por tipo de juego, como tragamonedas progresivas o juegos de mesa, o por proveedor, aunque solo te permite elegir un proveedor a la vez. Alternativamente, y especialmente si no estás seguro, puedes usar su opción para seleccionar un juego aleatorio para jugar.
Junto a la selección regular, una sección dedicada a los juegos de Bitcoin también te muestra los títulos que puedes jugar con criptomonedas. De lo contrario, puedes depositar en criptomonedas, pero tendrá que jugar con una moneda fiduciaria.
Al iniciar sesión en BitStarz Casino, puedes marcar tus juegos favoritos para acceder a ellos instantáneamente cada vez que accedes a tu cuenta. Por supuesto, también hay una barra de búsqueda instantánea donde puedes encontrar juegos por su título si ya sabes a qué te gustaría jugar.
Compromiso de BitStarz Casino con el Juego Responsable
BitStarz Casino tiene varias promociones únicas disponibles en su sitio web, incluidas Jackpot Mania, Bonuz Mania y Piggyz Mania. A través de estas promociones, los jugadores pueden ganar tiradas diarias con jackpot, jackpots menores y mega jackpots, y crecer y lograr "piggyz" para ganar hasta $50,000. Sin embargo, ten en cuenta que los casinos son propensos a cambiar sus promociones y actualizar los premios, así que siempre verifica qué ofertas están disponibles actualmente y cuánto valen los premios actuales.
BitStarz Casino tiene licencia y está regulado por el Gobierno de Curazao, por lo que es posible que no encuentres un conjunto de herramientas de juego responsable tan amplio como el que encontrarías en un casino con una licencia de un organismo regulador diferente.
Sin embargo, eso no quiere decir que no ofrecen ninguna opción para limitar tu juego. Al contrario, como puedes ver en la sección de Juego Responsable, se lo toman muy en serio y proporcionan a sus jugadores medios para controlar su juego.
Si sientes que estás mostrando signos de problemas con el juego, BitStarz te permitirá autoexcluirte del casino y puedes hacerlo u obtener más información contactando a su equipo de soporte. También ofrecen información útil si tiene un amigo o familiar que también está experimentando problemas con el juego y brindan información de contacto de organizaciones relevantes.
Atención al cliente en BitStarz Casino
La mejor manera de solicitar y recibir ayuda en el casino es mediante la opción de chat en vivo. Es de fácil acceso y los agentes de soporte son cordiales y tienen mucha experiencia, por lo que podrán brindar ayuda con casi cualquier consulta.
Cuando abres el servicio de chat en vivo, serás recibido por un chatbot que te dará opciones para ver las respuestas a algunas de las preguntas más frecuentes, así como la opción de ser transferido a un agente de soporte real.
Cuando probamos el chat en vivo, recibimos una respuesta inmediata del agente, o "Héroe de Apoyo", como el casino se refiere a ellos, quien proporcionó información oportuna y detallada sobre nuestras preguntas.
La opción de chat en vivo está disponible todo el día, todos los días, incluso en Navidad, pero lamentablemente no brindan soporte en español, como algunos otros casinos online en México, por ejemplo. No obstante, la mayoría de los jugadores pueden contar con una buena experiencia al usar el chat en vivo del casino y también es posible dar una propina al agente de soporte después de que hayan resuelto tu problema con éxito.
Bonos de BitStarz Casino
Echa un vistazo a bonos de BitStarz Casino y elige el que más se ajuste a tus preferencias.
Quejas
Lee las quejas que otros jugadores han dejado sobre BitStarz Casino. Obtén más información sobre las quejas.
Estadísticas de quejas
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Comparte tus opiniones con otros jugadores. ¡Sé el primero en opinar sobre este bono!Mejores revisiones de nuestros jugadores
Hi there, It's not always we get such an incredible review, and I can't stress enough how much it means to all of us at BitStarz when someone such as yourself is taking time to write such nice feedback. I'm sure you have more important things to do than go to a website and write a review about a casino, but yet you did, and that's absolutely amazing. It's a very humbling experience, let me tell you, and it makes us want to work even harder to make sure we keep on offering a fun and positive gambling experience. From all of us at BitStarz, thank you! Olle
Interface is bearable. It has a mostly working search function for the slots and table games. Funnily enough the deposit button(green) is a lot easier to find than the withdrawal button(clear).
