Betrebels Casino

Dear AskGamblers Complaint Team,

I am filing a complaint against BetRebels (operated by Rebels Gaming Ltd) regarding an excessive and unjustified delay in processing my withdrawal request.

I submitted a withdrawal on May 6, 2025, and despite waiting over nine days, I have yet to receive my funds. I have previously made multiple deposits and successful withdrawals with the same account, but this time BetRebels has requested an excessive list of documents for a so-called "security check," including:

A photo of myself holding my passport.

Bank statements covering August–December 2023 and March–July 2024, plus April 2025.

A Skrill account statement covering several months.

While I understand the need for standard KYC and security procedures, these demands go far beyond what is reasonable, especially considering I have previously passed verification and used the same payment methods without any issues.

The sudden intensification of verification requirements after a larger withdrawal request raises concerns of stalling tactics. I have acted in good faith, and my activity on the platform has been legitimate and traceable. This treatment feels unfair and possibly predatory.

I am attaching the relevant communication from BetRebels and a record of my transaction history to support this complaint. I kindly ask AskGamblers to investigate this issue and help ensure that BetRebels processes my withdrawal without further delays.

Thank you in advance for your assistance.

Dear AskGamblers

please help me with operator Rebels gaming LTD (betrebels.com) with my withdraw problem and so called "security review" that have been ongoing since 3th of April.

I am a experienced player and I strongly understand the practices regarding kyc and aml regulations. In my stupidity, I didn't think that a casino operating with an MGA license would so flagrantly abuse these generally common good and widely beneficial operating models.

I registered as a customer and made a deposit on 14.3.

When registered i have to verificate my account (regular KYC = ID & POA) prior playing,

driver's license and proof of address sent and and everything was ok.

I played and won, I cashed out few times without any problems. Then we went more deposit-oriented - that is, the so-called as usual for slot player. Then I went to win my and my balance ended +1100€. This is where the problems started when I tried to withdraw my earned winnings (€1100). At first they cancelled the withdraw request I thought that it was ok, they might need additional documents. I thought nothing special there - normal thing..

However, their business model is to require unnecessarily revealing and insanely long documents without any reasonable explanations. Nothing must be covered up, even if it is completely 100% irrelevant, e.g. with the explanation of the origin of the money. Their requests, justifications and requirements are contradictory and they migh even change their request on the go (see attachement).

Then i received these requests via email and one of these had nothing to do with the normal requests that I am used to.

1. in the first "security review" email they asked:

-Selfie with id

-Form on the source of funds.

-Statement for 7 months from an account where deposits have been made and no information/events were allowed to be covered. Just to be clear my first deposit was 14th of march 2024.

I asked them for an explanation as to why they really need bank documents for such a long period of time, but I did not receive any logical reason for this. I finally got frustrated and sent them all the requested documents.

After this, they asked for a record of Skrill transactions for 3 months and this had to be complete as well (couldn't be limited to transactions between me and them only). Also delivered this.

Then after this transfers between my own (two) other accounts were requested which were visible on this first (7-month) account statement.

That is, the statement for the other two accounts for March and this one also complete. At this point, fortunately, I also required additional explanations as to why these must be delivered even though no deposits have been made from these accounts (attachement). I got the answer that they only need to confirm the transfers to the account from which the deposits have been made. I stated that I would provide them with this information (which I also provided), but not the entire bank statement, which contains the names of family members and other personal payments that have no significance in terms of the matter. In addition, in this context, I also provided them with the complete statement of the third account for March. With this info they could clearly trace back every transaction between my own accounts as they have wanted and have stated purpose of this review.

Then this changed on the go in the middle of the investigation that both accounts must have complete bank statements from January to March.

These requests for information no longer have anything to do with the analysis of wealth and income information. At no point have they been interested in, for example, salary receipts, tax information or verifying sources of income wtih documents. Only and only the transfers between my own accounts and clearly only my personal expenses, which no person with normal prudence is happy to hand over to outside parties.

As they have demonstrably mentioned that they are only interested in the transfers between my accounts, I cannot understand in this context why they don't just want this information but everything. If they also used a simple math, they would have seen that my own transfers out of the deposit account are higher in net value than the deposits from my own accounts, so there is no so-called additional funds to the deposit account as they have falsely claimed.

All other casinos allow customers to hide irrelevant information from documents if irrelevant but they don't. Why? Overall, this practice of theirs is organizational and submissive. I have never had a similar problem in almost 20 years.

In addition, there is a mention on their website that they can request this security review if the deposits are over €2000 in 6 months.My deposits do not exceed this amount (attachement).

