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WestCasino - Withdrawal pending for too long

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WestCasino

Cantidad

€ 1400

hace 4 años

Hello i withdrawal 1.400 euro on monday 26.10 , my account is veryfied, yesterday i send mail to finance department and they send me this:


Hello Lukasz,

We are processing the payments at the highest speed possible.

We receive new payments everyday and because we want to be fair for everyone we are keeping them in a queue and try to not prioritize any player.

Your payment is staying really good in its position and we will take care of it as soon as possible.

An auto-generated email will also be sent in the moment your withdrawal is paid.

Thank you very much for understanding!

Best Regards,

Finance team, West Casino


But after this withdraw is still pending, 5 days and nothing :(

Please help for this

hace 4 años

Hi

User was paid on the 31st of October, 1400 EUR.

Congratulations for such a great return on your only deposit of 25 EUR !

Complaint is not founded since it was paid in within 5 days in total since the request.
Usually withdrawals are paid within 1-2 days, however we are complaint with the MGA regulations and we processed the withdrawal within the required time-line.

Regards,
Ed Blake

AskGamblers
hace 4 años

Dear @Ruggiero,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

hace 4 años

Hello again yes i receive money. Thanks

AskGamblers
hace 4 años

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

WestCasino Quejas

  • 9 de 9 Resuelta
  • 19 horas Promedio de respuestas
  • 1 semana Duración media de la queja
  • 3,677 USD Importe medio

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