Withdrawals are verrrry slow. For bank transfers as you can't use Australian cards, you have to be beholden to the payments team who only work 9-5 CEST Mon to Friday. This means that if you request a withdrawal Friday you may not see it processed by the payments team until the following Wednesday. Then you may have to wait an additional day for the money to actually show up in your account. To make matters worse as they don't have money they allow players to play from and because you are forced to use this bank method there is a hidden international transfer fee for everybank of about $25 for every transaction. eg. when you think you are withdrawing 500 it is actually 475.
Unfortunately they are more than happy to take as much of your money as they can instantly, but when the shoe's on the other foot and you inquire about a withdrawal that his been sitting there for 3 days they just give you the usual scripted "payments team will process...you have been queued...up to 3 working days to process." That 0-1 hours withdrawal is an outright lie as you can't withdrawal to all or any cards instantly but again, they're more than happy to take it instantly.
Also, if you happen to deposit a large amount like 500 and after playing down to 400 and win 1000(unlikely but can happen) you can't withdraw it until you've played through "wagered" your whole deposit!!! 500?! They claim this is for security, but I have a hard time believing that there isn't a better method of discerning the difference between a launderer and a genuine player. i.e. the amount of time they've played on the site and the size of the deposits, the amount of ID given to allow for withdrawal.
BEWARE!!! while delaying your withdrawal while it sits in a queue funnily enough you are allowed to "recall" your withdrawal request. This is clearly the casinos way of hoping that you get impatient, recall the withdrawal amount, lose it back to them and have to start this process all over again...This recall function should be illegal. It's completely unethical.
BEWARE!!!! DON"T BE FOOLED BY THE LURE OF BONUS $ or SPINS!
The deposit bonus's aren't sticky so if you deposit 100 and get the bonus 50 totalling 150, you can't withdraw anything until you've wagered 40x your bonus, in this case $2000!!!.This is also the case with any money you win during bonus free spins.
Other casinos have similar wagering requirements but this is only applicable if you go below the pure cash amount which would be below $50 from $150 in this case.
I've recently been offered some free spins...a meager 50, even though I've put through tens of thousands. However, when I tried to utilise these spins it turned out the provider these spins were for were doing maintenance so they were all unavailable. When I asked about this that is what I was told and was told to hurry up and wait and couldn't offer spins with another provider or offer me any compensation for my inconvenience.
All in all I do not recommend this casino to anyone. Especially not Australian players.
Hi there Andre, Thank you for your comments. You had a lot of feedback there, so let me go through them one by one. You've been a player with us for a year, and been a loyal one too I might add, so the notion that all things are horrible at BitStarz seems a bit odd considering the options available (as far as casinos go) and your loyal play. But I understand in frustration, things can get a bit out of hand. So, for the payments team, they do work around the clock. But banks do not. Hence when we talk about withdrawal time for bank transfers, we have to measure this by bank days, not any day of the week, just as any other casino (or business for that matter). As for the fee that you're mentioning, we at BitStarz do not take any fee for your withdrawal, but your bank might, hence it's always a good idea to have a word with them prior to assuming that we're trying to take out a fee when we are not. We still have a 10 min average withdrawal time, but that doesn't mean that all withdrawals will be in your account within 10 minutes. Bank withdrawals are the slowest option unfortunately, and that goes for all casinos out there I would assume. Personally I'd love to offer more withdrawal options, but some payment options are restricted to some regions, something we have very little control over (none to be honest). If you want the quickest withdrawal option, I'd recommend switching to BTC. We have some videos on our youtube channel where we list Australian exchanges and how to make deposits to BitStarz. You also mention our recall option for withdrawals, which is once more something that is available in all casinos I'd like to argue. If you are afraid you'll recall the withdrawal and play for the money, there are plenty of limits you can set on your account such as wagering limits. This would prevent you from recalling and losing the money back if you're afraid you might do so. You can find the limits options in your account settings and just reach out to support if you need any help. You'll have to forgive me, but once more, you've been a player for a long time with BitStarz and I believe you were a veteran player prior to playing here as well. Hence I find it a bit odd that you find the wagering requirements so high and puzzling. All casinos are pretty much offering bonuses and spins, and you have the option to take them, or not. We're not forcing you to take any spins, and the 40x wagering is very much in line with the most average of requirements out there. You also make it sound like you've never gotten bonuses at BitStarz, and we gave you 50 spins as a reward for depositing a significant of money, which is not true. You received spins as part of a promotion, but you couldn't play them as the game provider had maintenance at that particular time. We then exchanged them for another game as you didn't want to wait for the maintenance to be over. You activated and played all those 50 spins. Kind Regards, Olle
Nice lay-out, friendly staff, fast withdrawals....Been playing here for 2 years, until they enforced an unfair rule for table/livegames (evolution gaming) players...