In addition, my profit was developed in the so-called with the old deposit and in the meantime they were not interested in any clarifications until I went to win and tried to withdraw these funds.

I have delivered:

-DL (proof of id)

-POA (proof of address)

-Selfie with id (dl)

-1. Bank statement of bank account used for deposit (trusted) for 7 months. Note: first deposit happened on the 14th of March.

-2.Bank statement(s) of second bank account (transactions between 2nd and 1st account visible as their agent have told they require these)

-3.Bank statement of third account (March).

- Skrill full account history of 3 months.

At this stage, I will submit the documents I consider to be most relevant for the matter.

If necessary, I will be happy to provide additional documents if the casino's reply makes this necessary.

Also I'm more than happy to provide askgamblers any additional documents supporting this case.

I've also tried to escalate this case to their manager with no luck.

I want casino to pay me my pending withdraw immediately, I've already provided more documentation than needed.

Hello, I played in the Betrebels on 01/15/2023 with a bonus and successfully implemented it. 2210CAD$ are available for me to cash out.

Since then I have not been able to verify my account at the Betrebels casino.

My passport, proof of address, Ecopayz account number + details.

They were also verified, the Betrebels casino requests my transaction history from ecopayz from the last 6 months.

I have also provided this document.

I was able to answer all questions that seemed suspicious for the casino without any problems.

My main problem with Betrebels Casino is that they want to see information or proof of my first deposit in ecopayz.

1. I wonder what this document has to do with KYC after you have successfully received all the documents etc from me.

2. If I could, then I would provide the Betrebels Casino with this document, because my deposit to ecopayz was a crypto deposit and which was made by the FTX crypto wallet, it hasn't been available to me or all users since November possible to log in to the FTX exchange let alone get any information regarding our user account.

The company FTX went bankrupt in November due to a scandal.

You can also look it up everywhere on google.

The casino still insists that I submit this document, which is impossible for the reasons mentioned.

I clearly see the case here that casino Betrebels is looking for something not to pay me my winnings, since my explanation why I can't prove it is clear and clearly justifiable.

It's already painful enough that we the people of FTX lost a lot of money. As i have explained to the casino multiple times, it is not possible to prove it. They still trying to avoid cashing out my winnings even tho everything is very clear when it came to KYC.

Please askgamblers, looking for help here.

Thanks

I signed up here 2 weeks ago, deposited via skrill, claimed the welcome bonus, and won €1,111.60. Then I attempted to withdraw, and got an email asking me for verification documents. I sent these in as requested, and got a reply telling me that additional documents were required. This began a 2 week ordeal, whereby they would ask me for more documents, I would provide them, and then they would come back having invented some additional requirement, I'd send this in, then they'd decide again more was needed. I am now on my 6th new request for additional documents. The most recent request was to provide the last 6 months of skrill statements, which I sent, then they asked for a bank statement from September, showing that I used my bank account to fund the skrill account 2 months prior to signing up with betrebels, in a completely unrelated transaction. I sent this, and then they came back demanding a full 6 months of bank statements. Bear in mind I deposited with Skrill, so 6 months of statements from my personal bank account is absolutely none of their business, and is very clearly just a tactic to delay baying me still further. One other thing to mention is that I usually deposit to casinos with my debit card, the only reason I used Skrill on this occasion was because the debit card option was not working on their site.

In addition to this, during the whole back and forth, the customer services people have been incredibly rude, obnoxious and evasive whenever I've queried why they want all of this stuff or what they are looking for. I requested they escalate my case as a complaint in line with their published complaint process, and they actually REFUSED to let me complain. I even tried sending in a separate complaint email (separate to the ongoing verification email chain), and they refused again. I use several different casino sites, and have had issues before, but never anything even close to this, hands down this is the worst site I've ever used and would strongly recommend that anyone reading this AVOIDS THIS SITE.

Today I register on betrebels and deposit 2000INR(27.12$) to claim 100% deposit bonus on casino but I got 10% bonus 200INR instead,I tried emailing them as well as their live chat but for some reason they didn't even understand my issue and keep telling me that I got credited with bonus already(Yes I did get bonus but it is 10% instead of 100%)

Their welcome bonus is limited to max 200euro and I am pretty sure that its a bug which deemed my 2000INR(which is almost 27$) as 2000$ and gave me 200INR Bonus instead, So I beleive that there was some system error or bug which stopped me from getting my 2000INR(100% deposit bonus) and I got 200INR(2.7$) instead.

I'm also attaching screenshot of betrebels page showing my deposit and the bonus I got....I also want betrebels to fix this bonus as well as Increase time period as I'm not wagering anything till this issue get fixed. Thank you askgambler for this platform