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Winz.io Casino - Wrong result displayed

RESUELTA

Información sobre las quejas

Casino en conflicto

Winz.io Casino
binguyen Oeste de Australia
Publicado el 4 de octubre de 2022

I played blackjack game of a provider named Swintt on 25/08/2022. The game ended with a wrong result (displayed as I lost the game) . I reported to live support straight away on that day. They keep saying they are still waiting for the game provider to respond yet till now . It has been over a month passed but the issue has not solved yet. I have proof of the game history. Please help me to make it fair. thank you

AskGamblers
Publicado el 5 de octubre de 2022

Dear @binguyen,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Publicado el 7 de octubre de 2022

Dear Winz.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Publicado el 7 de octubre de 2022

Dear Customer,

Firstly, our deepest apologies for the terrible time it took to respond. Unfortunately, we are dependant on the supplier, who is taking their time to respond. We reimbursed the bet amount back to your account and we will keep pushing to get more info. Once we get it, we will send you the summary.

Best Regards,

Ronald
Winz.io

AskGamblers
Publicado el 11 de octubre de 2022

Dear @binguyen,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.