AmunRa Casino

Hello there so I submitted a request for withdrawal since august 18 2025. Its now the 22nd and withdrawal status still under review. I've contacted support numerous time and just promised not to worry and my money is on its way. On their terms withdrawal times is 1 to 3 business day its now the 4th day and as per verification it says my account does not need to be verified at the moment. Simply im putting a complaint as they don't follow up to their terms and making players to ended up canceling and gamble their winnings from here. All the support just being calm assertive and just same promises that its being processed today. I have screen shots on all of this conversation and withdrawal s dates and current status.

I made my withdrawal of 300 euros on May 11th, and today is May 15th.

More than three business days have passed, which is the timeframe you state is required for a withdrawal to be completed.

In the chat, I'm being told there is a high volume of requests, but that's not my problem.

According to the casino, my account does not require verification.

I am extremely frustrated with the ongoing delays in processing my withdrawals. AmunRa stated timeframe is 3-5 working days (excluding weekends), yet my withdrawals are taking even longer than that. And I counted from the second day of the withdrawal is made like their rules exactly of payout payments and still always making withdrawals late very late!!.

Moreover my account doesn’t answer in his shifting hours and ignores me. tells me I will speed up the withdrawal process and nothing happens. I even contacted agents from the general chat of the casino ( AmunRa ) and nothing has happened. Sent complaint emails and nothing happens. The account manager is not helpful he says I will read the chats and call you and never did.

I have all evidence to prove it, and I will prove anything you guys want.

This is completely unfair to me and players like me and discourages us from using online casinos. I expect my withdrawals to be processed promptly as per the casino own guidelines. Please resolve this issue immediately.

Awaiting your response.

After winning a considerable amount in slots on 11/2/2024, I made two withdrawals of €500 each (the daily maximum amount). The two withdrawals were completed on 11/2 and 12/2. Upon attempting to make a third withdrawal on 13/2, the withdrawal failed.

I contacted support via Live Chat and was advised to wait for the financial department to contact me. As of 17/2 I had not received any communication, and found out that my access to my account had been blocked. The error message reads: "User disabled by administration". Subsequent attempts to get any details about the issue via Live Chat have been unsuccessful.

On 26/2/2024 I submitted a complaint to [email protected] but have not received any communication from the casino. According to Terms and Conditions the complaint should have been processed and I should have been provided with an answer within 10 days. That time has now passed without any communication, so I am bringing the issue to the attention of an independent regulatory body AGCCS.

Due to being blocked from my account, I am unable to check the exact balance. Nevertheless, it is around €6,100. I have read the Terms and Conditions thoroughly and to the best of my knowledge they have not been breached by me. If it wasn't for this issue and the following brickwalling by the casino, I would have been able to withdraw the remaining balance in daily increments by now. Therefore, my demand is that the remaining balance is paid out in its entirety as soon as possible, after which the account can be closed permanently. At the very least, my access to the account should be restored so that I can withdraw my funds within the daily and monthly limits.