AmunRa Casino

Hello,

I am writing to formally file a complaint regarding delayed withdrawals from Amunra Casino, which is listed and recommended on your platform.

I have won a total of approximately 12,000 PLN and submitted my withdrawal requests on the following dates:

March 18, 2026 (Wednesday)

March 19, 2026 (Thursday)

March 20, 2026 (Friday)

Due to the casino’s withdrawal limits, I was only able to request 2,000 PLN per day. As a result, I submitted three separate withdrawal requests, which means I currently have 6,000 PLN in active withdrawals.

According to the casino’s stated policy, withdrawal processing should take up to 3 business days. As of today, March 26, 2026, none of my withdrawal requests have been processed, and there has been no visible progress or update from the casino.

Additionally, I have contacted the casino’s live chat support multiple times. Each time, I receive the same generic response assuring me not to worry and that the withdrawals are being processed. However, I have not been provided with any concrete information, timeline, or explanation for the delay.

This delay exceeds the declared timeframe, and I am concerned about the situation. I have trusted this casino partly due to its presence and recommendation on your website, which is why I am reaching out to you for assistance.

Furthermore, this situation is causing me significant psychological distress and stress, as the prolonged uncertainty and lack of communication are very difficult to deal with.

I kindly ask you to investigate this matter and help facilitate the withdrawal process. I would greatly appreciate any support or intervention you can provide to resolve this issue as soon as possible.

If any additional information is required from my side, please let me know and I will provide it promptly.

Kind regards,

< first name removed >

3 business days have passed, and they are just wasting time with the payment.

The online chat is just a lie, and they don't want to do anything.

They have sent reminders to the finance department several times, but nothing has happened.

I am running out of patience.

Please take action as soon as possible

Id:17ca3068-a479-4d63-ab8d-2735e15a5f13

Hello there so I submitted a request for withdrawal since august 18 2025. Its now the 22nd and withdrawal status still under review. I've contacted support numerous time and just promised not to worry and my money is on its way. On their terms withdrawal times is 1 to 3 business day its now the 4th day and as per verification it says my account does not need to be verified at the moment. Simply im putting a complaint as they don't follow up to their terms and making players to ended up canceling and gamble their winnings from here. All the support just being calm assertive and just same promises that its being processed today. I have screen shots on all of this conversation and withdrawal s dates and current status.

I made my withdrawal of 300 euros on May 11th, and today is May 15th.

More than three business days have passed, which is the timeframe you state is required for a withdrawal to be completed.

In the chat, I'm being told there is a high volume of requests, but that's not my problem.

According to the casino, my account does not require verification.