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Wcasino Online -Delayed payment for two weeks

RESUELTA

Información sobre las quejas

Casino en conflicto

Wcasino Online

Cantidad

$ 225

wormgig Bulgaria
Publicado el 20 de noviembre de 2021

Hello, I am customer of Wcasino Online. I deposited and started playing in the tournaments they offered. I had the chance to win several small prizes and on 03.11. 2021 I decided to withdraw a small amount (25 euros), just to see that everything is OK with the verification of my account and to be sure that the casino will pay me. I sent the necessary documents for the verification, but the withdrawal was still not processed, I contacted the live chat of the casino, they asked for another document, which I immediately provided and they confirmed that my verification was successful and I have to wait a maximum of 3 days for to approve the payment. A few days later the withdrawal had not yet been processed and I contacted them again in the chat and they very kindly replied that it would be paid within hours. And so several times already, I get in touch and they kindly promise me that in a few hours everything will be fine. I was convinced that they did not want to pay and on 15.11.2021 I made a second withdrawal for the amount of 200 euros.

In recent days, I contact them every day and the conversation goes the same way, I ask when they will approve the withdrawals, they promise in a few hours. I told them that I would ask for assistance in resolving the case. I have played in over 10 casinos and I have never had such a case. I wonder why they do it for such a small amount of money and I decided to ask your help and warn that this casino has no intention of paying at all.

wormgig Bulgaria
Publicado el 21 de noviembre de 2021

Hello again. I have good news. I sent my complaint to them too and they started to assure me that my account has been verified successfully and I will receive my money soon. 24 hours later, the money was really paid. Thank you for posting my complaint, I'm not convinced that I would be able to withdraw my funds myself.

AskGamblers
Publicado el 22 de noviembre de 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Wcasino Online Quejas

  • 3 de 6 Resuelta
  • 2 días Promedio de respuestas
  • 6 días Duración media de la queja
  • 5,803 USD Importe medio

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