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LeoVegas Casino - Verification Problems

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LeoVegas Casino
Publicado el 14 de noviembre de 2015

Leo Vegas are stalling my withdrawal of money which I deposited only (not winnings). I have sent them my ID verification documents. They want a photo of my previous debit card but that card was cancelled by the bank & I was issued with a new one. Naturally I destroyed the old card when I received my new one. They told me that I could get a screen shot of it on my online banking account. Or, ask my branch to give me a letter! I can't & the bank told me they never keep old card details on file and that no bank ever does this. And, that they would not be able to provide me with a written letter stating the card belonged to me as it's not something they do either. They are finding every excuse to stall my withdrawal. Please can you help.

Publicado el 9 de noviembre de 2015

Hi,

Thank you getting in touch. We have taken a look into your ID verification for you and been able to process your withdrawal. It is required by our gaming licencee that we do verify certain documents before withdrawals can be processed. I have been advised that the documents you had previously supplied will be satisfactory.

We do sincerely apologise for any inconvenience.

Don't hesitate to get in contact via private message if you have any further questions.

Publicado el 9 de noviembre de 2015

Thank you! I await for it to show in my account. I am still waiting for the bank to look into this but you have caused so much hassle - was it worth it?

Publicado el 10 de noviembre de 2015

Hi,

I do apologise for this. The request for these documents was only done in the interest of the rules and regulations of our gaming licence. I assure you that it was not our intention to cause you any unnecessary hassle.

Please let me know if there are any issues with the funds arriving to your account.

Have a great week!

Publicado el 13 de noviembre de 2015

The money has been paid now - thank you

AskGamblers
Publicado el 14 de noviembre de 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

LeoVegas Casino Quejas

  • 147 de 160 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 4,531 USD Importe medio

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