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Wcasino Online - Winnings removed with no further justification

SIN RESOLVER

Información sobre las quejas

Casino en conflicto

Wcasino Online

Cantidad

€ 2931

Dinohertos Finlandia
Publicado el 16 de diciembre de 2019

Hi,

this casino does not let you play your favorite slot. In my case i played only minotaurus with bonusmoney and happened to win total of 2931€.

Then i get email about breaking their rules.

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Dear player, your withdrawals were canceled because of game irregularity, the deposit was added again so you can withdraw it.

T&C that apply:

BONUS TEMS AND CONDITIONS

Our bonuses are created with the purpose of entertaining. If bonus or deposits are not used with the same purpose (for betting and playing), the casino deems such actions a violation of the rules of the bonus use. In such case, we reserve the right to place violators to the black list, followed by cancellation of all winnings and refund of the initial deposit.

******­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­*****
I send them email and asked if playing your favorite slot only is against the rules (Minotaurus by Endorphina). But they never answered back.
I think im trying to be scammed here and they avoid to pay me my winnings. Currently i have only my initial deposit 300€ in my balance.

Askgamblers can you help me solve this problem?
Is it wrong to play only your favorite game?

AskGamblers
Publicado el 20 de diciembre de 2019

This complaint has been reopened as per Wcasino Online request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Publicado el 23 de diciembre de 2019

Dear DINOHERTOS,

As we mention before by other ways, our bonus terms and conditions explicite said "Our bonuses are created with the purpose of entertaining", and in the history of your plays and behavior we can evidence that your bet are not for entertainment, your bet are totally logical, making bet only for max bet in high volatility slots and then complete in low ones, you only play bonus in all our sister sites.

In your case we decided refund your account with the deposit, you can withdrawal when you want.

Best Regards

AskGamblers
Publicado el 23 de diciembre de 2019

Dear Wcasino Online,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player, with quoted terms that have been breached, if any.

As per the AGCCS /AskGamblers Casino Complaint Service/ Terms, we consider all the information presented during the course of our complaint process totally confidential and not shared with third parties. Please send required information directly to suppor­[email protected]­skg­amb­ler­s.com.

Thank you in advance.

AskGamblers
Publicado el 9 de enero de 2020

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dinohertos Finlandia
Publicado el 13 de enero de 2020

There is a certain point about this case that I would like to make. After carefully reading once again the Terms of conditions of the casino it can be stated that the paragraph "Our bonuses are created with the purpose of entertaining" really exists. However, it is very abstract and there are no clear definitions about what actions can be considered done "not for the entertainment". In that way, anyone who won something in certain slots before and likes them because he believes they bring him luck can be accused of "intentionally trying to win" and not playing for the purpose of "entertainment".
Dear Ask Gambler`s team
I would like to sincerely ask you to take this case into consideration. In case if the casino will decide to ignore it and is not willing to communicate with its players as well as if it will decide to keep its terms and conditions in the same abstract way to leave the space for the unjustified accusations I would like the rating of the casino to be re-considered and lowered signifficantly.

AskGamblers
Publicado el 13 de enero de 2020

Dear @Dinohertos,

Kindly notice that if the affected casino operator fails to address an/or respond to your complaint within the allocated time frame of 96 hours, the case will be closed as Unresolved and the operator's ranking score on AskGamblers will be decreased accordingly. Further assistance on this matter could be requested from the relevant regulatory body.

Wcasino Online Quejas

  • 3 de 6 Resuelta
  • 2 días Promedio de respuestas
  • 6 días Duración media de la queja
  • 5,803 USD Importe medio

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