Just recently they are now requiring a 10x wagering requirement for deposits for table/live game players, before you can withdraw.
example; if you deposited $100 and play $5 baccarat/blackjack hands, you need to wager 200x of $5 bets before you can withdraw , that’s if you get lucky and not lose before that. This is bad, so if you love table games such as baccarat or blackjack, roulette thru evolution gaming, I think this is not the casino for you.
I love bitstarz, but with this rule I am getting out fast...
Hi there, To be fair, I don't blame you. We had that rule in place as a security measure against some players with less than genuine intentions, and it was never meant that genuine players would be caught in the net so to speak. Your review was a wake-up call for us, and we always listen to our player's feedback. Hence, we've decided to change the rules so the players only need to wager the deposit once. I hope we can regain your trust and wish you all the best in whatever you choose for your casino entertainment in the future :) Kind Regards, Olle
I’ve made 8 deposits today lost everytime and haven’t received any kind of bonus or free spins for the deposits and that’s very disappointing:( I’ve been a very loyal customer I just think we should be credited more for it
Hi Justgowen, Thanks for taking your time to review us at BitStarz :) So, when it comes to bonuses, I think it's important to look from a larger time-span and check how much bonuses you have received in total from us in relation to your deposits. You're at 40% bonus money in relation to your deposits in your main currency and for your secondary, you're at 144%. Since you made your last deposit a couple of days ago, you've gotten 4 bonuses in total, 3 of which you have used and 1 pending while I'm writing this reply :) We can always argue what is a decent amount of bonuses in relation to what you're putting in, but I have to honestly say you're getting fairly compensated for your loyal play at BitStarz. At the same time, I of course let you and other's be the judge of that, and I respect your opinion :) Regardless, I hope you have a fantastic week. Olle
Top class response when it comes to providing solution to problems, I had a slot error on my ongoing 10 free spins saying internal error that couldn't be fixed by clearing cookies and changing browsers. Then I reached out to support chat and they went to mailing the game provider which my issue was resolved within 10 mins. And made a withdrawal request that was approved and went to my account in less than a minute.
Great selection of games definitely haven't missed a beat trying to keep up with things since all the laws changed for Aus players. Keep up the fantastic work guys
Cant say i have anything to complain about honestly. I wish the min deposit amount was knocked back down to $10 even if it was only for neosurf deposits pls
I have played here for two years, this is one of the best casinos I ever know! One of the sweet design, great bonuses, VIP managers are really helpful and friendly
Las time i can't get any answer from my vip manager and bonuses seems like restricted for me. As about RTP of slots? I think it's done for me :) This casino is very old and management is old too. No innovations , no new promotions. Sad
Hi MrGreen! Great to hear from you and thank you for your review :) I have to admit I'm a bit confused though as you mention we're one of the best casinos out there, but still we don't reach higher than 6 stars :( Also, as I'm most likely your VIP Manager, would be awesome if you wanted to let me know what email hasn't been replied to, as I have a hard time identifying you with your username here. No worries though, shoot me an email and I'll see what I can do :) Olle
Great choice of games, super fast payment transactions, great live support and amazing bonuses. I like the variety of games and especially the way games are organized. Well done guys
Withdrawal limits could be higher. They could have more freespins giveaways or any promotion with Freecash/freespins. Otherwise great site with great potential.
Great variety of games. Good bonuses. Good live chat support system. Very fast response. Payouts happen within 2-3 days. Verification was simple and easy!
Minimum withdrawal was changed from $5 to $20 without notice. And you cannot get bonuses from live chat any longer. Otherwise I don’t have any complaints! :)
What are you guys on about I play all the casino’s online from Australia before they started to bad a lot of the gaming softwares here which sucks.
One of the best online casinos in IMO
Not much to dislike about the casino good service, pays out fast & even btc deposits are instant.
They could maybe integrate ETH
To work with all games but I have nothing bad to say about this casino. There full of it, I put my word on it one of the best crypto/fiat casinos out there
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I like everything about Bitstarz Casino, it has a wide range of games and are very interesting and fair, the User interface is the best out of all casino so far making it more enjoyable to play. Most of all, very excellent support staffs who are always on alert to assist immediately, well done Bitstarz. Transactions are handled professionally and made sure customers are satisfied and pleased, not at anytime had an issue with my deposits and withdrawals. Another job excellent done by Bitstarz Staffs, thanks for tirelessly keeping us your customers happy and always in excitement when playing on Bitstarz.
Nothing to dislike about Bitstarz, I recommend Bitstarz Casino to all online gambling fans that Bitstarz is 200% the best online Casino you would ever come across.