After seeing my friend gamble, I decide to try it for the first time too the next day in the morning. I created my first ever casino account on Stake, but unfortunately I could not deposit from my bank which is Desjardins. So I went to winz.io because I could deposit from Desjardins. I deposit around 270$ with 4 transfer of 70$-60$. I had fun with Dead or a Wild and luckily got 5196$ from this game. I tried to withdraw it and my withdraw was pending for 4 days. I woke up to a permaban account, without my money and a lot of false accusation. I’m accused of Multi accounting, collusion with other player and third party payment. I analyse their anti-fraud policy and I did none of what they accuse me, and when I contact them via email, I don’t have any answer from them or some useless message.
I was talking with the customer supports this whole time and I got a lot of help from them, they most likely told me that all I did was fair and that they don’t have further information.
I ask winz.io for proof of my accusation but they don’t seem to answer them. Please I need help, I want my money, it’s like my first big win ever and really want it.
