Queja #12 Vavada Casino

Waiting for my withdrawal for weeks

Por Petros23

hace 9 meses

The funds never reached my bank account. I have repeatedly provided full bank statements as proof that the money was not received.

Despite this, for the past several weeks, the support team has kept telling me to wait for the “payments team” and continues asking me for the same information over and over again, without any progress or resolution.

I believe I have been patient and cooperative, but the lack of transparency and repeated delays are unacceptable. I am requesting AskGamblers’ assistance in helping me receive my rightful withdrawal of 3800 from Vavada Casino.

And I have every proof they promised me a refund, and I have proof of everything that the money never came through. I have statements from the bank, no money came through

Casino en conflicto Vavada Casino

Motivo Reembolso rechazado

Cantidad $3800

Discusión

AskGamblers

• Support Team

hace 8 meses

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Vavada Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Vavada Casino

• Representative

hace 8 meses

Hello! As noted earlier, the player received all three withdrawals to his card for a total of €3,800. The corresponding evidence was provided to the forum moderator.

Petros23

hace 8 meses

I replied to it in gmail

AskGamblers

• Support Team

hace 8 meses

Dear @Petros23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Estadísticas de quejas de Vavada Casino

Resueltas 3 / 3

Cantidad promedio $1,524

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Vavada Casino Quejas

Ver todas las quejas contra este casino.

No me quieren pagar mi dinero

El casino no me quiere pagar el dinero me pidieron un depósito de 80 dólares lo cual lo ice para poder retirar al hacer el depósito me rechazaron mi retiro lo cual me está volviendo ah decir que deposite 120$ dólares más para comprobar mi billetera de pago los que me parece absurdo esto no está bien nesecito que me ayuden este es el link del Casino https://vavadagates.com/profile/history/

Rechazada

$9,206

My account was blocked with my win 17200 EUR

Hello.

I won in Vavada 17200 EUR.

I made two withdrawals of 5000 EUR, the total is 10000 EUR.

While waiting for my withdrawals, my account with my email <removed> was blocked. The account was blocked on April 18.

I tried to ask the support why they blocked my account, but they don't say why they blocked my account; they only say I need to wait.

I have screenshots of my win and all messages from support.

I need to know why they blocked my account and need my winnings.

Thanks, and wait for the answer

79h Restantes

€17,200

Withdrawal delayed

On January 18th,2026 at Vavada casino I made three seperate withdrawals at 5-48am, 6-24am and 6-30am worth 160, 90 and 30 euros each. According to Vavada casino's Terms and conditions 8-14-5 and also confirmed by live support, all withdrawals should be processed in 24 hours. After waiting for more than 24 hours, today on January 19th I contacted Live support asking whats the issue, why havent I received my withdrawals. I got an answer not providing any information,reason or a time frame off possible processing of my withdrawals. Was told to contact them later if i dont receive my money still. After aboutt 5 hours and in total more than 30 hours of my withdrawals still processing, I contacted support again. Got the same terrible service of no information provided, just again being told to wait. Support does not care to provide me with any information for example why are the withdrawals stuck. Whose responsible- casino, my bank or me. No time frame. It's 280 euros being delayed well past the maximum processing time. No help from live support with even simple information that in my opinion I should have every right to have. Im left just waiting. Not knowing if it will be couple hours,days, weeks or if i will receive my money at all.

Kristers

Resuelta

€280

They canceled my payment

About a week ago i ve won in vavada casino 430 euros and after withdrawal request they blocked my account and cancelled my withdrawal for reason of cancelling my deposits previously on vavada but I ve never made any operations with cancelling deposits on vavada and never got any payments back after making a deposits on vavada casino.

Rechazada

€430

Money balance changes strangely

Played Vavada casino, Valleys of the Gods game.

I had on the balance 40 euros and I won 340, then my balance is now 380 euros.

I continue playing and I see the balance straight go to 80 euros. Then I think a mistake and I start refreshing the page, and the balance starts jumping up and down, goes to 15 euros, then 3 euros, then again 15 euros, and in the end the balance goes to 0.12 euros.

I wrote a complaint at Vavada live chat. They answer, I use balance in bet. This is not true, I don’t even change the game.

I go to this game history, I make a bet of 1 euro, and from a 380 euros balance, go straight to 80, and after to 0.12 euros.

Resuelta

€380