Betpanda.io Casino

Estimado equipo de AskGamblers,

Quisiera presentar una queja formal contra Betpanda.io, ya que mi cuenta ha sido bloqueada sin previo aviso ni explicación y aún tengo fondos dentro de ella.

El día 16 de Febrero de 2025, intenté acceder a mi cuenta en Betpanda.io y me encontré con que estaba bloqueada. Inmediatamente me puse en contacto con el servicio de atención al cliente a través del chat en vivo, donde me informaron que el departamento de seguridad se pondría en contacto conmigo para darme una explicación.

Sin embargo, ha pasado casi un mes desde ese momento, y no he recibido ninguna comunicación por parte del casino. He intentado contactar con ellos en varias ocasiones, pero siempre me dan la misma respuesta sin ofrecer ninguna solución concreta. Mientras tanto, mi dinero sigue retenido en mi cuenta y no tengo acceso a retirarlo.

Cuento con capturas de pantalla y registros de mis intentos de comunicación con el casino, que estoy dispuesto a proporcionar si es necesario. Solicito la intervención de AskGamblers para que el casino desbloquee mi cuenta o, al menos, me permita retirar mis fondos.

Agradezco su tiempo y espero su pronta ayuda para resolver este problema.

Saludos cordiales,

<email address removed>

Sorry for my english, hope it will be clear

Hello,

Since ~ two weeks since, and I still don't have any update from Betpanda about my case:

My account was closed instantly after my first request of withdrawal. KYC was requested by email ( ID, utility bill, proof of deposit and record short video of their embarrassing text being spoken ). All requested documents and video was sent and since that moment no updates. They ignored my emails with my questions when my account would be open again or when my withdrawal would be processed.

Gambled only on sports events ( football, basketball ).

Amount of requested withdrawal is: 1697$

Good morning,

After creating an account at this house and playing only twice, winning both times at the casino, documentation was requested for security verification, and after sending this documentation.

It took 13 days to analyze it, and today, they informed me that the account violated the terms and conditions and will be permanently closed. That's why I'm making this complaint.

They are blocking almost 19K USD, which corresponds to more than 100K BRL

Ticket ID: CRM761

This is the ticket for the documentation request

Ticket ID: NANO68

This is the ticket for the permanently closed account warning

I have all the proof here in the email, requested documentation, etc., but I can't attach it because it's giving an upload error.

Sorry for my English. I used translator.

Registered on the site on March 16, 2025.

March 19, 2025 made one deposit of 500 USDT in crypto ERC20.

On March 21, after victories and defeats, I decided to withdraw the remaining funds. At that time, it was ~577 dollars.

After which they asked me KYC. I would like to point out that when registering they do not ask you to go through a KYC.

I sent immediately everything they asked for and waited. They did not name the verification results. I never received an answer. But then I found out that my deposit was rejected and my account was blocked. I contacted support as indicated, but support said that they do not have the information and I should wait for an answer by email.

3 days have passed, and there has been no answer. It is completely unprofessional to treat clients like this - first block them and not even notify them of the reason for the blocking.

After reading reviews on the Internet, I decided not to waste time and immediately write a complaint. Since I do not receive any specific answers to numerous questions in live support on the site.

I'm sure I didn't violate anything. And at the very least, it's strange to block without a reason.

I'll note that my country is not on the list of banned countries. But I used a VPN. I use a VPN for my personal purposes, not to bypass the site blocking. It's just more convenient when it's always on. The support team claims that they are VPN friendly.

I have attached screenshots. If you need any other information, I am ready to provide it.

At the time of blocking, the balance was about $600, because I made last bet before block.

I ask you to help me understand this strange situation and withdraw my funds from the account.

As you can see, I am not the only "lucky one". This is a problem that is common to many users. You can also go to the complaints of this casino on your site and make sure that there are many similar complaints to mine. And if you look at the dates, they are too frequent.

Sincerely.