Hello i withdrawal 1.400 euro on monday 26.10 , my account is veryfied, yesterday i send mail to finance department and they send me this:
Hello Lukasz,
We are processing the payments at the highest speed possible.
We receive new payments everyday and because we want to be fair for everyone we are keeping them in a queue and try to not prioritize any player.
Your payment is staying really good in its position and we will take care of it as soon as possible.
An auto-generated email will also be sent in the moment your withdrawal is paid.
Thank you very much for understanding!
Best Regards,
Finance team, West Casino
But after this withdraw is still pending, 5 days and nothing :(
Please help for this