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Wcasino Online - Withdrawal delayed for 4 weeks

SIN RESOLVER

Información sobre las quejas

Casino en conflicto

Wcasino Online

Cantidad

€ 12000

Publicado el 8 de abril de 2019

First of all let me emphasize that I've liked this casino so far. I've been playing there for more than 5 months, everything went very smoothly, no issues with deposits or withdrawals at all. It's worth mentioning I've made 13 successful withdrawals so far. Not one withdrawal has taken longer than 5 days, some have hit my eWallet within 1 day. Unfortunately my last withdrawal has been 4 weeks ago and is still pending. The support has let me know that the withdrawal was "under review" but assured me that it won't take longer than a month. So a month is over but the review is yet to be finished.

This is the point where I've started to worry a bit. I have a balance of 11,410.75 EUR on my account and a pending withdrawal of 500 EUR which makes it almost 12k in total.

Thus I would like to ask for an official statement from the book on this issue. What exactly is under review? Why does the review process take longer than you've promised? When will you finally process the withdrawal?

Publicado el 11 de abril de 2019

Today they closed my account and confiscated my funds. The live chat said: "The account was closed, due to irregularities in sports betting, advantageous and dishonest bets, the last withdrawal will be processed and no more" I asked them to specify what they mean by that but they didn't answer.

@AskGamblers: Shall I file a new complaint or will you edit the amount from 500 to 12,000 EUR?

Wcasino Online Quejas

  • 3 de 6 Resuelta
  • 2 días Promedio de respuestas
  • 6 días Duración media de la queja
  • 5,803 USD Importe medio

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