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Unique Casino - Refusal of partial payment

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Casino en conflicto

Unique Casino

Cantidad

€ 250000

Publicado el 4 de febrero de 2022

Hello,

I am faced with a serious problem. I have been playing at Casino Unique for several years and like any self-respecting player I win and I lose. But it is I who decides to play and I am the sole decision maker. But as I pointed out to you, I often play, I am a VIP Diamond class and the amount of my withdrawals has increased from € 1500 to € 3200 per week. What was to happen happened.

I won a pretty good amount but since I could only withdraw € 3,200 every 10 days or so, I requested a withdrawal for this amount and I continued to play with the rest. As it was my lucky week my winnings increased dramatically. I asked my manager if there was no way to make a compromise by increasing my withdrawal requests, given the large amount (approximately € 250,000). He replied that it was not possible and that I had to stay active otherwise I would find myself without a manager. So I took his advice and continued to play. And I ended up with a gain of € 500,000.

I made my withdrawals every 10 or 12 days for an amount of 2500 € then we lowered the maximum amount to 1500 € then we went down to 500. € when I ask the reason for this decrease, I am told that I was not not active. I must not quite understand the meaning of the word active. Because I made my withdrawals regularly and I had to play the sum of around € 300,000 on this account.

I called my manager several times in the meantime to let him know of my dissatisfaction and each time I had the answer "I can't do anything it's not up to me to do that".

And today I learn that I no longer have a manager. I hope you will study my claim closely and find a positive solution for me to be paid the original withdrawal amount. Because at the rate of 500 € every day I would have more than 100 years for the balance of my gain.

On the other hand, I lost € 300,000 in addition to the € 300,000 listed above. I asked to put me in touch with a manager. I sent her an email and after several reminders she designed to answer me. And that she was not my surprise to see the indecent answer she offered me. See attached.

I offer you several possibilities:

  1. For every 10,000 € played, I increase the limit for every 100 €.
  2. For every 25,000 € played, I increase the limit for every 250 €.
  3. For every 50,000 € played, I increase the limit for every 500 €.
  4. Payment in 3 installments of 10,000 € (total 30,000 €) and cancellation of the rest of your balance.

Take the time to think it over, and tell me if any of the proposals

Today I got a follow-up from a manager who insisted that I accept the offer made to me by his manager. Because I wouldn't have anything more if I didn't deposit and keep playing. And he insisted, telling me that it is better € 30,000 than nothing at all.

If you can take care of my worries.

Regards.

Publicado el 7 de febrero de 2022

Dear Askgamblers Team

We are used to responding to specific cases on this forum to help players solve possible problems.
it turns out that concretely in this case the player has replayed his winnings since last December.

The agent who took care of the player confirmed that when he still had a balance, he granted him 2500 euros weekly withdrawal and after a long period of inactivity the player returned to a limit of 1500 euros weekly, in accordance with The terms and conditions .

Please Askgamblers, can you close this case as the player has replayed all his winnings for over 2 months now.
Thank you.
The Unique Casino Team.

AskGamblers
Publicado el 7 de febrero de 2022

Dear @FIORI,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Publicado el 11 de febrero de 2022

Hello, they are liars. I sent you previously the screen prints that mention that my withdrawals were €500 and not €2,500 as the casino says. I made withdrawals of €500, I think that if my withdrawals were at €2,500, I would have benefited from €2,000 more per withdrawal. I also sent you the impression of the proposal made to me by the head of unique. I don't understand what you want more. I maintain that they are liars by saying that they offered me to postpone my withdrawals to €2,500. And they even told me that if I didn't play they would close my account. So following this harassment it's true that I cracked and replayed everything. That's why I think they should be punished so that they don't start again, by compensating part of the €5,000 I had earned. I sent you all the screen prints of the discussions. But on the other hand, I did not record the telephone conversations. Regards.

Publicado el 11 de febrero de 2022

Sorry, I don't know what happened. I thought the sender didn't work and I pressed send several times.

AskGamblers
Publicado el 11 de febrero de 2022

Dear all,

Kindly be informed that we removed duplicated post posted on the complainant's behalf.

Publicado el 13 de febrero de 2022

Dear Askgamblers team, the title of this complaint makes no sense, the player replayed all his winnings last December, please close this case.

Thank you.

Publicado el 14 de febrero de 2022

That's what I think and many people think the same thing. Regards.

That's the problem... they're clever... they play the clock while knowing that compulsive players will crack and replay their winnings. And if someone complains, they hide behind the excuse "it's not our fault if the player could not/su/wanted to stop betting".

But when you limit withdrawals to €500 max / week and hang out to validate the weekly request in order to arrive at 2 monthly payments (come on, 3 if the financial service is good), it is clearly a lack of ethics.

For big winnings, casinos generally limit the max monthly withdrawal amount. And some even make only one transfer per month to the lucky winner... but it's for an amount of at least €10,000!

There, the Unique & Cie creamery has come to pay only a few peanuts a month to some players. A player who earns more than €10,000 and receives only two unfortunate monthly transfers of €500 will have to wait almost a year before recovering all his winnings. And provided you are paid!

Because apparently, several players complained of having received a funny proposal from them: that of agreeing to receive only a tiny part of the winnings in a single transfer of two or three thousand euros (the rest being obviously deleted)

AskGamblers
Publicado el 14 de febrero de 2022

Dear @FIORI,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have canceled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Publicado el 15 de febrero de 2022

Hello, I don't understand what you mean. My complaint to me is not resolved. It will be when you have penalized the casino not forcing them to compensate me financially. Yes, it's true, I played everything again but it was following the bad time at the casino that suggested that I would never have my winnings. And who harassed me with their proposal. I sent you all the correspondence we had. And I hope you saw that he was telling only lies. Here you have the marbles in your hands. It's up to you to see if I deserve to be compensated or if the casino wins. This will give him plenty of time to continue their scam. Regards.

AskGamblers
Publicado el 15 de febrero de 2022

Dear @FIORI,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.